Question 1

What industries does RaftLabs build software for?

Accepted Answer

RaftLabs builds software across every major sector including healthcare, fintech, hospitality, retail, logistics, real estate, legal, education, field services, and wellness. Each engagement starts with the operational problem - what breaks, what's manual, where the inefficiency is - before any code is written. We've shipped across these sectors since 2015, which means we recognise common patterns quickly and adapt to the compliance requirements, integrations, and user expectations your industry demands.

Question 2

Does RaftLabs have experience with HIPAA or GDPR compliance?

Accepted Answer

Yes. Healthcare applications we've built are HIPAA-compliant, covering data encryption at rest and in transit, access control and audit logging, business associate agreement (BAA) requirements, and minimum necessary data principles. GDPR-compliant products we've shipped for UK and European clients address consent management, data subject rights, lawful basis documentation, and data residency requirements. Compliance architecture is scoped into the system design from day one - not added at the end. If your industry has additional requirements beyond HIPAA and GDPR (SOC 2, PCI DSS, FERPA), we identify them during discovery and design the data model and infrastructure accordingly.

Question 3

How long does it take to build industry-specific software?

Accepted Answer

Most projects run 12-16 weeks from kickoff to production launch. A focused single-workflow application - appointment booking, member management, inventory tracking - typically takes 10-12 weeks. A multi-module platform with third-party integrations, compliance requirements, and multiple user roles typically takes 14-18 weeks. Timeline depends on the complexity of the data model, the number of external system integrations, and the compliance scope. We deliver a working prototype within 3 weeks so you can validate the direction before committing to the full build. Fixed-cost delivery means scope and timeline are agreed before development begins.

Question 4

When does a business need custom software instead of an industry platform?

Accepted Answer

Off-the-shelf industry platforms are the right choice when your workflow matches the platform's assumptions - which is true for many standard operations. Custom software is the right choice in four situations: your process has complexity the platform can't configure; you need integrations the platform doesn't support; you're building a software product to sell to others in your industry; or the platform's per-seat pricing becomes more expensive than maintaining a custom build at your scale. We're direct about this in our scoping conversations - if a configured platform would handle your requirements, we'll tell you.

Question 5

How do you get up to speed on a new industry quickly?

Accepted Answer

Discovery starts with the operational reality, not the technology. Before any design or development work begins, we spend time understanding how the operation runs: what triggers each workflow, what data each role needs, where the manual steps are, and what happens when things go wrong. The underlying software problems across industries - scheduling, billing, access control, notifications, reporting - have more in common than the surface-level domain differences suggest. We ask the right questions, read the compliance requirements that apply to your sector, and bring in context from previous work in adjacent industries. By the end of discovery, we can speak your operational language.

Question 6

Can you integrate with existing industry-specific tools like EMRs, PMS, or ERP systems?

Accepted Answer

Yes. Integration with existing systems is a standard part of most projects. We've integrated with EMR systems (Epic, Athenahealth, practice management platforms), property management systems, ERP platforms (SAP, NetSuite, and custom internal systems), payment processors, access control hardware, CRM tools, and a range of industry-specific APIs. The approach depends on whether the target system exposes a standard API, an HL7/FHIR interface, a proprietary SDK, or requires a middleware layer. We scope the integration complexity during discovery because it has a direct impact on the timeline and cost. If integration requires a vendor API access or partner certification, we identify that dependency early.

Question 7

What happens after the software launches?

Accepted Answer

Post-launch, we provide a stabilisation period during which we monitor the application, resolve issues that surface in production, and handle adjustments that come from real-world usage. Ongoing support is structured as a maintenance retainer: a fixed monthly engagement covering bug fixes, minor feature additions, dependency updates, and infrastructure monitoring. Clients who want to keep building - adding modules, integrating new systems, or expanding to additional locations - typically move into a continuing development retainer where we operate as an embedded team. The retainer model is transparent: a fixed monthly cost for a defined scope of work.

Custom software for industries where the workflow gets complicated.

Proven sectors, with the evidence beside them

Healthcare

Hospitality

Logistics

Restaurants

Find your sector.

Software built around real industry workflows

AI phone agents automate global feedback loops through voice interviews

Gas station management software case study: Gilbarco POS sync and AI invoice scanning

UrShipper multi-carrier shipping software case study

Musgrave receipt scanning software case study for SuperValu and Centra

Common questions

Don’t see your industry? Start with the workflow.