Senior care software for home care and senior living

Caregiver scheduling with client-caregiver matching based on skills, language, location, and client preference. Recurring visit scheduling with configurable frequencies per care plan. Real-time schedule dashboard showing current visit status: in progress, completed, missed, and late, so coordinators can respond to gaps before a client is left without care. Substitute caregiver assignment when a regular caregiver is unavailable, with automatic client and family notification. Visit history by client and caregiver with duration, tasks completed, and any notes recorded at the visit. Reporting on visit completion rates, missed visits, and late arrivals for supervisor review and quality assurance.

Electronic Visit Verification that meets the 21st Century Cures Act requirements: GPS location capture at check-in and check-out, timestamp recording, service type confirmation, and caregiver identity verification. EVV data formatted for submission to your state's EVV aggregator, whether your state uses an open or closed EVV model. Visit records that capture the six required EVV data points: type of service, individual receiving service, date, location, individual providing service, and start and end time. Exception reporting for visits with EVV data gaps, including late check-ins, GPS location mismatches, and manual overrides, so coordinators can investigate before claim submission. Audit-ready EVV records stored against each visit for Medicaid audit response.

Mobile app for caregivers with GPS-verified check-in and check-out at each visit. Client-specific task checklists that load automatically at arrival: ADL assistance, medication reminders, meal preparation, and any client-specific care tasks from the care plan. Medication reminder prompts with confirmation recording so there's a log of which medications were administered and when. Health observation inputs: vital signs, mood, appetite, and any changes in condition recorded during the visit and visible to coordinators in real time. Incident reporting directly from the app with photo documentation and immediate supervisor notification. Offline mode for areas with poor mobile coverage, where data syncs when connectivity returns. Care notes visible to the caregiver before arrival so they walk in prepared.

Family-facing portal where authorized family members can see visit summaries: when the caregiver arrived, what tasks were completed, and any notes from the visit, without needing to call the agency. Health observation updates visible to family in near-real time so they know about condition changes promptly. Direct messaging between family members and care coordinators with message history stored against the client record. Configurable notification preferences: family members can choose push notifications or emails for visit completions, missed visits, and incident reports. Document access for care plans, assessment reports, and service agreements. Family members outside the local area, which is common in senior care, get the same view as if they were present.

Billing workflows built around the specific requirements of Medicaid waiver programs and Medicare home health billing. EVV-verified visit records feed directly into billing so only completed, verified visits generate claims. Authorization tracking per client: units authorized, units used, and units remaining, with alerts before a client's authorization is exhausted. Claim generation in the correct format for your state Medicaid system or Medicare clearinghouse. Remittance advice processing and payment reconciliation. Denial tracking and resubmission workflows for rejected claims. Private pay billing for clients not on Medicaid or Medicare. Reporting on billing by payer, service type, and authorization period for revenue management.

Care plan management with assessment-driven plan creation, task assignment, and scheduled review dates. Care plan version history so any change is documented with the date, reason, and authorizing staff member. Incident and adverse event reporting with structured documentation workflows: what happened, who was present, what action was taken, and supervisor sign-off. Incident report storage for state licensing and Medicaid audit response. Staff management with caregiver credential tracking: HHA certification, CPR, First Aid, background check status, and expiry date alerts. Caregiver performance tracking: visit completion rate, punctuality, and client and family feedback. New caregiver onboarding document collection and training record management.