Can you build a healthcare app that passes our compliance review and clinicians will actually use?

Yes. We design for both from the first sprint: HIPAA-aware architecture with encryption, role-based access, and audit trails for your legal team, and clinical interfaces shaped around how your care team actually works. Compliance and usability are concurrent requirements, not a trade-off.

What does HIPAA-aware architecture mean in practice?

Encryption at rest and in transit, role-based access with minimum-necessary PHI exposure, audit logs on every access and modification, and signed BAAs with every infrastructure provider, designed in from sprint one. We do not certify HIPAA compliance; only your compliance team can assess that. We build the technical foundations that make it achievable.

Can you integrate with our EHR, including Epic?

Yes. Every Epic instance is customized, so integration is per-site work, and FHIR-compliant does not mean interoperable. We scope the integration in discovery against what your EHR actually exposes, confirm the data contract, and prototype the riskiest interface in the first sprint.

How do you keep patient data out of AI features?

Patient data never goes into a model prompt. We lock the anonymization architecture before the first AI feature is written: what gets de-identified, where inference runs, and which vendors touch PHI under a BAA.

How much does it cost, and how long does it take?

A patient portal typically takes 12 to 20 weeks. A telehealth platform takes 16 to 28 weeks. An AI-enabled RPM system takes 24 to 40 weeks. Fixed cost, agreed before development starts.

Who owns the code? What happens if we want to leave?

No license traps, no hostage infrastructure. Documentation your internal team or another vendor can pick up.

We already have an EHR. What would you actually build?

The layer your EHR will not give you: the patient experience, the clinical workflows your team runs around the EHR, remote monitoring, and automations that remove administrative work. If it is genuinely a configuration problem, we will tell you to configure it.

Can we start with a small pilot instead of a full build?

Yes. Most engagements start as a bounded pilot: one department, one integration, one workflow, with success criteria agreed up front.

Healthcare App Development Company

Healthcare software fails in one of two ways: it passes the compliance review but clinicians refuse to use it, or clinicians love it and the compliance team kills it at launch. We build for both constraints from the first sprint.

Patient portals, telehealth, and RPM your patients will actually use
Clinical workflow software shaped around how your team delivers care
HIPAA-aware architecture, audit trails, and access controls from sprint one
Fixed cost, scoped up front, with source code you own

The problem

Sound familiar?

Was your EHR integration scoped for three months, before anyone checked what your Epic instance actually exposes?
Are your clinicians spending two hours on documentation for every hour of patient care?

Short answer

RaftLabs builds custom healthcare software: patient portals, telehealth platforms, remote patient monitoring, clinical workflow tools, and EHR integrations for health systems, digital health startups, and multi-location practices. Every build is HIPAA-aware from the first sprint, with encryption, role-based access, and audit logging designed in, not bolted on. A patient portal typically takes 12 to 20 weeks; a telehealth platform 16 to 28 weeks, at a fixed cost agreed before development starts. Our telehealth work cut in-person visits by 60% across 50+ clinics; our RPM work cut clinical decision time by 20%.

01 Diagnosis

Problems we solve in healthcare software

01
Problem
Your compliance team is blocking launch
Solution
When protected health information flows through systems that were not architected for it, the compliance review finds everything: API calls that log request bodies, third-party services without signed BAAs, data sitting on devices between sessions. Fixing it after the build means retrofitting encryption, redesigning access controls, and adding audit logging under launch pressure. We have watched the "we will add compliance later" approach blow up enough times to never recommend it. So we scope PHI handling, role-based access, audit trails, and BAA coverage for every infrastructure provider during discovery, and build it into the definition of done for every feature from sprint one.
02
Problem
Your EHR integration was sold as an API call
Solution
Every Epic instance is customized, so integration is per-site custom work, never just an API call. Two systems can both be FHIR-compliant and still be semantically incompatible. Then there are the surprise interface fees, often $6-8K per interface, landing on the project champion's desk mid-build. Then there is patient identity: the same patient has a different identifier in every system, and matching them wrong is a safety issue, not a data issue. We scope integrations in discovery against what your EHR actually exposes, not what the documentation promises, and we prototype the riskiest interface in the first sprint. Integration stops being the largest line item on the invoice.
03
Problem
Your clinicians document more than they care
Solution
Documentation burden is one of the leading drivers of clinician burnout. The deeper problem is structural: the people choosing the EHR are almost never the people using it, so the workflow the software enforces does not match how care is actually delivered. Clinicians work around the system, re-enter data, and chart after hours. We build clinical workflow software around the way your team really works, so documentation happens inside the encounter instead of after it, and the data stays in the system of record.
04
Problem
Your remote monitoring data arrives, but no one acts on it
Solution
RPM platforms that alert on every reading outside a population norm create alert fatigue fast. Clinicians stop trusting the alerts, and the program collects data without changing a single decision. Meanwhile CMS is analyzing RPM billing data, so the program has to be defensible as well as useful. We score patients against their own baselines instead of population averages, so your providers act on genuine deterioration instead of noise. Our RPM work cut clinical decision time by 20%.

02 What we ship

Healthcare software we ship

Patient portals and apps
Appointment booking, test results with context, medication reminders, care plan tracking, and provider messaging. Portals fail when they feel issued rather than designed, so we build for the patient's mental model: fewer logins, plain-language results, messaging that works like messaging. The outcome is adoption that sticks and a quieter front desk.
Telehealth and virtual care
Video consultation, asynchronous messaging, and e-prescribing workflows on compliant infrastructure. We handle the parts teams underestimate: state-by-state prescribing rules, billing workflows that survive payer policy changes, and documentation your clinicians will actually complete. The outcome is visits that happen without the office visit.
Remote patient monitoring
Device integrations, baseline-based alerting, and care-team workflows for chronic care programs. We design the alert logic with your clinicians and the documentation with your billers, so the program is clinically trusted and audit-defensible at the same time. The outcome is earlier intervention without alert fatigue.
Clinical workflow software
Care plans, task assignment, handoffs, escalation, and documentation built around your team's real routines, integrated with your EHR system so data stays in the system of record. This is the layer your EHR will never get right, because it was bought for the organization and your team works in the particular. The outcome is fewer workarounds and less after-hours charting.
Clinical data and analytics
Pipelines that turn EHR, device, and claims data into dashboards your clinical and operational teams actually open. Population health views, outcome tracking, and regulatory reporting on HIPAA-aware architecture, with de-identification where research use requires it. The outcome is decisions made on data instead of anecdote.
Healthcare automation
Prior authorization, appointment reminders, document routing, insurance verification, and billing preparation: the administrative work that does not need a clinician. For facilities running recurring clinical audits, rounds, or equipment safety checks, our inspection app development service covers the mobile-first workflow layer. The outcome is clinical hours spent on patients, not paperwork.

03 Buy, build, or wait

The healthcare software question is really about whether the workflow fits a certified platform, or whether the integration and compliance burden demand a build.

Buy or rent

A certified EHR or RPM platform, for standard workflows
When the clinical workflow is standard and the platform's compliance posture already meets the bar.
Wait, while the requirement is forming
Early-stage validation where the clinical model, the integration surface, or the regulatory path is still being defined.

Build custom

When the integration is the product
EHR data the platform won't expose, device feeds, multi-system reconciliation. Custom integration where the platform stops.
When compliance shapes the architecture
HIPAA-grade access controls, audit trails, and data handling designed in from the first sprint, not retrofitted before review.
When the workflow is the differentiator
Care pathways, triage logic, or patient engagement flows no platform models without bending the clinic to fit.

Bottom line

Stay on the platform while the workflows are standard and the compliance bar is already met. Build when the integration, the compliance architecture, or the clinical workflow is the product.

03 Buy, build, or wait

Most healthcare software decisions are not build versus buy. They are buy the commodity, build the differentiator, and have the discipline to wait when the pain is not measurable yet.

Buy or configure

The EHR itself
Epic, Cerner, and Athenahealth are bought, never built. Your software integrates with them.
Video and messaging infrastructure
Compliant video and SMS APIs are commodities. Custom code here is vanity engineering.
Claims and clearinghouse rails
The pipes already exist. Build the workflow around them, not new pipes.

Build custom

Clinical workflows
No EHR module matches how your team actually delivers care. This is the build.
The patient experience
Adoption lives or dies here. Portals get used when they feel designed, not issued.
RPM and care programs
Alert logic, risk models, and billing-defensible documentation are your IP, not a vendor's.

Bottom line

Buy the commodity, build the differentiator. If a vendor tells you otherwise, they are selling the commodity.

04 How we work

How we build healthcare software

01
Compliance and discovery scoping
Two to three weeks with your clinical, legal, and compliance teams. We map PHI flows, BAA coverage, integration points, and audit requirements before any code exists. The risk this retires: the launch-blocking rework cycle, where requirements surface mid-build and every fix costs ten times more.
02
Architecture and data model
We design encrypted storage, the access-control matrix, audit logging, and the integration layer around your compliance map. The riskiest EHR interface gets prototyped in sprint one. The risk this retires: integration surprises, the gap between the sales pitch and reality that blows up timelines.
03
Build with security in the sprint
Two-week sprints. Compliance requirements sit in the definition of done for every feature, so nothing ships until its security review is complete. You see working software every sprint, not slideware. The risk this retires: the big-bang security review that finds everything at the end.
04
Testing and launch documentation
Penetration testing against the production environment before launch, plus the documentation package your compliance team needs: data flow diagrams, infrastructure with BAA coverage mapped, access matrices, audit log formats. The risk this retires: launch day, when the compliance team asks for proof.

Trusted by

05 Track record

What we've shipped in healthcare

Clinics onboarded to our telehealth platform in 12 weeks: 50+

Fewer in-person visits after launch: 60%

Faster clinical decisions with our RPM platform: 20%

Patients adopted the RPM app in 12 weeks: 150+

06 Case studies

Case studies

08 Why us

Why choose us?

01
We've seen your problem before
Across dozens of industries, we recognise your situation fast, then frame the fix around your margin and your operations, not a generic template.
02
We own the number, not the ticket
We measure success the way you do: hours saved, revenue earned, margin recovered. We stay through launch and growth, so the result is ours to own.
03
Serious businesses trust us
Vodafone, T-Mobile, Cisco, Energia, Aldi, Nike. Building since 2015. Serious businesses keep coming back because we stay accountable long after launch.

09 Questions

Common questions

: Yes, because we design for both from the first sprint. HIPAA-aware architecture, encryption, role-based access, and audit trails satisfy your legal team, while clinical interfaces are shaped around how your care team actually works. Compliance and usability are concurrent requirements here, not a trade-off.
: Encryption at rest and in transit, role-based access with minimum-necessary PHI exposure, audit logs on every access and modification, and signed BAAs with every infrastructure provider, designed in from sprint one. We do not certify HIPAA compliance. Only your compliance team can assess that. We build the technical foundations that make it achievable.
: Yes, and we will be blunt about what it takes. Every Epic instance is customized, so integration is per-site work. FHIR-compliant does not mean interoperable, and interface fees can add five figures you did not budget for. We scope the integration in discovery against what your EHR actually exposes, confirm the data contract, and prototype the riskiest interface in the first sprint, so there are no mid-build surprises.
: Patient data never goes into a model prompt. For AI components we lock the anonymization architecture before the first AI feature is written: what gets de-identified, where inference runs, and which vendors touch PHI under a BAA. If a feature cannot be built without exposing PHI to a third party, we tell you before you pay for it.
: Typical timelines by project type
Patient portal
Core patient-facing workflows, ready to launch.
12 to 20 weeks
Telehealth platform
Video visits plus clinical documentation.
16 to 28 weeks
AI-enabled RPM system
Our most complex healthcare project type.
24 to 40 weeks
Fixed cost, agreed before development starts. EHR integration complexity is the largest cost variable.
: Your internal team or another vendor can pick up the work from the documentation we hand over. No license traps, no hostage infrastructure. We would rather earn the maintenance relationship than engineer it.
: The layer your EHR will not give you: the patient experience, the clinical workflows your team runs around the EHR, remote monitoring, and the automations that remove administrative work. If what you need is genuinely a configuration problem inside software you already own, we will tell you to configure it and save the build budget.
: Yes. Most engagements start as a bounded pilot: one department, one integration, one workflow, with success criteria agreed up front. A pilot is how both sides de-risk the decision.

Healthcare software by product

Healthcare software by speciality

Get a straight answer on your healthcare build.

Tell us what you are building, who it is for, and where the compliance risk sits. We will tell you whether to buy, build, or wait, and what it would honestly take. As a first step, we offer a free 48-hour integration feasibility check: we map what your EHR actually exposes before you commit to anything.

Scope and cost agreed before work starts. No surprises. No obligation.
Working prototype within 3 weeks of kickoff.
Pay by milestone. You see progress before each invoice.
60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
All conversations are NDA-protected.

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