Mental health software built for behavioral health workflows

End-to-end teletherapy platforms with HIPAA-compliant video sessions, in-platform secure messaging between sessions, session scheduling, and integrated clinical notes. Video infrastructure that meets HIPAA requirements, not a general-purpose tool bolted onto your records system. Patients get mobile and web apps for session access, appointment management, and between-session journaling. The therapist workflow is built around the session: pre-session notes review, in-session tools, and post-session documentation without switching systems.

Clinical records built to HIPAA standards with encrypted storage, role-based access, audit logging, and BAA-compliant infrastructure. Mental health-specific note templates cover progress notes, SOAP notes, intake assessments, treatment plan documentation, and discharge summaries, built for the note types your clinicians actually write. Voice-to-text transcription for session notes includes clinician review and approval before the record is finalised. Structured note fields handle ICD-10 diagnostic coding, treatment modality, session type, and presenting concerns. For prescribers, e-prescribing with EPCS support handles the controlled substances common in psychiatry. Substance use disorder records are segmented to meet 42 CFR Part 2 consent-to-disclose rules, not just HIPAA. Secure document management covers releases, consent forms, and referral correspondence.

Scheduling built for therapy practice logistics: provider availability by session type and modality, recurring appointment management, and cancellation and rescheduling with automated patient notification. Waitlist management sorts by urgency, insurance, and wait time, not a manual email list. Automated intake delivery at the point of scheduling sends consent forms, insurance information requests, intake questionnaires, and standardised measures before the first session. Insurance eligibility verification is built into the scheduling workflow so you know coverage status before the appointment.

Standardised outcome measures, including PHQ-9, GAD-7, PCL-5, Columbia Suicide Severity Rating Scale, and your custom instruments, are delivered to patients on a defined schedule and collected digitally before or after sessions. Scoring is automatic, with trend visualisation in the clinician's dashboard. Outcome data appears in the session note workflow so the clinician sees current scores alongside historical trends when writing notes. Population-level outcome reporting supports practices reporting to payers, accreditation bodies, or commissioners. Alert logic flags clinically significant score changes: PHQ-9 item 9 positive responses and GAD-7 severity threshold breaches surface automatically.

Group therapy management covers distinct session types, group composition management, and per-session attendance tracking. Group note templates support individual member progress notation within a shared session record. Billing logic applies correct CPT codes, manages group versus individual rates, and tracks insurance pre-authorisation for group treatment. Waitlist management for popular groups sends automated notification when a spot opens. Co-facilitation support handles groups with two clinicians and separate documentation responsibilities.

Mental health billing with correct CPT code application for session types, modalities, and durations, including telehealth modifier requirements. Electronic claim submission includes real-time status tracking and ERA processing for automatic payment posting. Pre-authorisation management covers session limits and treatment plan reviews. Patient billing handles statement generation and online payment. Care coordination tools for multidisciplinary teams include secure provider messaging, referral management, and shared care plan documentation. Crisis escalation workflows include documented safety planning, emergency contact notification, and higher-level care referral pathways.