Candid conversations with the CXOs, VPs, and heads shipping AI, automation, and custom software in production, across hospitality, loyalty, and more. Not vendor demos, what actually works.
What is it
The RaftLabs Podcast is a show where CXOs, VPs, and department heads explain how AI, automation, and custom software actually work in production. Hosted by RaftLabs, each episode covers a real operational problem across industries like hospitality and loyalty.
7 episodes
Rahul Sati on why extended-stay hotel apartments are a value-driven business, not an ADR race - how Dubai's dynamic pricing swings threefold in season, where AI helps with price intelligence but humans make the fast calls, and why rate leakage is the market's biggest problem.
Rahul Sati
Director of Revenue Management · Suha Hospitality
Rick Kenworthy on why fully-automated management fails in luxury short-term rentals - keeping AI in backend operations while people handle every guest touch point, mastering the Airbnb algorithm for visibility, and why cutting corners with AI-doctored listings backfires.
Rick Kenworthy
Co-Founder & CEO · Travli Hospitality
Juan Olaya on why experiential-luxury revenue is about total guest value, not occupancy and ADR - pricing the whole journey instead of a room, reading event-driven seasonality in destinations like Tulum, and shifting from revenue manager to total profit manager.
Juan Olaya
Director of Revenue Strategy, LATAM · Our Habitas
Vahan Papoyan explains why guest experience is the one thing scale can never excuse, the hidden operational machine behind every vacation rental booking, and where AI genuinely helps - faster customer support and persona-level personalisation across 100,000 guests a year.
Vahan Papoyan
Deputy General Manager · Deluxe Holiday Homes
Fabrice Stahl oversees revenue and e-commerce at IFA Hotels, a seven-property portfolio across Germany and Austria. He shares why OTAs deserve to be treated as a marketing channel rather than a cost, how total revenue management changes the calculus for resort operators, and why compressing booking lead times are the real planning challenge for the season ahead.
Fabrice Stahl
Revenue Management & E-Commerce · IFA Hotels
Ana Sanchez runs a portfolio of ski and Camino de Santiago hotels across Spain under the SNÖ Hotels brand. She shares how the company serves two completely different markets - mountain beginners and long-distance walkers - why direct booking is harder than it sounds when you are competing with Booking.com, and what it means to offer a complementary experience rather than the whole one.
Ana Sanchez
Operations Director · SNÖ Hotels
Amir Ali shares what luxury hotels consistently get wrong - the emotional connection that no amenity can replace. He covers direct booking strategy versus OTA dependency, rate parity management, and why communication gaps between reservations and operations cause most service failures.
Amir Ali
Hospitality Technology Leader · Shaza Hotels
Work with us
Tell us what you're solving. We design and build custom software and AI, from loyalty platforms to booking integrations, voice AI, and ops automation, then help you grow it.
