Hotel and resort operators share what AI and automation look like in hospitality: not in demos, but in production.
3 episodes
Amir Ali shares how Shaza Hotels approaches technology decisions in a luxury context, where a clunky check-in flow or a missed preference costs more than in any other segment. He covers the integrations that delivered results and the ones that only looked good on paper.
Amir Ali
Hospitality Technology Leader · Shaza Hotels
Ana Sanchez rebuilt Sno Hotels' operations stack to survive peak season without burning through staff. She shares what she automated first, what she would never automate, and the one system change that cut her morning briefing from 45 minutes to 8.
Ana Sanchez
Operations Director · Sno Hotels
Fabrice Stahl manages revenue operations across 7,000 rooms in Gran Canaria. He shares how Lopesan built the data infrastructure for real-time pricing decisions, what distribution channel discipline looks like in practice, and why most revenue management problems are data problems in disguise.
Fabrice Stahl
Digital & Revenue Operations · Lopesan Hotel Group
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