Dental practice software, built for your practice model

Multi-provider scheduling with operatory assignment, treatment duration management, and provider qualification matching. Patients self-book online with real-time availability and automated confirmation. Family booking handles multiple household members under one account. Pre-appointment forms, medical history updates, insurance verification requests, and consent forms go out automatically and come back completed before arrival. Waitlist management covers high-demand providers and appointment types. Emergency slots handle urgent care outside normal scheduling flow.

Insurance eligibility verification runs during scheduling so coverage is confirmed before the appointment, not at the front desk when the patient arrives. Claims go to major dental insurance carriers with real-time status tracking. EOB processing and patient balance calculation happen automatically. Pre-authorisation management covers high-value treatment plans. Aged receivables reporting breaks down by carrier and by patient. Patient billing includes statement generation, payment plan management, and online payment. We integrate with Dentrix, Eaglesoft, and Open Dental where the right approach is integration rather than replacement.

Patient records built to HIPAA standards: encrypted storage, role-based access controls, audit logging, and BAA-compliant infrastructure. Dental charting uses tooth-level notation for existing conditions, planned treatments, and completed work. Clinical notes use structured templates by appointment type. Digital imaging integration connects major dental imaging systems for X-ray and intraoral camera management. Medical history flags contraindications for medications and procedures. Document management handles referral letters, specialist correspondence, and lab results.

Automated recall workflows trigger by appointment type and last visit date: 6-month hygiene recall, annual X-ray recall, and post-treatment follow-up. Delivery runs across SMS, email, and in-app notification with patient-level preference management. Appointment confirmation and 48-hour reminder sequences include one-click confirmation or rescheduling links. Reactivation campaigns target patients who haven't attended in 12+ months, segmented by treatment history and last appointment type. Post-appointment satisfaction surveys feed aggregated reporting for practice quality management.

Patient loyalty programmes built for the dental model: rewards for appointment attendance, treatment plan completion, hygiene recall adherence, and referrals. Referral tracking handles reward fulfilment for both the referring patient and the new patient they bring. Membership plan management covers uninsured patients on a fixed monthly or annual fee for preventive care and treatment discounts. Digital loyalty card tracks point balance and rewards. Family loyalty accounts let household members share tier status. We've built loyalty and engagement platforms across service businesses for years and know how to apply the mechanics to a healthcare-adjacent context.

Cosmetic dentistry needs a different consultation flow from routine care. Patient photos, proposed treatments, smile previews, consent, and follow-up need to stay connected to one consultation record. RaftLabs built the Brux Smile Makeover platform to generate an AI smile preview in 30 to 40 seconds, accept photos from four capture channels, and sync each result into the practice CRM. That gives the treatment coordinator one place to move a patient from enquiry to consultation to an agreed treatment plan.

DSO and dental group management with shared patient records, centralised reporting, and per-location drill-down. Provider credentialing and privilege management run across locations. Centralised insurance contract management handles location-level fee schedules. Group-level financial reporting includes practice performance benchmarking. Patient transfers between locations within the group work without manual record migration. Brand-consistent patient-facing experience covers all practice locations. Acquisition workflow handles data migration from existing practice management systems into the group platform.