Subscription Software Company

We build billing engines around the pricing models subscription box brands use: flat-rate recurring, tiered by box size or frequency, gift subscriptions with fixed terms, and hybrid models that mix one-off purchases with recurring billing in one checkout. Stripe Billing handles the payment processing layer; the engine built on top of it handles proration on mid-cycle plan changes, partial charges on upgrades, and credit balances on downgrades.

Smart retry logic with configurable schedules reduces failed-payment churn before a subscriber ever sees a failed charge. Stripe account updater integration catches refreshed card details automatically. Dunning sequences that escalate through Klaviyo email, Postscript SMS, and in-app prompts recover subscribers who would otherwise lapse silently. Card data stays inside Stripe's PCI-DSS environment.

Built for subscription box brands whose billing model is too complex for Recharge or Chargebee's default setup, D2C brands adding a subscription tier to an existing catalog, and SaaS platforms building a recurring billing product for their own customers.

We build the curation logic that determines what goes in each subscriber's box: fully curated by your team, fully chosen by the subscriber, or a hybrid where your team curates a base selection and the subscriber swaps items. Quiz-based personalization flows capture subscriber preferences at signup and feed a recommendation engine that selects products from your catalog based on preference match, inventory availability, and margin targets.

Build-a-box flows let subscribers select from a defined product pool within a box value limit, with real-time feedback on their selection and any overage charged at checkout. Swap windows with defined open and close times give subscribers control each cycle without creating open-ended operational complexity. All curation logic runs against live inventory so a product can't be allocated to more subscribers than you have units in stock.

Built for subscription box brands with complex personalization requirements that Cratejoy and Subbly can't model, meal kit and consumables brands with weekly or bi-weekly selection windows, and membership commerce operators whose subscribers choose from a rotating catalog.

A subscriber portal that lets customers manage every aspect of their subscription without contacting support reduces your support ticket volume and removes the cancellation friction that comes from making changes hard. Subscribers can pause for a defined number of cycles, skip a single cycle, change delivery frequency, swap products in their upcoming box, update payment details, change delivery address, upgrade or downgrade their plan, and cancel. All in one authenticated session.

The clunky portal complaint is real: clunky portals push skip, swap, and pause requests to email, and support deflects rather than resolving in real time. The portal is built to your brand, not a white-labeled third-party flow, so the experience matches your subscription checkout and post-purchase email sequence.

Built for subscription brands losing subscribers to cancellations that could be pauses, brands with high support ticket volume around order changes, and operators whose current platform requires a developer or support agent for any subscriber-initiated change.

We connect subscriber data to the physical fulfillment operation. Each billing cycle, the workflow system reads the subscriber list and applies curation or selection data to work out what each subscriber receives. It then checks inventory against the total allocation, generates pick-pack manifests broken down by tier and product, and pushes order data to ShipStation, Shipbob, or a direct 3PL API.

Inventory management tracks stock across SKUs and flagged low-stock alerts before packing week so you're not discovering shortfalls on the day orders need to go out. Substitution rules define what replaces an out-of-stock item per tier, so the system handles it automatically rather than routing it to a manual ops decision. Post-ship tracking data comes back from the 3PL and updates subscriber records so your support team has shipment status without logging into a separate system.

Built for subscription box brands whose packing week currently runs on spreadsheets, brands growing past manual fulfillment coordination, and operators working with a 3PL who need a clean data connection between subscriber records and warehouse operations.

We build the analytics layer that turns subscriber data into retention decisions. Churn cohort analysis shows how subscriber retention varies by acquisition date, acquisition channel, first product selection, and box tier. You see which cohorts churn at month two and which run for twelve months, and can target retention investment accordingly. MRR movement reports break down monthly revenue change into new subscriptions, expansions, contractions, pauses, and churn so you have a clear picture of what's driving revenue growth or decline.

LTV by channel and product surfaces the acquisition channels and product tiers that produce the highest lifetime value, and connects that data to the cancellation reasons captured at offboarding. Predictive churn scoring uses subscriber behavior signals (skips, product swap frequency, support contact history) to flag subscribers who are likely to cancel before they do, so your retention team can intervene with a targeted offer.

Built for subscription brands making retention decisions from blended metrics, operators who know their total churn rate but not its causes, and D2C brands with subscriber data no system turns into usable retention intelligence.

We build AI-assisted features that reduce manual work and improve subscriber experience. An AI-driven product recommendation engine learns from subscriber preference data, past box ratings, and swap history to improve curation accuracy each cycle. The products allocated to each subscriber get more relevant over time without additional manual curation effort. Automated churn prediction models score every active subscriber on cancellation risk each week, giving your retention team a prioritized list to work from rather than reacting to cancellations after the fact.

Cancel-flow automation presents the right retention offer at the right moment: a pause prompt for cost-driven cancellations, a product swap suggestion for dissatisfaction, a discount for subscribers active more than six months. Lifecycle automation through Klaviyo and Postscript sends behavior-triggered messages: a reactivation sequence as pause windows end, a win-back flow for recently churned subscribers, and an upsell flow for lower-tier subscribers matching the profile of successful upgraders.

Built for subscription brands that have subscriber behavioral data they're not using, operators spending manual effort on retention outreach that could run automatically, and growing subscription businesses that want to compete on personalization without adding headcount.