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Provider onboarding starts with a structured self-serve registration flow: personal details, service categories, geographic coverage zone, hourly rate or fixed-price service definitions, and availability calendar. Background check integration via Checkr or Sterling runs automatically at submission, returning pass or fail without requiring a manual review step. Document upload handles trade licenses, public liability insurance certificates, and identity verification, with expiry date tracking so the system alerts providers and your ops team before a certificate lapses.

Approval workflows let your team review edge cases while standard applications move through automatically. Providers who are declined receive a clear reason code. Approved providers appear in the dispatch pool immediately, with their service categories, location, and ratings visible to your matching algorithm.

Built for marketplace operators whose current vetting process relies on email threads and spreadsheets, platforms entering a regulated trade category where insurance and license verification are mandatory, and multi-city expansion where a consistent onboarding bar across every new market matters.

The customer booking flow covers service category selection, address capture and service zone validation, date and time selection against real provider availability, job detail capture for the specific service, and instant confirmation with provider assignment. Booking requests trigger the dispatch engine, which ranks qualified providers by proximity, availability, rating, and relevant job history, then auto-assigns or presents the top options to the customer depending on the matching model you choose.

Provider job notifications go through the provider app with accept or decline options. Declines trigger automatic re-assignment so the customer booking doesn't stall waiting for a human to step in. Job status updates, provider is on the way, arrived, job in progress, job complete, are sent to the customer in real time via push notification and SMS using Twilio. Your ops dashboard shows every active job, every unassigned booking, and any exception that needs attention.

Built for platforms moving from phone-based dispatch to automated assignment, operators managing more than 20 concurrent jobs where manual dispatch becomes a bottleneck, and marketplaces expanding into new service categories where provider-to-job matching rules need to flex.

Real-time technician tracking gives customers a live map view showing their provider's location and an updated ETA from the moment the provider starts travelling. The provider app sends GPS coordinates on a configurable interval, balancing location accuracy against battery impact. Customers receive an in-app notification when the provider is within a defined radius, replacing the "where are they?" call to your support team.

Your ops dashboard shows all active providers on a live map, making it possible to identify a provider who has stopped moving, is running significantly late, or has deviated from the expected route. Geofence triggers record the timestamp when a provider arrives at the job address and when they leave, creating an objective record of time on site for billing accuracy and dispute resolution. Travel history is retained per job for audit purposes.

Built for platforms where customer anxiety about "when will they arrive" drives inbound support volume, operators dealing with disputes about time on site and billing accuracy, and marketplaces where trust and transparency are a differentiator against cash-in-hand competitors.

Stripe Connect handles the full payment lifecycle on a two-sided marketplace. Customers pay at booking or on job completion via card, Apple Pay, or Google Pay. Funds are held in escrow until the job is marked complete, then your platform commission is deducted and the provider payout is released automatically. Providers onboard to Stripe through a short KYC flow within your platform, so you're not managing provider bank details directly.

Invoices generate automatically on job completion and are emailed to the customer with your platform branding. Subscription plans for repeat customers, cancellation fee enforcement, tip collection, and job-level surcharges for urgent bookings or unsociable hours are all configurable. Refund and dispute workflows give your ops team a structured process with a full transaction audit trail. End-of-period provider statements are generated automatically, reducing the manual reconciliation your finance team currently handles.

Built for marketplace operators collecting cash or off-platform payments, platforms with a manual payout process that consumes finance team time each month, and operators whose current dispute process involves no transaction record to refer back to.

Post-job review prompts go out automatically via push notification and email within a configurable window after job completion, while the experience is still fresh. The review flow captures an overall star rating, optional written feedback, and specific attribute scores such as punctuality, quality of work, and professionalism. Double-blind review timing, where neither party sees the other's review until both have submitted or the window closes, reduces the incentive to game ratings by withholding honest feedback.

Provider quality scores aggregate rating average, cancellation rate, on-time arrival rate, and repeat booking rate into a composite score your dispatch engine can use to preference high-quality providers. Moderation tools let your team flag or remove reviews that violate your guidelines. Providers with a score below a defined threshold are automatically paused and flagged for review rather than continuing to take jobs. Review data feeds your analytics dashboard so you can see quality trends by service category, geography, and time period.

Built for platforms where provider quality varies and there is no early warning before a customer complaint, operators who currently moderate reviews manually from emails, and marketplaces where quality is a core brand promise that needs to be enforced systematically.

Your ops team needs a single view of the business: active jobs, unassigned bookings, provider availability, payment status, and any exception that needs attention. The dashboard surfaces open bookings that haven't been assigned, jobs where the provider hasn't confirmed arrival, payments that are held pending dispute resolution, and providers whose certification is approaching expiry. Alerts are configurable so the team sees what matters and isn't drowned in noise.

Analytics cover the metrics that drive the business: bookings by service category, provider utilisation rate, average job value, customer repeat rate, geographic demand heatmaps, and provider quality distribution. Revenue reporting shows gross bookings, platform commission, and payout totals by period, filterable by service type and market. Provider performance reports let your quality team act on data rather than waiting for customer complaints. Customer lifetime value reporting identifies the acquisition channels and service categories that produce your most valuable customers.

Built for operators managing the business from a mix of spreadsheets, email, and disconnected tools, platforms planning multi-city expansion who need visibility across markets, and marketplace founders who want data to make product and growth decisions rather than operating on intuition.