Telecom Software Development Company

Custom software for telecom operators, MVNOs, ISPs, and companies building products on top of telecom infrastructure.

  • Billing and revenue management systems built for complex plan structures and usage-based charging

  • Customer self-service portals for account management, plan changes, and usage monitoring

  • MVNO platform components: provisioning, porting, activation, and lifecycle management

  • AI operations automation for network monitoring, churn prediction, and customer support

Recognition

Sound familiar?

  • Billing errors and revenue leakage because your billing system can't handle your plan complexity or usage rating accurately?

  • Customers churning because self-service options don't exist and every account change requires calling your support team?

In short

RaftLabs builds custom telecom software end to end for telecom operators, MVNOs, ISPs, and companies building on top of telecom infrastructure. One team takes your build from idea to launch. We develop billing and revenue management systems, customer self-service portals, network monitoring and operations tooling, MVNO platform components, telecom API integration layers, and AI operations automation. Telecom clients include Vodafone and T-Mobile. Most telecom software projects ship in 12-16 weeks at a fixed cost.

01 Diagnosis

Problems we solve in telecom

  1. 01
    Problem

    BSS/OSS integration that takes months and still breaks when you add a new product

    Solution

    MVNOs and growing operators hit the same wall: adding a new bundle or pricing model means months of BSS configuration, manual testing, and side-by-side workarounds. Each product type becomes another patch on an already fragile integration layer. By the time the new plan goes live, the commercial window has often passed. We build integration architecture designed around your rate plan catalogue from the start, so your commercial team can launch new products without waiting on back-end development each time.

  2. 02
    Problem

    Subscriber self-service gaps that push every routine query to your call centre

    Solution

    When customers can't view their usage, change a plan, or pay a bill online, they call. Each call costs between $5 and $15 to handle, and most of those interactions are routine. That's a support cost problem, not a customer satisfaction problem. According to TechSee's 2022 State of Customer Churn in Telecom report, 43% of customers switched providers or cancelled a contract due to poor customer service, and loyalty to telecom providers dropped 22% in the post-pandemic period. We build self-service portals that handle account management, plan changes, data add-on purchases, and invoice access, so your agents handle exceptions rather than routine queries.

  3. 03
    Problem

    Network event to billing latency that creates disputes and erodes subscriber trust

    Solution

    When usage data takes hours to appear on a subscriber's account, customers get surprised by overage charges they couldn't predict or prevent. That surprise turns into a dispute. Disputes take agent time to resolve and damage trust. We build mediation layers that normalise and process usage data in near real-time, so subscribers see accurate balance information before they go over, not after.

  4. 04
    Problem

    Churn identified after the subscriber has already ported out

    Solution

    Monthly churn reports show who has left. What operators need is visibility into who is about to leave, with enough lead time for retention to act. Historical cohort analysis doesn't provide this. We build churn prediction models that process real-time behavioural signals: usage drops, support contact frequency, plan downgrade requests. At-risk subscribers surface in your retention team's queue before the porting request arrives.

02 What we ship

Telecom software we ship

  1. Billing and revenue management

    Telecom billing systems that handle the complexity of modern plan structures: usage-based charging (data, voice, SMS), bundled plans, tiered pricing, promotional discounts, family and group plans, and roaming charges. Rating engines that process usage data accurately at volume. Invoice generation, payment processing, dunning management, and revenue reporting. Mediation layer to normalise usage data from different network elements before rating. Regulatory compliance for billing transparency requirements. Built for billing accuracy, because revenue leakage from rating errors compounds.

  2. Customer self-service portals

    Customer-facing portals for account self-service: usage monitoring (data, voice, SMS), plan management (upgrades, downgrades, add-ons), payment and invoice management, SIM management, and support ticket submission. Mobile-optimised for the majority of customers who access on mobile devices. Real-time usage data so customers aren't surprised by overage charges. Cuts inbound support volume for routine account management queries that should never require a call.

  3. MVNO platform components

    Software for mobile virtual network operators: subscriber provisioning and lifecycle management (activation, SIM swap, number porting, deactivation), HLR/HSS integration for subscriber authentication, plan assignment and modification, usage data collection and mediation, and back-office management tools. Number portability automation for efficient porting with minimal manual handling. MVNO back-office that handles subscriber management at scale without manual intervention for routine lifecycle events.

  4. Network monitoring and operations

    Network operations tooling: real-time network element monitoring, alarm management and correlation, service impact analysis, SLA tracking and reporting, and incident management workflows. Integration with network management systems and SNMP trap collection. Dashboards for NOC teams with the right information at the right level of granularity. Automated alerting and escalation for threshold breaches. Capacity planning data for network investment decisions.

  5. Telecom API platforms

    API platforms that expose telecom capabilities to third-party applications: messaging APIs (SMS, MMS, RCS), voice APIs (inbound/outbound calling, IVR, recording), number management APIs, and usage data APIs. API management with authentication, rate limiting, usage metering, and developer documentation. CPaaS-style platforms for enterprise customers who want to build communications features into their own applications. See our Voice AI Development page for AI voice capabilities.

  6. Telecom AI and automation

    AI telecom operations: churn prediction models to identify at-risk customers before they cancel, network anomaly detection to surface performance issues before they become customer complaints, AI customer support that handles billing and service queries without agent involvement, intelligent fraud detection for usage anomalies and billing fraud, and automated network fault diagnosis. AI features that integrate with your operational data sources rather than requiring a separate analytics platform.

03 How we work

How we build telecom software

  1. 01

    BSS/OSS and network infrastructure discovery

    We map your current billing system, provisioning platform, network management tools, and the interfaces between them. Telecom software almost always integrates with existing BSS/OSS components rather than replacing them. Understanding the current architecture and the integration constraints is the first step before we scope anything.

  2. 02

    Scope and fixed price

    We define which components we're building: a new billing module, a customer portal, a provisioning automation layer, or a network monitoring tool, and which systems we're integrating with. You receive a fixed cost and delivery timeline before development starts. No hourly billing.

  3. 03

    Mediation and integration layer first

    Telecom data, CDRs, network element alarms, provisioning events, arrives in formats specific to each vendor and network element. We build the mediation and integration layer first so the application sits on normalised, reliable data. Rating errors and monitoring gaps almost always trace back to problems in the mediation layer, not the application.

  4. 04

    Go-live and knowledge transfer

    We deliver with your team trained on operational workflows, billing configuration, and the integration architecture. Documentation covers CDR flow, rating logic, provisioning workflows, and the alarm management design. You own the source code and can extend the platform independently.

Companies we've built for

Vodafone
Nike
Microsoft
Cisco
T-Mobile
Aldi
Heineken
GE

04 Track record

What we've shipped in telecom

Telecom and connectivity businesses served
4+ markets
Telecom software delivery
10-16 weeks
Software products shipped
100+
Cost delivery
Fixed

05 Case studies

Case studies

06 Client voices

What our clients say

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Charles E.
Charles E.
USA flagUSA
Entrepreneur at Aggie Technologies

All of the sprints were completed on schedule and on budget. We highly recommend RaftLabs!

01 / 02

07 Why us

Why choose us?

  1. 01

    Only what you need

    Every feature ties to a specific business goal. You get what you need to launch. Not a bloated spec that takes twice as long and ships half-baked.

  2. 02

    We show up

    Production fire at 11pm? We're there. We take ownership, fix fast, and keep your business running when it matters. No hiding behind tickets.

  3. 03

    Expert, not yes-men

    If the idea won't work, we say so before a line of code is written. Honest advice saves you more than a team that nods along.

08 Questions

Frequently asked questions

Telecom software development covers the operational, billing, and customer-facing systems that telecom operators and MVNOs run on. It includes billing and revenue management (rating usage, generating invoices, managing payments), customer management (provisioning, lifecycle management, self-service), network operations tooling (monitoring, fault management, SLA tracking), and the API platforms that expose telecom capabilities to third parties. Telecom software has specific accuracy, reliability, and uptime requirements that distinguish it from general business software: billing errors and service outages have direct commercial and regulatory consequences.

Yes. We build MVNO back-office and operational software components: subscriber management, provisioning workflows, number portability automation, usage data mediation, and the billing layer. MVNO platform scope varies significantly depending on your target segment (consumer vs. enterprise MVNO), your MNO agreement (full MVNO vs. light MVNO), and the degree of operational automation you need. We scope MVNO projects around your specific operational model and the components you need to build vs. the components covered by your MNO or MVNO enabler.

Telecom billing complexity comes from plan variety (flat rate, usage-based, bundled, hybrid), promotional mechanics (discounts, free periods, bonus data), group structures (family plans, enterprise accounts), and international usage (roaming rates). Our billing system design starts from your rate plan catalogue and works backward to the rating engine architecture. We build mediation, rating, and billing components that handle your specific plan complexity, not a generic billing system you configure to fit your plans imperfectly.

A focused telecom software project, a customer self-service portal, a billing module, or an MVNO back-office component, typically delivers in 12-16 weeks. More complex projects involving network management integration, full MVNO platforms, or multiple integrated components run longer. Telecom projects often involve integration with legacy network elements and third-party systems (interconnect carriers, number portability databases, payment processors) that add integration discovery time. We scope the project and fix the cost before development starts.

Telecom software by product

Related services

  • Business Process Automation, Automate subscriber provisioning, billing cycle management, porting workflows, and regulatory compliance reporting
  • AI Agent Development, Autonomous agents for churn prediction, network fault triage, and customer self-service escalation
  • AI Chatbot Development, Subscriber support bots for billing queries, plan changes, fault reporting, and service status updates
  • Custom Software Development, Custom BSS, OSS, MVNO infrastructure, and subscriber management tools built for your network type and market

Talk to us about your telecom software project.

Tell us the operational challenge: billing, self-service, MVNO, or network operations. We'll scope the build.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.