Custom Field Service Management Software

We build scheduling engines that assign jobs based on technician skills, certifications, current location, availability, and the parts stocked on each van. Drag-and-drop dispatch boards with real-time technician position feeds give dispatchers a live operational picture rather than a guess. Automated job routing cuts drive time and improves the number of jobs a technician can complete in a day.

The scheduling logic is configurable to your service model: emergency SLA windows get priority routing, recurring maintenance jobs get calendar slots protected from override, and multi-technician jobs get coordinated assignments that account for all team members. Rules you define in configuration, not rules hard-coded into a platform you can't change.

Built for HVAC and electrical service companies where job type determines which certification is required, equipment maintenance businesses with large technician pools covering wide geographic areas, and facility management firms running both reactive and planned maintenance programs.

Technician-facing iOS and Android apps give field staff everything they need without a desk or a signal. Job details, asset history, service checklists, and parts lists load before the technician leaves the depot. On site, they complete work order forms, capture photos, scan barcodes to log parts used, and collect customer signatures, all in the app. The record is in the system before they get back in the van.

Offline-first architecture means the app works in basements, industrial sites, and rural areas where connectivity drops. Data syncs automatically when the connection returns. Conflict resolution logic handles cases where a dispatcher updates the same job the technician is working on simultaneously, so neither version is lost.

Built for field technicians at utilities, telecoms, and infrastructure businesses who cover sites where connectivity cannot be assumed, and for equipment maintenance teams where photographic evidence of the condition found and the work done is part of the service contract.

Work orders created from customer requests, asset maintenance schedules, or IoT sensor alerts flow through a single system from creation to close. Each work order carries asset reference, job type, required skills, estimated duration, parts required, and SLA deadline. Status updates flow automatically as the technician progresses through the job so the back office has a live picture without calling the field.

SLA tracking flags jobs approaching their deadline before a breach occurs, not after. Service completion triggers automated customer notifications and, where integrated with your billing system, invoice generation without a manual step. Historical work orders build the asset service record that informs future maintenance decisions.

Built for facility management companies running hundreds of concurrent work orders across multiple sites, utilities with regulatory obligations to document every field intervention, and equipment maintenance businesses whose service contracts require audit-ready job histories.

Parts inventory management connects warehouse stock levels to individual technician van inventories so dispatchers know before assigning a job whether the right parts are available. Technicians log parts used on each job via barcode scan in the mobile app. Van stock levels update in real time. Low-stock alerts trigger replenishment requests before a technician runs out in the field.

Purchase order generation for reorder points, supplier integration for lead time awareness, and cost tracking per job give operations managers the visibility to reduce both overstock and stockout. For businesses where parts cost is a significant portion of job margin, this level of inventory control is the difference between knowing your margin per job and guessing it.

Built for HVAC businesses where refrigerant, compressor, and control board availability determines whether a job closes on the first visit, and for equipment maintenance companies where parts cost is tracked against service contract profitability.

Customer-facing portals let facility managers, property owners, and maintenance contract holders book jobs, view the full history of every asset and service visit, access invoices, and track their technician on a live map. Self-serve booking reduces inbound call volume. Automated notifications at each job milestone, sent by the system rather than by your dispatcher, keep customers informed without adding to your office workload.

For businesses with maintenance contracts, the portal shows customers what scheduled visits are coming, what was found on previous visits, and what work was completed. That transparency builds contract renewal confidence and reduces the back-and-forth queries that cost your account managers time. Portals are built alongside the core dispatch system so the data customers see is always current.

Built for facility management companies whose clients expect a professional self-service experience, HVAC and mechanical service businesses running annual maintenance contracts, and utilities delivering planned inspection programs to asset-owning customers.

Every piece of equipment a business maintains, from HVAC units and electrical switchgear to industrial machinery and utility infrastructure, carries a digital record that links its specification, installation date, warranty terms, and full service history. When a technician is dispatched to a site, they arrive knowing what's been done, what parts have been replaced, and what the asset's failure patterns are.

Planned maintenance schedules tied to asset records generate work orders automatically based on calendar intervals or meter readings. IoT sensor integration, using platforms such as AWS IoT or Azure IoT Hub, lets connected assets trigger work orders when readings pass defined thresholds without waiting for a customer to report a fault. The result is a shift from reactive to preventive maintenance that reduces emergency callouts and extends equipment life.

Built for utilities and infrastructure operators managing thousands of assets across dispersed geographic areas, and for equipment maintenance companies whose service contracts include planned preventive maintenance obligations.