Robotic Process Automation (RPA) Services

Robotic process automation handles the rule-based, repetitive work that consumes your team's time without adding judgment or creativity. Data entry, form processing, system-to-system transfers, report generation, email routing. We build RPA solutions that automate specific workflows -- either with dedicated RPA platforms (UiPath, Automation Anywhere, Power Automate) or with custom code when a platform is overkill. The right tool for the workflow, not the most expensive platform.

  • UiPath, Automation Anywhere, Power Automate, and custom code automation
  • Attended and unattended bots for different workflow requirements
  • Integration with your existing systems -- ERP, CRM, web portals, desktop apps
  • ROI measurement built into every automation project
See our work

Recent outcomes

Voice AI · Research

Text-based interviews converted to automated phone calls

6× deeper insights

AI Automation · Ops

Manual invoice OCR across 40+ gas stations

20k+ txns day one

Loyalty · Retail

SuperValu & Centra loyalty platform with receipt validation

1,062 users in 4 weeks

SaaS · Logistics

Multi-carrier shipping hub for Indonesian eCommerce

2,000+ shipments yr 1
4.9 / 5 on ClutchSee all work

RaftLabs delivers robotic process automation services for rule-based, repetitive business workflows -- data entry, form processing, cross-system data transfers, report generation, and invoice processing. We work with UiPath, Automation Anywhere, Power Automate, and custom code depending on workflow requirements and the technology environment. Every engagement covers process documentation, bot development, testing, deployment, and maintenance. A single bot for a well-defined process runs $8,000-$20,000. Multi-bot programmes run $40,000-$120,000 plus platform licensing.

Trusted by

Vodafone
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Microsoft
Heineken
Cisco
Calorgas
Energia Rewards
GE
Bank of America
T-Mobile
Valero
Techstars
East Ventures

The honest case for RPA

RPA is not always the right answer. If the systems you need to connect have APIs, API integration is more reliable and cheaper to maintain than a bot reading screens.

RPA is the right answer when:

  • The system has no API and no integration pathway

  • The API exists but access is restricted or expensive

  • The volume is high enough that manual processing is a real cost

  • The process is stable enough that bot maintenance will not outrun savings

We tell you which of your automation candidates belong in RPA and which belong in API integration. Getting this wrong is expensive.

Capabilities

What we build

Finance and AP automation

Finance and accounts payable bots that handle the rule-based data work consuming your finance team's time -- invoice processing, ERP data entry, bank reconciliation, and period-close reporting -- moving data between systems without the errors that accumulate during manual re-keying at volume. Invoice processing bot: monitors an email inbox or shared folder for new invoices, invokes an OCR extraction (UiPath Document Understanding or a custom Python extraction service) to pull vendor, amount, line items, and invoice number into structured fields, looks up the corresponding PO in the ERP via UI automation or API, and posts the matched invoice or routes mismatches to the AP team's review queue. ERP posting using UiPath RPA to navigate SAP GUI, Oracle EBS, or legacy ERP screens that expose no API -- filling form fields, tabbing through entry screens, and confirming the transaction exactly as a human operator would. Payment processing automation: building the payment batch from approved invoices, exporting in the format your bank's portal requires (BAI2, MT940, or a custom CSV), navigating the bank portal UI to upload and submit, and confirming receipt with a screenshot and timestamp logged to the audit record. Bank reconciliation bot: downloads the daily transaction export from each bank account's portal, matches transactions against open accounting entries in the ERP or accounting software, flags unmatched items, and generates the reconciliation report. See our invoice processing automation page for deeper AP automation coverage.

HR and onboarding automation

HR bots that handle the multi-system data entry work that turns a new hire's first week into a coordination project for someone in HR -- a typical onboarding process touches 5-8 separate systems and requires the same personal details entered into each one manually. New employee onboarding bot triggered from the HRIS when a hire record is created: the bot reads the new employee's data from the HR system and enters it into each downstream system in sequence -- payroll (ADP, Workday, or Sage Payroll), IT provisioning (Active Directory account creation, Microsoft 365 licence assignment, VPN account creation), benefits platform (health insurance enrolment with the correct benefit tier and effective date), and any industry-specific systems (compliance training platform, expense management system, security access control). Offboarding automation: when a termination is recorded in the HRIS, the bot triggers the offboarding checklist -- disabling Active Directory and Microsoft 365 accounts, removing VPN access, flagging open expense claims for final processing, and generating the final payroll calculation inputs. Timesheet and leave processing: weekly timesheet validation against contracted hours (flagging missing submissions and over-claimed overtime before payroll processing), leave request routing and approval recording across the HR system and team calendar. Payroll data validation bot: cross-checks payroll inputs against the HRIS before each payroll run -- headcount changes, salary adjustments, and new starters matched between systems to catch discrepancies before they become payroll errors.

Customer data processing

Customer data extraction and processing bots that eliminate the manual data work keeping your customer-facing teams at their keyboards instead of talking to customers -- data entry, status lookups, and cross-system updates that are rule-based enough for a bot but currently assigned to account managers, customer success representatives, or operations staff. Customer data extraction from portals: bots that log into vendor, carrier, or government portals, navigate to the relevant data, extract records into structured format (customer details, order status, compliance data, certificate of insurance), and populate your CRM or database -- handling the portal sessions, pagination, and authentication that make manual extraction time-consuming. CRM data entry from external sources: lead data extracted from marketing platforms, event registrations, and web form submissions entered into Salesforce, HubSpot, or your CRM with deduplication logic applied before creation -- matching against existing records by email and phone rather than creating duplicates that require manual cleanup later. Order processing and status updates: orders received via email or form submission entered into the OMS, ERP, or fulfillment system; status updates from carrier tracking portals written back to the order record and customer notification sent automatically; confirmation emails generated from a template with the order details populated. Customer onboarding form processing for regulated industries: KYC document submissions extracted, fields validated against the submission form, and the structured data written to the onboarding system while the original documents are archived with the correct naming convention and customer reference.

Reporting and compliance

Reporting and compliance bots that replace the scheduled manual process of extracting data from multiple systems, assembling it in Excel or a report template, formatting the output, and distributing it to the right recipients -- a process that consumes 2-6 hours per report across finance, operations, and compliance teams when done manually at weekly or monthly cadence. Report generation bot: logs into each source system at the scheduled time (ERP for financial data, CRM for sales pipeline, WMS for inventory levels, HR system for headcount), extracts the required data via UI automation or API where available, populates the report template (Excel via openpyxl, Word via python-docx, or a PDF template), and distributes the completed report to the configured recipient list via email or uploads to SharePoint or Google Drive. Regulatory filing automation: data collection from the relevant source systems, validation against the filing schema (field formats, mandatory fields, value ranges), assembly into the submission format required by the regulator (XML, CSV, or portal form), and submission via the regulator's portal UI with confirmation screenshot archived to the compliance record. Compliance data aggregation from distributed systems: each subsidiary or business unit's data extracted from its local system, validated for completeness, and consolidated into the group reporting view -- the aggregation process that currently requires a coordinator to chase each unit's submission and manually combine the spreadsheets. Audit trail bot for regulated processes: logging each step of a defined process (document received, reviewed, approved, filed) with timestamps and user IDs to a tamper-evident audit log, meeting the documentation requirements for ISO, SOC 2, and financial regulatory frameworks.

Industry-specific RPA

Industry-specific RPA built with the compliance requirements and workflow conventions of each vertical built into the bot design -- not generic automation adapted to regulated industries after the fact. Healthcare: prior authorisation submission bots that log into payer portals (Availity, Navicure, or payer-specific portals), submit the clinical documentation, check status, and update the practice management system; claims processing bots that submit CMS-1500 and UB-04 claims with correct ICD-10 and CPT codes, monitor clearinghouse status, and post remittance advice back to the billing system. Finance: trade settlement bots for post-trade processing steps that still require portal interactions with exchange or clearinghouse systems; regulatory reporting bots that assemble CCAR, DFAST, or MiFID II reports from the trading system, risk engine, and position data. Insurance: policy issuance bots that move from the agency management system to the carrier portal for each policy type; renewal processing bots that pull renewal lists, generate quote requests, and update the AMS with the received quotes. Logistics: shipment status update bots that poll carrier portals (FedEx, UPS, DHL APIs or portal UI where API is unavailable), extract ETA and exception status, and update the TMS or customer portal. Retail: supplier order processing bots that receive purchase order confirmations from supplier portals, match against the PO in the ERP, and update the expected receipt date and quantity.

Attended and unattended bots

Bot type selection based on the actual workflow requirements rather than a default assumption that all automation should be fully unattended -- because the right bot type depends on whether human judgment is required at any point in the process. Unattended bots: run on a schedule or triggered by a system event without any human involvement; deployed on a dedicated bot machine or cloud VM (UiPath Orchestrator, Automation Anywhere Control Room, or a scheduled container task); appropriate for high-volume, exception-free processes where the decision logic is entirely rule-based and the required data is available from the source systems. Infrastructure for unattended bots: a Windows Server VM or containerised environment sized for the bot's concurrent workload, connected to the Orchestrator or Control Room for scheduling, monitoring, and log aggregation; exception handling logic that catches unexpected UI states, logs the failure with a screenshot, and routes the failed item to a human review queue rather than silently dropping it. Attended bots: run on the desktop of the employee performing the task, triggered by a hotkey or a trigger event in the application; the bot handles the repetitive data-gathering and form-filling steps while the human retains control for the judgment steps that require discretion. UiPath StudioX for attended automation where a citizen developer in the business team needs to configure the bot themselves; UiPath Studio for complex automation requiring professional developer configuration. Bot monitoring dashboard: execution success rate per bot, exception count per run, average processing time per item, and items currently queued -- the operational visibility that confirms the automation is running and catches degradation before it affects downstream processes.

Tell us the process you want to automate.

Current volume, the systems involved, and the exceptions that require human judgment. We'll assess whether RPA is the right tool and give you a fixed-cost proposal.

Industry-specific RPA pages

We have built detailed guides for RPA in specific industries where the compliance and workflow requirements differ significantly:

Frequently asked questions

RPA is software that mimics human actions to perform rule-based tasks on computer systems -- entering data into forms, extracting data from websites or documents, moving information between applications, generating reports, and sending emails based on triggers. Unlike system integrations that connect via API, RPA interacts with applications at the UI layer -- which means it can automate systems that don't have APIs available. RPA is most valuable for high-volume, rule-based tasks that are currently done manually and don't require human judgment.

RPA automates tasks at the application interface level -- bots interact with screens, forms, and UIs the way a human would. Business process automation (BPA) is broader and includes API-based integrations, workflow orchestration, decision logic, and human-in-the-loop steps. RPA is often a component of a larger automation programme. If the systems you need to automate have accessible APIs, API-based integration is usually faster, more reliable, and cheaper to maintain than RPA. RPA is the right choice when: the system has no API, API access is not available to your team, or you need to automate a legacy application that cannot be integrated any other way.

High-value RPA use cases include: invoice processing and AP data entry, payroll data processing, HR onboarding data entry across multiple systems, compliance reporting and regulatory filing, customer data extraction from portals, order processing and ERP data entry, email classification and routing, and report generation and distribution. The best candidates are: high-volume (100+ instances per week), rule-based (clear decision logic, minimal exceptions), cross-system (data that has to move between multiple applications), and currently done manually.

A single bot automating a well-documented process takes 4--8 weeks from process analysis to production deployment. A programme with 5--10 bots takes 3--6 months. Most of the time is in process documentation and testing -- finding the edge cases that break the bot before users encounter them. We insist on process documentation before building because bots break when processes are not well-understood at the start.

Bot breakage due to UI changes is the most common RPA maintenance issue. We build bots with resilient selectors and fallback logic where possible to reduce breakage. When a system update breaks a bot, our maintenance agreements include priority fix timelines. For high-frequency breakage situations, we recommend evaluating whether API integration is available -- it is more reliable than UI automation and worth investing in when bots are frequently disrupted.

A single bot for a well-defined process runs $8,000--$20,000 for development and deployment. Multi-bot programmes with a Centre of Excellence setup, training, and ongoing governance run $40,000--$120,000. Platform licencing (UiPath, Automation Anywhere) is a separate recurring cost -- $5,000--$30,000/year depending on the platform and number of bots. Custom code automation avoids platform licensing costs and is often the right choice for simpler workflows.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope Robotic Process Automation Services in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.