E-commerce automation software that stops you paying people to do what your systems should handle.

The answer depends on where your team spends the most manual time and where errors cost you the most money. For most e-commerce businesses, order processing is the first priority. If orders from multiple channels, your website, marketplaces, wholesale portals, land in different places and someone manually consolidates them before sending to fulfilment, that's a direct candidate for automation. Every manual step is a potential error and a delay. Inventory sync is usually the next bottleneck. Selling on three channels with inventory tracked manually in a spreadsheet means you will oversell. It's a question of when, not if. Real-time inventory sync across channels eliminates that. Abandoned cart recovery is the highest-ROI addition for most DTC brands. The Baymard Institute puts the documented average cart abandonment rate at 70.2% across 49 studies, and a timed sequence of two or three messages recovers a meaningful percentage of that revenue without any ongoing effort once it's set up. After those, supplier reorders, review requests, returns processing, and pricing rules are all strong candidates depending on your operation.

Inventory sync works by establishing a single source of truth for your stock levels, typically your warehouse management system, your 3PL, or your Shopify store, and then publishing updates to every other channel in real time whenever a sale, return, or stock adjustment happens. When an order comes in on your website, the available quantity on your marketplace listings drops immediately. When a return is processed and the item passes inspection, the quantity goes back up. This requires API connections to each channel and a logic layer that handles the mapping between your internal SKUs and each platform's product identifiers. Most major platforms, Shopify, Amazon, eBay, WooCommerce, Faire, and others, have APIs that support this. The complexity varies by platform, but the principle is the same: one system owns the truth, every other system reflects it. We scope the channel-by-channel connection requirements before we build.

For a large proportion of returns, yes. The standard return workflow, customer requests return, return label generated, item received at warehouse, inspection completed, refund issued, has multiple decision points but most of them follow predictable rules. If the item is returned within the policy window and passes inspection, the refund should issue automatically. If the item is damaged or outside policy, it flags for manual review. Automation handles the majority of cases without anyone touching them. The customer gets a return label automatically after submitting a reason. Your warehouse team confirms receipt and logs the inspection outcome. The automation layer reads that outcome and either issues the refund and restocks the item, or routes the exception to your returns team. The result is faster refunds for customers, less time spent on routine returns by your team, and a clean audit trail for every case. We scope this against your current return rate and policy before building.

Scope determines timeline. A focused automation, abandoned cart recovery sequences, or automated review request messages, can be live in 4-6 weeks. A broader build covering order processing, inventory sync across three channels, supplier reorder triggers, and returns automation typically runs 12-14 weeks. Our lean delivery pod, one senior engineer plus part-time PM and QA, runs $12K-$15K per month. A single-workflow engagement is in the $30K-$40K range. Multi-channel inventory sync with order routing and returns processing across a growing DTC brand is typically in the $45K-$60K range depending on the number of integrations and exception-handling complexity. We quote after a diagnostic call where we map your current tool stack, order volumes, and the specific gaps you need closed. If a third-party tool solves your problem better than custom software, we say so before you spend anything.

We integrate with Shopify, WooCommerce, Amazon Seller Central via SP-API, eBay, Faire, and Etsy for storefronts and marketplaces. For fulfilment and 3PL, we connect to ShipBob, ShipHero, Linnworks, and custom WMS systems. Carrier aggregation runs through EasyPost or Shippo for rate shopping across UPS, FedEx, USPS, DHL, Royal Mail, and DPD. Email and SMS communication sequences run through Klaviyo, Omnisend, SendGrid, or Twilio depending on your existing stack. We scope the integration list in week 1 and confirm API availability before committing to timelines.

Yes. We sign NDAs before any project discussion begins. This covers your operations data, customer data, pricing logic, supplier relationships, and any proprietary workflow details you share during scoping. Confidentiality is standard in every engagement, not an add-on. The NDA is mutual and provided by us or your legal team, whichever you prefer.