
Centralised food order management across multiple locations
- 50+
- restaurants onboarded in first month
- 0%
- order errors since launch
Restaurant Operations Automation Software
Most restaurant operators spend more time chasing data and fixing process failures than running their business. Orders get missed at the pass. Inventory runs out mid-service. Staff schedules take half a day to sort. Suppliers send invoices that don't match what arrived.
At RaftLabs, we fix the operational drag that costs restaurant groups revenue every single day. We've shipped automation for order management, inventory, staff scheduling, kitchen display integration, loyalty, and payroll, across QSRs, multi-site groups, and full-service restaurants. Each project starts with a fixed scope and a fixed price.
A first workflow ships as a validated v1 in 4-6 weeks, then grows into the full build.
Order management and kitchen display automation, no missed tickets, no verbal relay
Inventory tracked in real time, with automated supplier reorder triggers
Staff scheduling built against actual cover counts, not guesswork
Sales, payroll, and reporting pulled automatically, no manual entry
Recent outcomes
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The problem
Are your staff spending hours every week on work that should happen automatically?
Do you find out about stockouts, scheduling gaps, or order errors after the damage is done?
Short answer
RaftLabs builds restaurant automation software for operators and multi-site groups across the US, UK, Europe, and Southeast Asia. We automate order management, inventory tracking, staff scheduling, and payroll sync. A first workflow ships as a validated v1 in 4-6 weeks from around $15K-$25K; a full single-site build grows to $30K-$45K over 10-12 weeks.
Key takeaways
Trusted by


Proof
Running a restaurant group on manual processes means errors compound across every shift. An order gets shouted across the pass and missed. A stock count runs low because nobody checked before Friday service. A supplier delivers short and the invoice doesn't reflect it. A manager spends Sunday morning building next week's rota from a spreadsheet.
None of this is inevitable. Each of these is a workflow problem, a gap between systems that a person is filling with manual effort. We close those gaps with automation that runs in the background while your team runs the business.
Higher labor cost is the challenge operators name most often. In the National Restaurant Association's 2024 State of the Industry report, most operators cite labor as a top business pressure. Automating the manual workflows that consume manager and staff time (scheduling, inventory counts, order relay) is one of the few levers left to protect margin without cutting covers.
We don't ask you to take the payoff on faith. Here is what automation actually changed for food and beverage clients we built for, taken straight from their live case studies.
Measured outcomes
Capabilities
Orders from your POS, online ordering platforms, and phone channels merge into a single confirmed queue and push directly to your kitchen display system. No verbal relay, no lost tickets during busy services, and every order is timestamped for reporting on ticket times and channel mix.
Reservation data feeds automatically into cover counts for kitchen prep and staffing, with a daily briefing showing confirmed covers, dietary requirements, and VIP notes. When a cancellation opens a slot, the next waitlisted party gets an automated message with a time-limited confirmation link.
Ingredient levels update as items sell, driven by recipe-level mapping that deducts each dish's ingredients from live inventory, so there are no manual stock counts between services. When an ingredient drops below its par level, a draft purchase order is created and sent to the supplier or held for manager review, and deliveries are reconciled against the order before the invoice is approved.
Schedules generated from historical cover data, booking forecasts, and your staffing ratios, replacing the weekly spreadsheet build. The generator respects each staff member's availability and contracted hours, flagging conflicts and overtime breaches before publication, and actual hours export straight to payroll at week end.
Your KDS receives tickets directly from the order management layer, each routed to the correct kitchen station, with the expo screen composing the full table ticket once stations mark their items done. Tickets colour-escalate as they age, and when an item is 86'd mid-service it drops off the online menu instantly.
Daily sales reports compiled automatically from POS data and delivered before the management team arrives: covers, spend per cover, and variance against last week and last year. Loyalty points apply at the point of payment with no staff involvement, and approved hours export in the format your payroll provider imports.
How we work
Every project follows the same four phases. Scope is locked and price is fixed before development starts.
We map your current tool stack, the manual steps in between, and where errors occur. You leave week 1 with a written scope document showing exactly which workflows will be automated and a fixed-price quote. No development starts without your sign-off.
We design the integration layer before writing production code. Data flows between your POS, inventory system, scheduling tool, and supplier portals are mapped and agreed. The spec is locked before the build starts.
Working automation at a staging environment by the end of sprint one. Bi-weekly demos with your operations team. QA runs in parallel with every sprint so errors are caught before launch, not after.
Production deployment with monitoring active on launch day. 8 weeks of post-launch support included in every project. If a workflow breaks, we fix it.
Why us
The engineers who assess your operation also build the automation. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.
We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.
The clearest wins come from eliminating high-frequency manual tasks: order relay, inventory counts, timesheet collection. One hospitality client returned 20+ staff hours a week after we automated check-in and admin. We don't promise a fixed number for your operation. We measure the hours your team spends on each manual workflow in week 1, then scope the payoff against your real figures before you commit to a build.
Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. A track record across automation, SaaS, mobile, and enterprise platforms in hospitality, food-tech, fintech, logistics, and healthcare.
GDPR and PCI-DSS requirements are scoped in week 1, not retrofitted before launch. We have shipped GDPR-compliant products for European markets and PCI-DSS-aware payment integrations for hospitality clients.
Most restaurant automation projects fail on the same few things. We scope for them in week 1 instead of discovering them in production.
Request a 30-minute call. We'll identify the three workflows most worth automating and what each one costs you today.
What clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

RaftLabs elevated my ideas and brought them to life when everything seemed impossible.
01 / 02
Restaurant Software, full restaurant technology hub
Loyalty Programme Development, restaurant loyalty points, tiers, and mobile rewards
On-Demand App Development, food delivery and ordering app development
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Read moreMore than most operators expect. The clearest wins are in areas where manual work is repetitive and the cost of an error is high. Order management is the most common starting point, routing orders from POS, online channels, and phone into a single confirmed queue, then pushing confirmed tickets directly to kitchen display systems without verbal relay. Inventory is the next layer: tracking consumption in real time against par levels, flagging low stock before a service, and triggering purchase orders to suppliers automatically when thresholds are hit. Staff scheduling can be generated based on historical cover counts and booking data, then published to staff phones for confirmation. Payroll can pull approved hours directly into your accounting system. Promotions, loyalty points, and review request messages can be triggered automatically at the point of payment. None of this requires replacing your POS or your supplier relationships, it connects what you already have.
We start small and expand. A first workflow, a single automation like supplier reordering or shift schedule publishing, ships as a validated v1 in 4-6 weeks from around $15K-$25K. That is the entry point most operators take to prove the approach on one process before committing to more. A full single-site build that touches order management, inventory, scheduling, and payroll runs 10-12 weeks at $30K-$45K. Multi-site projects add site-level data isolation and group reporting and run 12-16 weeks, scoped after the first diagnostic call. Cost is driven by scope: our lean delivery pod, one senior engineer plus part-time PM and QA, runs $12K-$15K per month. We don't quote blind, we look at your current tools and workflows before any number goes on paper.
No. The point of the automation layer is to connect the tools you already have, POS, supplier portals, scheduling software, payroll, loyalty programs, rather than replace them. Most restaurant operators have 5-8 systems that don't talk to each other. The manual work in the gap between those systems is exactly what we automate. If your POS has an API or a webhook, we can read from it. If your supplier accepts EDI orders, structured emails, or has a portal, we can write to it. If your accounting software has an import format, we can generate the file. We start by mapping your current tool stack before scoping a single line of automation. If something in your stack genuinely blocks the automation and a replacement would save money, we tell you that directly. We don't build for the sake of building.
Yes, and multi-site is often where the ROI is clearest. When you're running 3, 5, or 10 locations, the manual overhead, compiling sales reports, chasing inventory counts, reconciling staff timesheets, multiplies by the number of sites. Automation consolidates all of that into a single view. You get one dashboard showing inventory levels, scheduled staff, and daily sales across every location, updated automatically. Supplier orders go out from one system, not from each site manager's email. Payroll pulls from confirmed shifts, not from manually filled timesheets. We've built multi-site automation for hospitality groups before. The architecture is different from a single-site build, data models need to account for site-level isolation and group-level reporting, but the delivery timeline isn't dramatically longer. Most multi-site projects run 12-16 weeks depending on the number of integrations.
We have integration experience with Square, Toast, Lightspeed, Clover, Oracle MICROS, and Tevalis. If your POS has a REST API or webhook support, we can build to it. For POS systems without a published API, we use structured data extraction from exports or receipt formats. We map your POS to the automation layer in week 1 before any development begins.
Yes. An NDA is standard for every project before we review any internal data, workflows, or system access. We work with hospitality groups, franchise operators, and food-tech businesses who require confidentiality around their operational and commercial data. The NDA is signed before the discovery call if the client prefers.
We have shipped automation for quick-service restaurants, full-service dining groups, cafes, franchise operators, and multi-site hospitality businesses. The automation patterns, order management, inventory, scheduling, payroll, are consistent across formats. What changes is the integration set and the scale of the data model. A 2-location cafe group and a 15-site QSR chain both get a fixed-price scope, but the architecture differs.
Yes. Recipe-level COGS tracking deducts ingredients from stock at the configured yield percentage whenever a dish sells, producing a theoretical food cost per service period based on items sold. Actual food cost is recorded via stock counts, waste logs, and purchase receipts. The gap between theoretical and actual, the variance, surfaces where portioning errors, spoilage, or unrecorded waste are occurring. This feeds a profitability view at the menu-item level (revenue, food cost %, contribution margin) and the group-level prime cost metric (food cost % + labour cost % of revenue), the single number most operators care about most on the P&L.
Work with us
We scope Restaurant Operations Automation in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.