Restaurant Operations Automation Software

Stop Running Your Restaurant on Manual Effort

Most restaurant operators spend more time chasing data and fixing process failures than running their business. Orders get missed at the pass. Inventory runs out mid-service. Staff schedules take half a day to sort. Suppliers send invoices that don't match what arrived.
At RaftLabs, we fix the operational drag that costs restaurant groups revenue every single day. We've shipped automation for order management, inventory, staff scheduling, kitchen display integration, loyalty, and payroll, across QSRs, multi-site groups, and full-service restaurants. Each project starts with a fixed scope and a fixed price.
A first workflow ships as a validated v1 in 4-6 weeks, then grows into the full build.

  • Order management and kitchen display automation, no missed tickets, no verbal relay

  • Inventory tracked in real time, with automated supplier reorder triggers

  • Staff scheduling built against actual cover counts, not guesswork

  • Sales, payroll, and reporting pulled automatically, no manual entry

Recent outcomes

Voice AI · Research

6× deeper insights

Text-based interviews converted to automated phone calls

AI Automation · Ops

20k+ txns day one

Manual invoice OCR across 40+ gas stations

Loyalty · Retail

1,062 users in 4 weeks

SuperValu & Centra loyalty platform with receipt validation

SaaS · Logistics

2,000+ shipments yr 1

Multi-carrier shipping hub for Indonesian eCommerce

4.9
on Clutch
See our work

The problem

Sound familiar?

  • Are your staff spending hours every week on work that should happen automatically?

  • Do you find out about stockouts, scheduling gaps, or order errors after the damage is done?

Short answer

RaftLabs builds restaurant automation software for operators and multi-site groups across the US, UK, Europe, and Southeast Asia. We automate order management, inventory tracking, staff scheduling, and payroll sync. A first workflow ships as a validated v1 in 4-6 weeks from around $15K-$25K; a full single-site build grows to $30K-$45K over 10-12 weeks.

Key takeaways

  • A first restaurant automation workflow ships as a validated v1 in 4-6 weeks from around $15K-$25K, then grows into a full build.
  • A full single-site build runs 10-12 weeks at $30K-$45K, with the scope and price fixed in writing before development begins.
  • RaftLabs automates order management, inventory tracking, staff scheduling, and payroll sync for restaurant groups.
  • Multi-site automation consolidates inventory, scheduling, and sales reporting across all locations into one dashboard.
  • POS integrations supported include Square, Toast, Lightspeed, Clover, Oracle MICROS, and Tevalis.
  • An NDA is signed before any internal data or workflows are reviewed, standard on every project.

Trusted by

Vodafone logo
Aldi logo
Nike logo
Microsoft logo
Heineken logo
Cisco logo
Calorgas logo
Energia Rewards logo
GE logo
Bank of America logo
T-Mobile logo
Valero logo
Techstars logo
East Ventures logo
TuneClub logo

Proof

Since 2015
shipping production software across hospitality, food-tech, fintech, and logistics
RaftLabs delivery record
4.9/5
average client rating across delivered projects
Clutch, verified reviews
Fixed price
scope and cost agreed in writing before any development starts
Every RaftLabs engagement

The operational drag inside most restaurant businesses

Running a restaurant group on manual processes means errors compound across every shift. An order gets shouted across the pass and missed. A stock count runs low because nobody checked before Friday service. A supplier delivers short and the invoice doesn't reflect it. A manager spends Sunday morning building next week's rota from a spreadsheet.

None of this is inevitable. Each of these is a workflow problem, a gap between systems that a person is filling with manual effort. We close those gaps with automation that runs in the background while your team runs the business.

Higher labor cost is the challenge operators name most often. In the National Restaurant Association's 2024 State of the Industry report, most operators cite labor as a top business pressure. Automating the manual workflows that consume manager and staff time (scheduling, inventory counts, order relay) is one of the few levers left to protect margin without cutting covers.

We don't ask you to take the payoff on faith. Here is what automation actually changed for food and beverage clients we built for, taken straight from their live case studies.

Measured outcomes

order errors since launch after consolidating delivery channels
0%
Gula, food order management (Indonesia)
restaurants onboarded in the first month on one platform
50+
Gula, food order management (Indonesia)
staff hours per week returned once check-in and admin were automated
20+
City Break Apartments, hospitality (Ireland)

Capabilities

What we build

  • 01
    Order management automation

    Orders from your POS, online ordering platforms, and phone channels merge into a single confirmed queue and push directly to your kitchen display system. No verbal relay, no lost tickets during busy services, and every order is timestamped for reporting on ticket times and channel mix.

    Built with
    Deliveroo, Uber Eats, Just Eat capture · Square, Toast, Lightspeed, Clover, Tevalis · KDS push
  • 02
    Table reservations and waitlist

    Reservation data feeds automatically into cover counts for kitchen prep and staffing, with a daily briefing showing confirmed covers, dietary requirements, and VIP notes. When a cancellation opens a slot, the next waitlisted party gets an automated message with a time-limited confirmation link.

    Built with
    OpenTable, ResDiary, SevenRooms, Resy · SMS or WhatsApp waitlist · Stripe deposits
  • 03
    Inventory tracking and supplier reorders

    Ingredient levels update as items sell, driven by recipe-level mapping that deducts each dish's ingredients from live inventory, so there are no manual stock counts between services. When an ingredient drops below its par level, a draft purchase order is created and sent to the supplier or held for manager review, and deliveries are reconciled against the order before the invoice is approved.

  • 04
    Staff scheduling and shift management

    Schedules generated from historical cover data, booking forecasts, and your staffing ratios, replacing the weekly spreadsheet build. The generator respects each staff member's availability and contracted hours, flagging conflicts and overtime breaches before publication, and actual hours export straight to payroll at week end.

    Built with
    Demand-based schedule generation · WhatsApp, SMS, Deputy, Planday · Payroll export
  • 05
    Kitchen display system integration

    Your KDS receives tickets directly from the order management layer, each routed to the correct kitchen station, with the expo screen composing the full table ticket once stations mark their items done. Tickets colour-escalate as they age, and when an item is 86'd mid-service it drops off the online menu instantly.

    Built with
    Lightspeed, Oracle MICROS, Square KDS · Station routing · Age-based ticket escalation
  • 06
    Sales reporting, loyalty, and payroll

    Daily sales reports compiled automatically from POS data and delivered before the management team arrives: covers, spend per cover, and variance against last week and last year. Loyalty points apply at the point of payment with no staff involvement, and approved hours export in the format your payroll provider imports.

    Built with
    Automated POS sales reports · Point-of-payment loyalty · Xero, QuickBooks, Sage payroll export

How we work

From scope to shipped

Every project follows the same four phases. Scope is locked and price is fixed before development starts.

  1. Week 1
    01

    Audit and scope

    We map your current tool stack, the manual steps in between, and where errors occur. You leave week 1 with a written scope document showing exactly which workflows will be automated and a fixed-price quote. No development starts without your sign-off.

  2. Weeks 2-3
    02

    Design and architecture

    We design the integration layer before writing production code. Data flows between your POS, inventory system, scheduling tool, and supplier portals are mapped and agreed. The spec is locked before the build starts.

  3. Weeks 4-10
    03

    Build, integrate, and QA

    Working automation at a staging environment by the end of sprint one. Bi-weekly demos with your operations team. QA runs in parallel with every sprint so errors are caught before launch, not after.

  4. Weeks 10-12+
    04

    Launch and post-launch support

    Production deployment with monitoring active on launch day. 8 weeks of post-launch support included in every project. If a workflow breaks, we fix it.

Why us

Why restaurant operators choose RaftLabs

  • 01
    Senior engineers build what they scope

    The engineers who assess your operation also build the automation. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.

  • 02
    Fixed price before development starts

    We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.

  • 03
    ROI you can trace to a workflow

    The clearest wins come from eliminating high-frequency manual tasks: order relay, inventory counts, timesheet collection. One hospitality client returned 20+ staff hours a week after we automated check-in and admin. We don't promise a fixed number for your operation. We measure the hours your team spends on each manual workflow in week 1, then scope the payoff against your real figures before you commit to a build.

  • 04
    Shipping production software since 2015

    Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. A track record across automation, SaaS, mobile, and enterprise platforms in hospitality, food-tech, fintech, logistics, and healthcare.

  • 05
    Compliance built in from the start

    GDPR and PCI-DSS requirements are scoped in week 1, not retrofitted before launch. We have shipped GDPR-compliant products for European markets and PCI-DSS-aware payment integrations for hospitality clients.

Pitfalls we plan around

Most restaurant automation projects fail on the same few things. We scope for them in week 1 instead of discovering them in production.

POS with no real API
Some POS systems expose no webhook or API worth building on. We check yours before quoting. If the only path is scraping exports or receipt formats, we tell you that up front rather than promising a clean integration that does not exist.
Recipe data that drifts
Inventory automation is only as good as the recipe mapping behind it. Menus change, yields get re-portioned, and stale recipes quietly poison the food-cost numbers. We build an owner-editable recipe layer and a reconciliation step, not a one-time import.
Staff who bypass the system
Automation that adds taps during a rush gets abandoned. If a schedule or KDS flow is slower than the shout across the pass, the team routes around it. We test flows against real service pressure before launch, not in a quiet office.
Multi-site data bleed
Group reporting and site-level isolation pull in opposite directions. Get it wrong and one location sees another's numbers, or the group dashboard double-counts. The data model has to separate site and group from day one, which is why multi-site scopes run longer.
Delivery-channel lock-in
Deliveroo, Uber Eats, and Just Eat change their integration terms and rate limits without much notice. We isolate each channel behind its own adapter so a change on their side is a contained fix, not a platform-wide outage.

What's the most expensive manual process in your operation right now?

Request a 30-minute call. We'll identify the three workflows most worth automating and what each one costs you today.

What clients say

What our clients say

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Grady Lakshmono
Grady Lakshmono
Indonesia flagIndonesia
Co-Founder, Gula (acquired by Runchise)

RaftLabs elevated my ideas and brought them to life when everything seemed impossible.

01 / 02

Restaurant software by capability

Stay on topic

More on restaurants & FoodTech

Frequently asked questions

More than most operators expect. The clearest wins are in areas where manual work is repetitive and the cost of an error is high. Order management is the most common starting point, routing orders from POS, online channels, and phone into a single confirmed queue, then pushing confirmed tickets directly to kitchen display systems without verbal relay. Inventory is the next layer: tracking consumption in real time against par levels, flagging low stock before a service, and triggering purchase orders to suppliers automatically when thresholds are hit. Staff scheduling can be generated based on historical cover counts and booking data, then published to staff phones for confirmation. Payroll can pull approved hours directly into your accounting system. Promotions, loyalty points, and review request messages can be triggered automatically at the point of payment. None of this requires replacing your POS or your supplier relationships, it connects what you already have.

We start small and expand. A first workflow, a single automation like supplier reordering or shift schedule publishing, ships as a validated v1 in 4-6 weeks from around $15K-$25K. That is the entry point most operators take to prove the approach on one process before committing to more. A full single-site build that touches order management, inventory, scheduling, and payroll runs 10-12 weeks at $30K-$45K. Multi-site projects add site-level data isolation and group reporting and run 12-16 weeks, scoped after the first diagnostic call. Cost is driven by scope: our lean delivery pod, one senior engineer plus part-time PM and QA, runs $12K-$15K per month. We don't quote blind, we look at your current tools and workflows before any number goes on paper.

No. The point of the automation layer is to connect the tools you already have, POS, supplier portals, scheduling software, payroll, loyalty programs, rather than replace them. Most restaurant operators have 5-8 systems that don't talk to each other. The manual work in the gap between those systems is exactly what we automate. If your POS has an API or a webhook, we can read from it. If your supplier accepts EDI orders, structured emails, or has a portal, we can write to it. If your accounting software has an import format, we can generate the file. We start by mapping your current tool stack before scoping a single line of automation. If something in your stack genuinely blocks the automation and a replacement would save money, we tell you that directly. We don't build for the sake of building.

Yes, and multi-site is often where the ROI is clearest. When you're running 3, 5, or 10 locations, the manual overhead, compiling sales reports, chasing inventory counts, reconciling staff timesheets, multiplies by the number of sites. Automation consolidates all of that into a single view. You get one dashboard showing inventory levels, scheduled staff, and daily sales across every location, updated automatically. Supplier orders go out from one system, not from each site manager's email. Payroll pulls from confirmed shifts, not from manually filled timesheets. We've built multi-site automation for hospitality groups before. The architecture is different from a single-site build, data models need to account for site-level isolation and group-level reporting, but the delivery timeline isn't dramatically longer. Most multi-site projects run 12-16 weeks depending on the number of integrations.

We have integration experience with Square, Toast, Lightspeed, Clover, Oracle MICROS, and Tevalis. If your POS has a REST API or webhook support, we can build to it. For POS systems without a published API, we use structured data extraction from exports or receipt formats. We map your POS to the automation layer in week 1 before any development begins.

Yes. An NDA is standard for every project before we review any internal data, workflows, or system access. We work with hospitality groups, franchise operators, and food-tech businesses who require confidentiality around their operational and commercial data. The NDA is signed before the discovery call if the client prefers.

We have shipped automation for quick-service restaurants, full-service dining groups, cafes, franchise operators, and multi-site hospitality businesses. The automation patterns, order management, inventory, scheduling, payroll, are consistent across formats. What changes is the integration set and the scale of the data model. A 2-location cafe group and a 15-site QSR chain both get a fixed-price scope, but the architecture differs.

Yes. Recipe-level COGS tracking deducts ingredients from stock at the configured yield percentage whenever a dish sells, producing a theoretical food cost per service period based on items sold. Actual food cost is recorded via stock counts, waste logs, and purchase receipts. The gap between theoretical and actual, the variance, surfaces where portioning errors, spoilage, or unrecorded waste are occurring. This feeds a profitability view at the menu-item level (revenue, food cost %, contribution margin) and the group-level prime cost metric (food cost % + labour cost % of revenue), the single number most operators care about most on the P&L.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope Restaurant Operations Automation in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.