Restaurant App Development Company

Restaurant app development company

Restaurant apps fail for two reasons: they're built by agencies that don't understand the F&B operational flow, or they're generic QR-code-to-menu wrappers that customers open once and delete.
We build restaurant apps built around the full guest journey - ordering, payment, loyalty, table management, and kitchen coordination - designed for the throughput and speed that restaurant operations actually demand.

  • Mobile ordering and payment that integrates with your POS - Square, Toast, Lightspeed, Tevalis, and custom systems

  • Loyalty mechanics built in from day one - visit tracking, digital stamps, tier rewards, and push re-engagement

  • Kitchen display system integration so orders flow from app to kitchen without a tablet army at the pass

  • Works for single-venue independents and multi-venue restaurant groups from one codebase

  • Fixed price agreed before development starts, with a validated v1 live in 10-14 weeks, then grown from there

Bring the problem, the current workflow, or the existing code. We reply with a practical next step within one business day.

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The brief

Start with what is not working.

Good software decisions begin with the constraint, not a list of features or a preferred technology.

01

Third-party delivery apps taking 25-30% commission on every order your customers place on their platform?

02

Loyalty program that's a paper punch card and a box of stamps at the front counter?

03

Customer app that was built three years ago, crashes on iOS 17, and your team is afraid to touch it?

04

No direct ordering channel so your entire digital revenue flows through Deliveroo and Uber Eats?

Plain answer

RaftLabs builds custom restaurant apps for independent venues and restaurant groups in the US, UK, Ireland, and Australia. Mobile ordering and payment with POS integration (Square, Toast, Lightspeed, Tevalis), built-in loyalty, and kitchen display connectivity. Delivery proof includes Gula (zero order errors, 50+ restaurants onboarded in month one) and Grubly (over $10K processed and $5K saved on third-party commissions in 15 days). Fixed price; a validated v1 ships in 10-14 weeks.

What to remember

  • A validated v1 launches in 10-14 weeks at a fixed price agreed before development starts, then grows from there
  • Mobile ordering integrates directly with Square, Toast, Lightspeed, Tevalis, and custom POS systems
  • Loyalty mechanics including visit-based stamps, spend-based points, tier rewards, and push re-engagement are built in from day one
  • Kitchen display system integration routes orders from the app to the kitchen without manual re-entry
  • Gula, our own centralised food-ordering platform, launched with zero order errors and 50+ restaurants onboarded in the first month
  • Grubly, a food-ordering platform we built, processed over $10K and saved $5K in third-party commissions within 15 days

Restaurant app development, by the numbers

to launch a validated v1, then iterate
10-14 wks
rated by clients on Clutch
4.9/5
order errors on Gula since launch
0%
processed in Grubly's first 15 days
$10K+

Restaurant app services

What we build

  • 01

    Mobile ordering and payment

    iOS and Android ordering apps with real-time menu management, modifier handling (size, extras, dietary flags), and payment via Stripe, Apple Pay, and Google Pay. Orders flow directly to the POS and kitchen display without a manual re-entry step. The menu updates in the app the moment you update it in your POS - no admin panel to maintain separately.

  • 02

    Loyalty and rewards

    Built-in loyalty with visit-based stamps, spend-based points, tier rewards, and push notification re-engagement. Digital stamp cards that replace paper punch cards. POS-integrated earn so loyalty credits at the till without the guest scanning a QR code. The reward economics are designed around your actual margins, not a generic template.

  • 03

    Table reservations and waitlist

    Real-time table booking with automated confirmation and reminder SMS or push. Walk-in waitlist management with text notification when a table is ready. Integration with OpenTable, Resy, and SevenRooms for restaurants that want consolidated reservation management. Self-service cancellation and modification so a guest who reschedules never has to phone the floor team.

  • 04

    Kitchen display system integration

    Orders from the mobile app flow to your KDS alongside till orders - no separate tablet army at the pass. Order status updates (preparing, ready, collected) are reflected in the customer app in real time. For venues with multiple kitchen stations, we route items to the correct display by course or category.

  • 05

    Pre-ordering and click-and-collect

    Order-ahead for lunch queues, collect-at-counter for coffee shops, and scheduled pick-up slots for peak trading periods. The order is in the queue before the customer arrives. Payment taken at order time. The kitchen sequence adjusts for the pick-up time so food is ready when the customer arrives, not sitting under a heat lamp.

  • 06

    Multi-venue restaurant group apps

    One loyalty account that earns across all venues. Group-level analytics for management alongside venue-level dashboards for operators. Earn rules configurable per venue or group-wide. A consistent brand experience across 5 venues or 50. One codebase, one deployment, one admin panel.

  • 07

    Analytics and reporting

    Order volume by hour, day-part, and venue. Top-selling items and modifier combinations. Average basket size by customer segment. Loyalty member cohort analysis - which reward threshold drives the most return visits. Revenue per cover for table service venues. Exportable reports and API access for your finance and operations teams.

According to NCR Voyix's 2025 Customer Experience Report, 58% of diners prefer to order delivery straight from a restaurant's own app or website, and 36% name earning loyalty points as a reason to order direct. Third-party marketplaces cannot offer that loyalty earn, saved preferences, or direct re-engagement. That is the structural advantage a first-party app holds, and the reason a direct channel keeps the margin the aggregators take.

Your own branded app vs a third-party marketplace

Your own branded appDeliveroo / Uber Eats
Commission per order0% to the platform (you pay processing only)25-30% of every order value
Customer dataYou own the customer, order history, and contact permissionThe platform owns the customer; you get an anonymised order
Loyalty earnPoints and rewards earn at the till, POS-triggeredNo first-party loyalty; the platform's loyalty, not yours
Re-engagementPush notifications and direct messaging between visitsYou cannot contact the customer directly
Menu and pricing controlSet your own prices and modifiers; no platform markupPlatform pricing rules and menu formatting apply
Time to move behaviour3-6 months of retention work after launchImmediate reach, but rented, not owned

The process

From scope to live orders

  1. Week 1
    01

    Scope and POS assessment

    We map your operational flow - order types, kitchen routing, loyalty mechanics, venue structure - and assess the POS integration approach. You leave with a written scope document, integration plan, and a fixed-price quote before we write a line of code.

  2. Weeks 2-3
    02

    Design sprint

    Every screen wireframed in Figma, including error states, empty states, and edge cases. The ordering flow, loyalty view, and admin dashboard reviewed with your operations team before engineering starts. Changes at this stage cost nothing.

  3. Weeks 4-12
    03

    Build and integrate

    Bi-weekly sprint delivery. A working test build is available from sprint one. POS integration tested against a staging environment. Loyalty earn validated end-to-end - order placed, POS triggered, loyalty balance updated, push notification confirmed.

  4. Weeks 12-14
    04

    QA, submission, and launch

    Tested on real devices across iOS and Android. App Store and Google Play submission managed, including metadata, screenshots, and app privacy descriptions. We budget for one Apple review cycle. Full source code and admin credentials handed over at launch.

What clients say

What clients say

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Grady Lakshmono
Grady Lakshmono
Indonesia flagIndonesia
CoFounder, Gula (acquired by Runchise)
RaftLabs elevated my ideas and brought them to life when everything seemed impossible.

Why us

Why restaurant operators choose RaftLabs

  • 01
    POS integration is not an afterthought

    We assess your POS system in week one and integrate at the API level - orders flow from app to till and kitchen without a manual step. We've integrated with Square, Toast, Lightspeed, Tevalis, and Clover. No generic webhook workaround.

  • 02
    Loyalty built in, not bolted on

    The loyalty mechanics are designed with the app from day one. Earn triggers from the POS. Points balances visible in the app. Push re-engagement configured before launch. Third-party loyalty plugins create fragile integrations and data silos - we build it as a first-party feature.

  • 03
    Fixed price before development starts

    Scope and cost locked in writing before we write a line of code. A scope change is a change request: priced and agreed before work begins. No "that was out of scope" conversations after launch.

  • 04
    8 weeks of post-launch support included

    Bug fixes, OS compatibility updates, and POS integration monitoring after launch - included in the project price. On-call availability for critical issues in the first 30 days when edge cases in the ordering flow most commonly surface.

Pitfalls we plan around

A restaurant app is easy to get 80% right and painful in the last 20%. These are the failure modes that surface in F&B builds, and how we design around each one before launch.

POS sync at peak
During a rush, a naive integration double-fires or drops tickets. We queue and idempotently reconcile orders against the POS so a slow till never produces a duplicate or a lost order.
Modifier and dietary mapping
Order types, modifiers, tax rates, and allergen flags must map exactly to what the kitchen sees. We test the full map against a staging POS before any live order goes through.
Intermittent venue connectivity
Basements and busy floors lose signal. We design ordering to hold and retry rather than fail, so a dropped connection does not lose the order or double-charge the guest.
Loyalty economics
A generous reward can quietly erode margin. We model the earn-and-redeem cost against your actual food cost so a free item on the fifth visit is a decision, not an accident.
Adoption is not automatic
Direct order volume moves over 3-6 months, not on launch day. We build reorder, saved preferences, and push re-engagement from day one rather than assuming the app sells itself.
App Store review timing
Privacy descriptions, payment disclosures, and metadata delay launches when handled late. We budget a full Apple review cycle and prepare store assets before submission.

Useful next steps

More on restaurants & FoodTech

Restaurant Loyalty Program Development

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Restaurant app questions

Start with the smallest useful slice, then grow. A first module - mobile ordering, payment, and one POS integration for iOS and Android - starts around $25,000-$45,000. A fuller platform with loyalty, table management, and kitchen display integration grows to $60,000-$100,000. A multi-venue group platform with group-wide loyalty, an analytics dashboard, and CRM integration reaches $100,000-$150,000 over time. The fixed total for each phase is agreed before development starts. To get a number for your specific project, request a 30-min call. These ranges widen with the number of POS integrations, the complexity of the loyalty mechanics, and whether the app needs to support offline ordering during intermittent connectivity at the venue.

A validated v1 launches in 10-14 weeks, then iterates from real usage. A focused ordering and loyalty v1 for a single venue typically ships in 10-12 weeks. A multi-venue app with full POS and KDS integration takes 12-16 weeks. We give you a fixed timeline when we scope the project in week one. Week one is a discovery session covering your operational flow, POS setup, venue structure, and loyalty goals. You receive a written scope document and a fixed cost before any development starts. The timeline includes App Store and Google Play submission and a buffer for one full Apple review cycle, typically 1-7 days.

Square, Toast, Lightspeed, Tevalis, and Clover via their respective APIs and webhooks. For custom or legacy POS systems, we build the integration - we've done it for enough proprietary systems that it's routine. POS integration means orders placed in the app flow directly to the kitchen and the till without a manual re-entry step. The integration is assessed in discovery week so you know the exact method before development starts. We test the integration against a staging POS environment to confirm that order types, modifiers, tax rates, and refund flows all map correctly before any live orders go through the system.

Loyalty is built into the app as a first-party feature, not a third-party widget. Visit-based earn (every visit earns progress toward a reward), spend-based earn (points per dollar spent), and event-based earn (double points on Tuesdays, birthday reward). Digital stamp cards replace paper punch cards - the member's progress is in the app, not in their pocket. Push notifications re-engage lapsed members. The earn trigger connects directly to your POS so loyalty credits happen at the till, not via a receipt upload. We design the reward economics around your margins - a free coffee on the fifth visit has a different cost structure than a free main course.

Yes. A multi-venue restaurant app has one member account that earns and redeems across all locations, with each venue seeing its own order and sales data in the admin dashboard. Earn rules can differ per venue or be group-wide. Redemptions can be venue-specific (a free item only available at the venue where points were earned) or group-wide (spend points at any venue). The admin tooling gives group management a consolidated view and individual venues their own operational dashboard. Adding a new venue to the platform is a configuration change, not a redevelopment, so the platform scales with the group without increasing the technical overhead.

Yes, and many restaurants ask us to. A direct ordering app lets you capture the order and the customer relationship without paying 25-30% commission to a third-party platform. The app needs to be genuinely better than the third-party alternatives to shift behaviour: faster reorder, loyalty earn that the platforms don't offer, and direct communication with customers between visits. We build the ordering experience, payment, loyalty, and push notification infrastructure that makes your direct app the rational choice for a customer who already knows your restaurant. The shift from third-party to direct takes time: typically 3-6 months after launch before direct order volume moves meaningfully, so we design retention features from day one rather than assuming the app sells itself.

Yes. Table reservation with real-time availability, waitlist management, and automated confirmation and reminder messaging. Integration with third-party reservation systems (OpenTable, Resy, SevenRooms) where the restaurant wants to consolidate reservations in an existing platform, or a built-in reservation engine for restaurants that want to own the booking relationship. Walk-in queue management and digital waiting list (text notification when a table is ready) for venues with high walk-in traffic. The reservation system connects to the loyalty platform so points earn on dining bookings as well as at-the-till orders, and the guest's booking history is visible to the floor team before service begins.

Work with us

Ready to scope your restaurant app?

30 minutes. You leave with a clear cost, timeline, and POS integration plan. No commitment.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.