Voice AI for Hospitality | CallEva
A hospitality business that handles bookings, FAQs, and operational queries by phone is paying a human to answer the same 10 questions 200 times a day. Most of those calls resolve in under 90 seconds. None of them require a person.
RaftLabs built CallEva — a voice AI platform purpose-built for hospitality. 60–95% lower inbound call costs in the first month. Bookings confirmed in the same call. Operating 24/7 without staffing cost.
Answers booking queries, FAQs, and operational questions 24/7 — no missed calls outside business hours
Confirms standard bookings within the call, real-time availability checked from your booking system
Outbound campaigns — automated payment reminders, appointment confirmations, and seasonal promotions
Sub-300ms response time — conversations that don't sound like you're waiting for a server
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Front desk staff spending 40% of their shift answering calls that ask what time you open and whether you take walk-ins?
Calls after 6pm going to voicemail while your competitors confirm bookings in real time?
In short
RaftLabs builds Voice AI for hospitality businesses — restaurants, hotels, spas, and venues. Our CallEva platform handles inbound booking queries, FAQs, and operational calls with sub-300ms response time, confirms standard bookings within the call via real-time availability checks, and runs outbound campaigns for payment reminders and appointment confirmations. Hospitality clients see 60–95% lower inbound call costs in the first month. Calls resolve in under 90 seconds. The platform operates 24/7 without staffing cost. A focused single-use-case build typically costs $30,000 to $60,000 and takes 8 to 12 weeks.
Trusted by
Most hospitality inbound calls fall into three categories: "Do you have availability on Saturday?", "What time do you open?", and "Can I change my booking?" These don't require a person. They require accurate information delivered quickly, 24 hours a day, with the ability to actually confirm the booking rather than taking a message.
CallEva handles all three. The front desk handles the calls that actually need them.
Capabilities
Answers every call — no missed calls, no voicemail for after-hours enquiries. Booking availability queries answered in real time from your booking system. FAQs handled from a knowledge base built on your actual documentation (menus, pricing, policies, directions). Operational queries — cancellations, modifications, gift vouchers, accessibility needs — handled with the same accuracy as a trained staff member who's read every policy document. Calls that need a human transferred with full context so the team picks up mid-conversation, not from scratch.
Standard bookings confirmed within the call — availability checked against your booking system in real time, details collected, confirmation sent by text or email before the call ends. No "I'll get someone to call you back." For bookings that require review (large parties, special event requests, deposit requirements), the agent collects all details and gives a specific callback window rather than a vague "we'll be in touch." The 24/7 confirmation capability means after-hours calls convert rather than going to voicemail.
Automated outbound calls for payment reminders (deposit collection, outstanding balances), appointment confirmations the day before (reducing no-shows by 30–40% in typical hospitality deployments), seasonal promotions to your existing customer database, and post-visit follow-up. Outbound calls are scheduled to comply with time-of-day restrictions and Do Not Call registry rules. Call scripts are approval-gated — you review and approve the outbound script before any calls are placed. All outbound activity logged with call outcome and transcript.
Voice cloned to your brand identity using ElevenLabs from a source audio recording — so the agent sounds like your venue, not a generic TTS voice. Personality design matched to your service style: formal for fine dining, warm and casual for neighbourhood bistros, efficient for high-volume venues. Fallback language scripted for edge cases — the agent handles unusual queries gracefully rather than failing obviously. AI disclosure built in where legally required.
Native integrations with Resy, OpenTable, SevenRooms, ResDiary, Mews, Opera, Cloudbeds, Mindbody, and Fresha. Real-time availability reads and booking writes happen within the call — no sync delay, no manual step. Custom integrations built for bespoke property management systems or in-house booking tools via REST API. CRM integration (Salesforce, HubSpot) for post-call record updates — call transcript, intent summary, and outcome written to the contact record automatically.
Real-time dashboard showing call volume, intent distribution (what callers are asking about), resolution rate (calls resolved without transfer), escalation rate and reasons, and booking conversion rate by hour and day. Weekly summary reports showing performance trends. Failure pattern analysis identifying which query types the agent handles poorly — fed back into capability improvement. The analytics replace the "how was the phone today?" question with actual data on what your callers needed and whether they got it.
Tell us your call volume, your most common query types, and your booking system. We'll scope the build and give you a fixed cost.
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Inbound: booking enquiries (availability, pricing, group bookings), FAQs (opening hours, location, parking, accessibility, menu queries), appointment confirmations, operational queries (cancellation policy, dress code, gift vouchers), and call routing to the right department when the query needs a human. Outbound: automated payment reminders for deposits or outstanding balances, appointment confirmation calls the day before, seasonal promotion announcements, post-visit follow-up surveys, and re-engagement calls to lapsed customers. The agent handles standard queries autonomously and escalates to a human with full call context for anything outside its scope — so staff deal with genuine complexity rather than routine enquiries.
It confirms standard bookings within the call. The agent checks real-time availability from your booking system (we integrate with the major platforms — see below), confirms the date, time, and party size, collects the guest's name and contact details, and sends a confirmation text or email before the call ends. For bookings that require manual review (large groups, special requests, deposit requirements), it collects the details and tells the caller when to expect a call back from the team — rather than just taking a message. The live confirmation capability is what produces the 24/7 booking uplift: calls that previously went to voicemail outside business hours now convert.
We integrate with Resy, OpenTable, SevenRooms, ResDiary, and Eat App for restaurant reservations. For hotels and accommodation: Mews, Opera, Cloudbeds, and Lightspeed Hospitality. For spas and wellness venues: Mindbody, Fresha, and Treatwell. For generic appointment-based businesses: Calendly, Acuity, and custom booking systems via REST API. If your booking system isn't listed, we build the integration — we've done it for enough bespoke property management systems that it's routine.
Sub-300ms response latency is the technical answer. The human answer is that we spent a significant portion of the CallEva build on voice personality design and prompt engineering — because early prototypes with generic TTS had high drop-off rates from callers who felt like they were talking to a bot. The current build uses ElevenLabs voice synthesis with a custom voice cloned to the client's brand identity, natural-language intent classification (not menu-tree navigation), and conversation flow design that handles interruptions, corrections, and topic changes the way a person would. Most callers don't ask if they're speaking to AI unless they specifically try to find out.
The agent transfers to a human with the full call transcript and a summary of what the caller was trying to do — so the team member picks up in context rather than starting from scratch. Confidence scoring determines when to escalate: if the agent's classification of the caller's intent falls below a threshold, it proactively offers to transfer rather than attempting an answer it's not confident in. Every escalation is logged with the reason so we can identify recurring failure patterns and expand the agent's capability for those query types over time.
A focused single-use-case build (inbound call handling for one venue type, one booking system integration) typically runs $30,000--$50,000 and takes 8--12 weeks. A full platform with inbound handling, outbound campaign capability, multiple venue integrations, and a live analytics dashboard typically runs $60,000--$100,000. Ongoing per-call infrastructure costs (Twilio, ElevenLabs, OpenAI) run approximately $0.05--$0.15 per call at volume — a fraction of what the equivalent call costs with a staff member. We build on infrastructure you own, not a SaaS subscription.
Work with us
We scope Voice AI for Hospitality in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.