Custom Hotel Guest Apps | Mobile & Web PMS Integration

Hotel Guest Experience App
Development with PMS Integration

RaftLabs builds hotel guest experience apps, both mobile and web, integrated directly with your PMS. Features include contactless check-in, mobile room keys, in-app upselling, and loyalty rewards. Our implementations increase ancillary revenue by 35%, cut front desk workload by 50%, and boost guest satisfaction scores by 40%. We are an official RMS Cloud certified integration partner, and also build on Cloudbeds, Mews, Opera, Protel, and Apaleo. Delivered in 8 to 16 weeks at a fixed cost with full IP ownership.

See our work

  • Cut front desk workload by 50% through automated self-service.

  • Increase ancillary revenue by 35% through strategic in-app upselling.

  • Boost guest satisfaction scores by 40% with personalized experiences.

  • Reduce check-in times by up to 60% with contactless mobile solutions.

Recent outcomes

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4.9 / 5 on ClutchSee all work

Recognition

Sound familiar?

  • Service requests getting lost between WhatsApp, the front desk notepad, and verbal handoffs, and guests following up twice before anything gets done?

  • F&B and upsell revenue flat because guests only hear about offers at check-in and forget within an hour, with no in-stay channel to resurface them?

RMS Cloud
OFFICIALIntegration Partner

We're an RMS Cloud certified integration partner. We also build on Cloudbeds, Mews, Opera, Protel, and Apaleo. If your PMS is something else, ask — we've integrated with more than a dozen platforms.

Vodafone
Aldi
Nike
Microsoft
Heineken
Cisco
Calorgas
Energia Rewards
GE
Bank of America
T-Mobile
Valero
Techstars
East Ventures

The Business Impact of Hotel Experience Guest Apps

Faster check-in and check-out with contactless mobile solutions
60%
Reduction in front desk calls with in-app service requests
50%
Increase in ancillary revenue through digital upselling
35%

Why it matters

Why Hotels Need Custom Guest Apps?

Enhanced Guest Experience

Modern travelers expect consistent digital experiences. A hotel guest app creates personalized touchpoints from pre-arrival through post-stay, driving positive reviews and repeat bookings.

Key advantages:

  • Personalized recommendations based on guest preferences

  • 24/7 access to hotel services without calling the front desk

  • Reduced friction at every interaction point

  • Consistent service quality across all touchpoints

Operational Efficiency

Automate repetitive tasks and free your staff to focus on high-value guest interactions. Real-time PMS integration eliminates manual data entry and reduces errors.

Operational benefits:

  • 50% reduction in front desk workload

  • Automated room assignments and check-in processes

  • Real-time service request routing to appropriate departments

  • Elimination of communication gaps between staff and guests

Revenue Growth

Turn your hotel guest app into a revenue generator with strategic upselling and direct booking capabilities.

Revenue opportunities:

  • 35% average increase in ancillary revenue

  • Early check-in and late checkout premiums

  • Room upgrade conversions during pre-arrival

  • In-app dining, spa, and activity bookings

  • Reduced OTA commission costs through direct bookings

Competitive Differentiation

Stand out in a crowded market with technology that showcases your commitment to innovation and guest satisfaction.

Competitive advantages:

  • Appeal to tech-savvy millennial and Gen Z travelers

  • Premium brand positioning

  • Enhanced guest loyalty and repeat booking rates

  • Reduced dependency on OTA channels

Services

Our Hotel Guest App Development Services

Custom Mobile Guest Apps

We build custom mobile applications for Native iOS and Android alongside responsive web apps, all fully branded to match your hotel's identity and integrated with your PMS for real-time synchronization.

Core features:

  • Branded experiences for iOS, Android, and web

  • Seamless PMS integration (Opera, Protel, Mews, RMS Cloud, Cloudbeds)

  • Offline functionality for areas with limited connectivity

  • Multi-language support for international guests

  • Accessibility features for inclusive experiences

Property Management System Integration

Deep, real-time integration with leading PMS platforms that powers every feature of your hotel guest app with accurate, up-to-date information. As an official RMS Cloud certified partner, we handle RMS Cloud integration natively. We also build on Cloudbeds, Mews, Opera, Protel, and Apaleo.

Integration capabilities:

  • Real-time booking and reservation sync

  • Guest profile and preference management

  • Room inventory and availability updates

  • Payment processing and billing integration

  • Automated check-in/check-out workflows

  • Support for Opera, Protel, Mews, RMS Cloud, and more

Contactless Check-In & Mobile Keys

Eliminate lobby congestion with complete digital arrival experiences. Guests check in remotely and access their rooms using their smartphones.

Key features:

  • Pre-arrival digital check-in (up to 24 hours before)

  • Mobile key integration with smart lock systems

  • Digital document signing and ID verification

  • Automated payment processing

  • Express checkout without front desk interaction

In-App Upselling & Revenue Management

Turn your hotel guest app into a powerful revenue channel with personalized offers and reliable booking of ancillary services.

Revenue features:

  • Room upgrade promotions with real-time availability

  • Early check-in and late checkout upsells

  • Spa, dining, and activity bookings

  • Local experience packages

  • Dynamic pricing based on demand

Guest Communication & Concierge

24/7 digital concierge services accessible from any device, changing how guests interact with your hotel staff.

Communication features:

  • Two-way messaging with hotel staff

  • Real-time service request tracking

  • Push notifications for important updates

  • Automated responses for common inquiries

  • Multilingual support

Loyalty Program Integration

Connect your hotel guest app with loyalty programs to deliver personalized perks, track points, and encourage repeat bookings. We also provide custom loyalty app development services to build loyalty platform as per needs.

Loyalty features:

  • Points balance and transaction history

  • Tier status and exclusive benefits

  • App-only special offers

  • Birthday and anniversary recognition

  • Referral program management

Analytics & Reporting

Custom dashboards that consolidate data from your PMS and hotel guest app, providing actionable insights for smarter decision-making.

Analytics capabilities:

  • Guest behavior and preference tracking

  • Booking patterns and revenue analysis

  • Feature adoption and engagement metrics

  • Service request response times

  • ROI tracking for upsells and promotions

AI-Powered Personalization & Automation

Embed Artificial intelligence across the guest journey to deliver hyper-personalized experiences, reduce staff workload, and increase revenue without compromising the human touch.

AI capabilities:

  • Personalized room, dining, and experience recommendations

  • AI chat assistant for instant guest support

  • Context-aware upsell and upgrade suggestions

  • Predictive service needs and requests

  • Sentiment analysis from messages and feedback

Digital Guest Feedback & Reputation Management

Capture in-the-moment feedback and protect your online reputation by resolving issues before guests check out.

Features:

  • In-app ratings and surveys during stay

  • Real-time alerts for negative feedback

  • Post-stay review prompts

  • NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) tracking

  • Feedback analytics by room, staff, or service

Hotel Guest App Key Features

Pre-Arrival Experience

Digital Check-In: Complete registration, upload ID documents, and add payment methods before arrival. Guests save time and you collect necessary information in advance.

Reservation Management: View, modify, or cancel reservations directly in the app. Receive booking confirmations and pre-arrival communications in one convenient location.

Personalized Pre-Arrival Offers: Showcase room upgrades, early check-in options, and special packages before guests arrive, maximizing ancillary revenue opportunities.

Arrival Preferences & Requests: Allow guests to share arrival time, bedding preferences, special requests, and accessibility needs in advance. This helps hotel teams prepare better, reduce front-desk friction, and deliver a more personalized first impression.

Pre-Arrival Experience

During Stay Experience

Mobile Key Access: Replace plastic key cards with smartphone-based entry using Bluetooth or NFC technology integrated with smart lock systems.

Room Controls: Adjust temperature, lighting, curtains, and entertainment systems from guest devices, creating personalized comfort environments.

Service Requests: One-tap requests for housekeeping, maintenance, extra amenities, or concierge services with real-time tracking.

In-Room Dining & Restaurant Reservations: Browse menus, place food orders, and book restaurant tables without calling the front desk.

During Stay Experience

Guest Communication Hub

Two-Way Messaging: Direct communication between guests and staff for quick questions, special requests, or service issues.

Automated Messages: Pre-programmed messages for welcome notes, check-in reminders, activity suggestions, and checkout instructions.

Multilingual Support: Communicate with international guests in their preferred language, removing language barriers.

AI Chatbot Support: Instant, 24/7 responses to common guest queries with direct escalation to staff when needed.

Guest Communication Hub

Post-Stay Experience

Express Checkout: Review and approve charges, receive digital receipts, and skip the front desk for an instant departure.

Feedback Collection: Gather real-time satisfaction data while experiences are fresh, enabling service recovery and improvement identification.

Stay History & Preferences: Store guest preferences for future visits, personalizing the experience for returning guests.

Loyalty Program Management: Show points earned, display tier benefits, and promote exclusive member offers to encourage repeat bookings.

Post-Stay Experience

Why us

Why Choose Us for Your Hotel Guest App Development

We combine deep PMS integration knowledge with operational hospitality experience. Here's what that means for your project:

PMS Integration Expert

We are an official integration partner with RMS Cloud, with strong hands-on experience integrating hotel systems through PMS APIs, data models, and secure data synchronization to support reliable, real-time guest app experiences.

Transparent & Value-Driven Pricing

Clear, upfront pricing with no hidden fees. Choose between fixed-price projects or monthly retainers that fit your budget.

Direct, Dedicated Communication

Always available on your preferred channel (Slack/Teams). Fast, honest updates and 1-on-1 access to your dedicated project manager throughout your project.

Proven Hospitality Experience

Starting with serviced apartments, we’ve built PMS-integrated guest apps that reflect a strong grasp of hospitality KPIs such as RevPAR, ADR, booking windows, and guest lifecycle workflows.

Flexible Partnership Models

We adapt to your hotel's specific needs, from quick-launch single-property apps to long-term, multi-property partnerships.

End-to-End Support

Complete product support from PMS integration and infrastructure management to bug fixes and ongoing feature development.

Process

Our Hotel Guest App Development Process

Our Hotel Guest App Development Process

Discovery & Planning

We begin by understanding your hotel, brand, guests, and operational workflows through stakeholder interviews and guest journey mapping.

Deliverables:

  • Guest persona documentation

  • Detailed guest journey maps

  • Feature prioritization matrix

  • Technical requirements document

  • Project roadmap with milestones

Design & Prototyping

Our design team creates wireframes and interactive prototypes, testing with real users to ensure intuitive navigation.

Deliverables:

  • User flow diagrams

  • Low-fidelity wireframes

  • High-fidelity mockups

  • Interactive prototype

  • Design system and style guide

Development & PMS Integration

We build your Minimum Viable Product with core features and deep PMS integration, using agile methodology for continuous feedback.

Deliverables:

  • Functional iOS and Android apps

  • Backend API and admin dashboard

  • Complete PMS integration

  • Payment processing setup

  • Internal testing reports

Testing & Quality Assurance

Rigorous testing across devices, operating systems, and real-world scenarios ensures a smooth launch.

Deliverables:

  • Integrated production environment

  • Comprehensive test reports and bug fixes

  • Performance optimization

  • Security audit results

Deployment & Launch Support

Seamless rollout with all technical aspects handled, plus training for your team.

Deliverables:

  • Live application deployment

  • Knowledge transfer documentation and sessions

  • Guest onboarding materials

  • Launch monitoring

Optimization & Growth

Continuous monitoring, feedback gathering, and feature improvements keep your hotel guest app fresh and engaging.

Ongoing services:

  • Performance monitoring and analytics

  • Bug fixes and security updates

  • Feature enhancements based on feedback

Pricing for Guest App Development

Basic Integration

Connect a single third-party system (channel manager, payment gateway, or CRM) to support your guest app through secure API synchronization.

  • Single integration point
  • Data mapping and sync setup
  • Testing in RMS Cloud sandbox
  • Timeline: 2-4 weeks
USD 5,000 - 10,000

Guest Experience App

Build a custom iOS, Android, or web-based guest experience app with essential features and reliable system integration.

  • Mobile check-in
  • Digital room key (Bluetooth locks)
  • Service requests
  • Upsell/add-ons
  • Real-time booking sync
  • Custom design
  • Timeline: 8-12 weeks
USD 10,000 - 30,000

Full-Stack Solution

A complete, scalable guest experience platform with advanced integrations, automation, and long-term support.

  • Everything in Guest App
  • Channel manager integration
  • Loyalty program
  • Custom reporting dashboard
  • Payment processing (RMS Pay, Stripe, Square)
  • Multi-property support (optional)
  • Timeline: 12-16+ weeks
Contact Us

Hospitality Software Solutions We’ve Delivered

Building Online Booking Software and Keyless Technology for Serviced Apartments

Read case study
See all projects

Recognition

Awards & Recognition

Clutch logoChampion
4.9

Top Sanity Development Company on Clutch

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GoodFirms logo
5.0

Best Company To Work With by GoodFirms

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Sortlist logo
5.0

Top-rated Agency on Sortlist

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FAQs

A basic hotel guest app with PMS integration typically takes 8-12 weeks. More complex solutions with advanced features may take 12-16+ weeks. We provide detailed timelines during the discovery phase.

Both! We build native iOS/Android mobile apps AND progressive web applications (PWAs) accessible through any browser (no download required). Guests can choose their preferred method without sacrificing functionality. The web version works reliably on smartphones, tablets, and desktop computers.

Yes! We integrate with smart lock providers (like OmniTec) to enable Bluetooth or NFC-based mobile keys synced with your PMS check-in status.

e design for inclusivity. Guests can access all features (except mobile key) through our web portal on any device, tablet, laptop, or even desktop computers in their room. Traditional front desk services remain available as a backup option.

Absolutely. We build white-label platforms where each property gets its own branded experience (mobile + web) while sharing the same PMS backend infrastructure. Perfect for hotel chains, resort groups, and multi-property operators.

Hotels typically see a 25 to 35% increase in ancillary revenue, 40 to 60% reduction in front desk labor costs, 20 to 30% increase in direct bookings, and 15 to 25% improvement in guest satisfaction scores. Most hotels reach positive ROI within 6 to 12 months.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope Hotel Guest App Development with PMS Integration in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.