RMS Cloud Integration | Certified Partner

RMS Cloud Integration Services

Your hotel's data lives in your PMS. RaftLabs is an RMS Cloud certified integration partner. We build guest-facing applications that connect directly to RMS Cloud, joining your booking engine, channel manager, payment gateway, and CRM into one platform. We also integrate with Cloudbeds, Mews, Opera, Protel, and Apaleo for properties on other systems.

  • Build custom hotel apps tailored to your property's operations.

  • Proven track record delivering PMS integrations across USA, Europe, and the Middle East.

Recent outcomes

Hospitality · Serviced Apartments (Dublin)

72+ weekly self check-ins

Built a booking platform and keyless access system integrated with RMS Cloud. 7x growth in self check-ins and 3x direct bookings within 3 months of launch.

Guest Experience App · Boutique Hotel

60% less front desk time

Replaced manual front desk key handovers with mobile check-in and smart lock integration. Front desk coordination time dropped by 60%.

Direct Booking Engine · Hospitality Brand

25% direct revenue increase

Built a branded direct booking engine on top of RMS Cloud, eliminating OTA redirects and capturing 25% more revenue through owned channels.

4.9
on Clutch
See our work

The problem

Sound familiar?

  • Front desk manually exporting reservations from RMS Cloud and re-entering them into a separate guest app, then reconciling both systems every time a cancellation or modification comes in?

  • Guest-facing app showing availability that is 30 minutes stale because the PMS sync runs on a scheduled job rather than a live webhook?

Short answer

RaftLabs is an RMS Cloud certified partner building hotel guest apps, booking engines, and PMS integrations for properties in the US, UK, Ireland, and Australia. Basic integrations from $8,000. Full guest apps from $30,000. Clients report 25% more direct revenue and 60% fewer front desk calls.

Key takeaways

  • RaftLabs is a certified RMS Cloud integration partner with delivered projects across the US, UK, Ireland, and the Middle East.
  • Basic PMS integrations start at $8,000 USD and take 2 to 4 weeks to complete.
  • Full guest apps with mobile check-in and keyless access range from $30,000 to $60,000 USD and take 8 to 12 weeks.
  • One property saw 7x growth in self check-ins and 3x direct bookings within 3 months of launch.
  • A boutique hotel integration reduced front desk coordination time by 60%.
  • A branded direct booking engine built on RMS Cloud delivered a 25% increase in direct revenue.

Trusted by

Vodafone logo
Aldi logo
Nike logo
Microsoft logo
Heineken logo
Cisco logo
Calorgas logo
Energia Rewards logo
GE logo
Bank of America logo
T-Mobile logo
Valero logo
Techstars logo
East Ventures logo
TuneClub logo

According to Skift Research's 2024 analysis, OTAs held a slight edge over hotel direct channels at $266 billion versus $262 billion in gross bookings, a gap that closes every year hotels invest in owned digital infrastructure. For properties running on RMS Cloud, a direct booking engine built on your PMS data is the clearest path to flipping that equation in your favor.

Why hospitality business needs RMS Cloud integration?

Increased operational efficiency when guest apps integrate directly with PMS
47%
Higher guest satisfaction with real-time booking and service request features
2.3x
Average increase in direct revenue after implementing branded booking platforms
25%

Capabilities

What we build with RMS Cloud integration

We partner with you to improve your operations and guest experience by building deep, real-time integrations with RMS Cloud

  • 01
    Mobile check-In & digital key

    Contactless check-in that syncs guest arrival status, triggers room assignments, and enables mobile key access. Guests get the immediate arrival experience they expect, and front desk staff are freed for high-value interactions instead of manual key handovers.

    Built with
    RMS Cloud · Mobile key access
  • 02
    Direct Booking Engine with RMS Integration

    A direct booking experience that sits on top of RMS Cloud, giving you full control over your brand identity and conversion flow. You eliminate third-party redirects and see a 25% rise in direct revenue, keeping high-converting traffic on your branded site.

    Built with
    RMS Cloud
  • 03
    Guest Upsell & Revenue Management

    Real-time room availability and pricing from RMS Cloud power personalized upgrade and package offers delivered through your guest app, generating 15-25% incremental revenue from in-app upsells with zero staff effort.

    Built with
    RMS Cloud
  • 04
    Keyless Access & Smart Lock Integration

    We connect RMS Cloud check-in status with smart lock providers so access is granted automatically when check-in is confirmed. That cuts key replacement costs and delivers a 60% reduction in front desk coordination time.

    Built with
    RMS Cloud · OmniTec · Salto
  • 05
    Real-Time Service Requests

    Guest requests for housekeeping, maintenance, or late checkout route directly into RMS Cloud task management. Staff respond faster, a 40-60% reduction in request response time, with every task logged against the guest record.

    Built with
    RMS Cloud task management
  • 06
    Loyalty & Repeat Guest Management

    We track lifetime value and personalize offers based on stay history to incentivize repeat bookings, synced to RMS Cloud profiles. Properties typically see a 25-35% increase in repeat bookings within six months of launch.

    Built with
    RMS Cloud
  • 07
    Channel Manager & OTA Sync

    We connect RMS Cloud with your channel managers and OTAs to instantly sync rates and availability. That eliminates manual updates and prevents costly overbookings, saving your team over 10 hours per week.

    Built with
    RMS Cloud · Guesty · Cloudbeds · Booking.com · Airbnb
  • 08
    Custom Reporting & Analytics

    Custom dashboards consolidate booking data, occupancy, ADR, and guest metrics from multiple RMS Cloud instances into one view. Leadership sees a live, consolidated picture across all properties without logging into each system separately.

    Built with
    RMS Cloud
  • 09
    Guest Feedback & Reputation Management Sync

    We integrate third-party review and survey platforms with RMS Cloud, syncing ratings and comments to the corresponding guest profile. That turns criticism into operational improvements and gives a 360-degree view of every guest.

    Built with
    RMS Cloud · TrustYou · Revinate

How we work

From scope to shipped

Every project follows the same four phases. Scope is locked and price is fixed before development starts.

  1. Week 1
    01

    Discovery and system audit

    We map your current tech stack, integration points, and guest journey. You leave week 1 with a written scope document, a data-flow diagram, and a fixed-price quote. No development starts without your sign-off.

  2. Weeks 2-3
    02

    Design and architecture

    Wireframes and API architecture before a single line of production code. We test against the RMS Cloud sandbox environment before moving to build. Design decisions made here cost ten times less than the same decisions made in week 8.

  3. Weeks 4-12
    03

    Build, integrate, and QA

    Working software at a staging URL by the end of sprint one. Bi-weekly demos. QA runs in parallel with every sprint, not as a phase at the end. Integration is tested against live RMS Cloud data before go-live.

  4. Weeks 12+
    04

    Launch and post-launch support

    Production deployment with monitoring activated on launch day. 8 weeks of post-launch support included in every project. Ongoing retainer options available for feature roadmap and maintenance.

RMS Cloud Integration Programs

Basic IntegrationGuest Experience AppFull-Stack SolutionMulti-Property Platform
Primary Purpose
Connect existing tools to RMS CloudBuild guest-facing mobile app with PMS syncComplete custom solution with integrationsEnterprise platform for hotel chains
Key Features
API connection, data sync, webhooksMobile check-in, upsells, messaging, loyaltyEverything in Guest App + custom workflowsMulti-property dashboard, central reservation system
Target Audience
Single properties needing quick integrationIndependent hotels, boutique resortsGrowing hospitality brandsHotel chains, franchise groups, RV park networks
Integration Complexity
LowMediumHighVery High
Timeline
2-4 weeks8-12 weeks12-16 weeks16+ weeks
Best For
Connecting one tool (e.g., channel manager)Building branded guest app from scratchFull digital transformationMulti-location operations
Example Use Case
Sync Guesty bookings with RMS CloudMarriott-style mobile check-in for boutique hotelCustom booking engine + guest app + loyaltyPlatform managing 20+ properties centrally

Why us

Why teams choose RaftLabs for RMS Cloud development

  • 01
    RMS Cloud certified engineers build what they scope

    The engineers who assess your integration also build it. No bait-and-switch, no offshore handoff after the contract is signed. We have direct access to RMS Cloud's engineering team and have shipped live PMS integrations for properties in Ireland, the US, and the Middle East.

  • 02
    Fixed price before development starts

    We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.

  • 03
    9 years and 100+ products shipped

    Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record spans AI, SaaS, mobile, and enterprise platforms across healthcare, fintech, logistics, and hospitality.

  • 04
    Compliance built in from the start

    GDPR, PCI-DSS: compliance requirements are scoped in week 1, not retrofitted before launch. We have shipped GDPR-compliant products for European markets and PCI-DSS-compliant payment handling for hospitality clients.

  • 05
    Clear communication throughout

    A dedicated project manager, updates on Slack and Asana, and regular sprint meetings. No ghosting, no excuses: you always know where the project stands.

Start with zero risk, no obligations engagement

Partner with an RMS Cloud certified developer who specializes in building hospitality apps that actually drive revenue.

Process

Our RMS Cloud integration & development process

Building a PMS-integrated app is about creating guest experiences that work in real-time, not just connecting APIs. Our RMS Cloud certified development services follow a proven process that combines hospitality expertise, technical integration, and user-centered design to deliver results that support your revenue goals.

  • 01
    Discovery & System Audit

    We map your current technology stack and the complete guest journey before any coding starts: existing systems, critical integration points, and your target guest experience goals and business KPIs.

    Built with
    RMS Cloud
  • 02
    Design & Develop

    We design and develop your guest-facing application: intuitive mobile and web interfaces, secure real-time API connections to RMS Cloud, and custom features like mobile check-in, all tested in the RMS Cloud sandbox environment.

    Built with
    RMS Cloud API · RMS Cloud sandbox
  • 03
    Deploy & Integrate

    We deploy the application, connect to the live RMS Cloud environment, and integrate your existing tools like CRM and payment processors. We train your team, confirm data-security compliance, and establish continuous performance monitoring.

    Built with
    RMS Cloud · CRM · Payment processors
  • 04
    Optimize & Scale

    The final phase applies real guest data to continuously improve engagement and drive incremental revenue. We track adoption and booking behavior to inform A/B testing and feature additions, and scale infrastructure as booking volume grows.

What clients say

What our clients say about us

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Paula Castro
Paula Castro
Ireland flagIreland
Reservations Officer, City Break Apartments

Working with RaftLabs has been amazing. The team is super responsive and quick to address our needs. They built a booking platform that’s been a game changer for our team and our guests.

01 / 07

Pricing for RMS Cloud Integration & Development

Basic Integration

Connect one tool (channel manager, payment gateway, CRM) to RMS Cloud with API sync.

  • Single integration point
  • Data mapping and sync setup
  • Testing in RMS Cloud sandbox
  • Timeline: 2-4 weeks

Guest Experience App

Build a mobile app (iOS + Android) or web app with core guest features and RMS Cloud integration.

  • Mobile check-in
  • Digital room key (Bluetooth locks)
  • Service requests
  • Upsell/add-ons
  • Real-time booking sync
  • Custom design
  • Timeline: 8-12 weeks

Full-Stack Solution

Complete custom solution with multiple integrations, advanced features, and ongoing support.

  • Everything in Guest App
  • Channel manager integration
  • Loyalty program
  • Custom reporting dashboard
  • Payment processing (RMS Pay, Stripe, Square)
  • Multi-property support (optional)
  • Timeline: 12-16+ weeks

Process

How we help you with RMS Cloud integrations

You want your app to talk to RMS Cloud without breaking your existing systems. We handle the technical heavy lifting so you don't have to. Below are the most common integrations we build and how we execute them.

  • 01
    RMS Cloud API (Core PMS)

    We connect your app to RMS Cloud's reservation, guest profile, and room inventory APIs, powering real-time booking sync, mobile check-in, and upsell features.

    Built with
    RMS Cloud API
  • 02
    CRM (HubSpot, Salesforce)

    We connect guest data from RMS Cloud to your CRM so your marketing team can segment, personalize, and automate email campaigns based on stay history.

    Built with
    RMS Cloud · HubSpot · Salesforce
  • 03
    Channel Managers (Cloudbeds, Guesty, Hostaway)

    We sync RMS Cloud with your channel manager so rate and availability updates push to all OTAs like Booking.com, Expedia, and Airbnb automatically.

    Built with
    RMS Cloud · Cloudbeds · Guesty · Hostaway
  • 04
    Payment Gateways (Stripe, Square, Authorize.net)

    We integrate secure payment processing so guests can pay for upgrades, add-ons, or deposits directly through your app, with transactions logged in RMS Cloud.

    Built with
    RMS Cloud · Stripe · Square · Authorize.net
  • 05
    Loyalty Platforms (Custom or Third-Party)

    We build loyalty programs that sync with RMS Cloud guest profiles, tracking points, tier status, and redemptions across all bookings.

    Built with
    RMS Cloud
  • 06
    Smart Lock Providers (OmniTec)

    We integrate digital key systems so guests can access their rooms via your app, with check-in status synced to RMS Cloud in real-time.

    Built with
    RMS Cloud · OmniTec

Features

Unique features to Make your RMS Cloud app stand out

  • 01
    Real-Time PMS Sync

    We sync booking status, room assignments, and guest preferences in real-time with RMS Cloud, so your app always shows accurate data. Whether a guest books through your website, an OTA, or the front desk, the reservation appears instantly, no more "we don't see your booking" moments at check-in.

    Built with
    RMS Cloud
  • 02
    Offline Mode

    We build apps that cache critical data locally, so guests can check in, view their reservation, and access their digital key even when connectivity is spotty. Perfect for remote resorts, RV parks, or campgrounds where cellular coverage isn't guaranteed.

  • 03
    Compliance & Security

    We build PCI-DSS-compliant payment handling and GDPR-compliant guest data management, with credit card info, passport details, and booking history encrypted end-to-end. You stay audit-ready.

    Built with
    PCI-DSS · GDPR · End-to-end encryption
  • 04
    Multilingual & Multi-Currency

    We use RMS Cloud guest profile data like language preference and nationality to auto-switch your app's language and display pricing in the guest's home currency. In tourist destinations, this alone boosts conversion on upsells and direct bookings.

    Built with
    RMS Cloud
  • 05
    Push Notification Automation

    Your app triggers timely, contextual messages based on RMS Cloud booking status: pre-arrival welcome, check-in reminders, upsell offers, and post-stay review requests. These automated upsells can generate $15K-$25K additional revenue per quarter for 150-200 room properties.

    Built with
    RMS Cloud
  • 06
    Custom Branding & White-Label

    Your hotel booking app should look like your brand, not a generic hotel app. We design custom UI/UX that matches your property, and for multi-property operators we build a white-label platform where each property gets its own branded app sharing the same RMS Cloud backend.

    Built with
    White-label · RMS Cloud backend

RaftLabs vs Off-the-Shelf vs DIY RMS Cloud Apps

RaftLabs (Custom Built)Off-the-Shelf Tools (e.g., Guest Messaging Apps, Basic Upsell Widgets)DIY Integration
Customization
100% tailored to your property's workflows and brandLimited to vendor's pre-built featuresBasic, template-driven
RMS Cloud Integration
Native, real-time API connectionMay require middleware or manual syncingRequires technical expertise
Scalability
Built to grow with your businessVendor-dependent limitsNot suitable for growth
Branding
Fully white-labeledGeneric look with limited brandingVery limited
Cost
Medium (one-time build + optional support)Low to Medium (recurring monthly fees)Very Low (but high hidden costs)
Ownership
You own the code and dataVendor-controlledPlatform-controlled
Support
Dedicated dev teamTicket-based supportCommunity forums
Best For
Hotels, resorts, multi-property operators who want control and growthSmall properties needing quick deploymentTesting ideas or very small operations

Build your RMS Cloud Integration to improve your guest experience

Use cases

Business use cases of RMS Cloud integration

  • 01
    Direct Booking Growth

    We build custom booking engines and guest apps that integrate with RMS Cloud, driving more bookings through your own channels, reducing OTA commissions and increasing direct revenue.

    Built with
    RMS Cloud
  • 02
    Operational Efficiency

    Automate data entry, guest check-ins, and service requests by connecting RMS Cloud with your front desk tools and guest-facing apps, so your team stops wasting time on manual tasks.

    Built with
    RMS Cloud
  • 03
    Revenue Optimization

    Integrate upsell features like room upgrades, spa, and F&B directly into your guest app, powered by real-time RMS Cloud inventory and pricing data.

    Built with
    RMS Cloud
  • 04
    Guest Satisfaction

    We build frictionless experiences like mobile check-in, service requests, and upsells that sync with RMS Cloud to delight guests at every touchpoint. Happy guests leave better reviews and book again.

    Built with
    RMS Cloud
  • 05
    Multi-Property Management

    For hotel chains and RV park networks, we build centralized dashboards that pull data from multiple RMS Cloud instances into one unified view.

    Built with
    RMS Cloud
  • 06
    Strategic Data and Reporting

    We build custom analytics dashboards that pull RevPAR, ADR, and occupancy metrics from RMS Cloud, giving GMs and executives a unified, accurate view for smarter forecasting and strategic decisions.

    Built with
    RMS Cloud

Industries

Industries we serve

  • 01
    Hotels & Resorts

    We build hotel management softwares, guest apps, booking engines, and loyalty programs for independent hotels and boutique resorts that want to compete with big chains.

  • 02
    RV Parks & Campgrounds

    RMS Cloud specializes in RV park management. We build custom reservation systems, member portals, and mobile apps tailored for the outdoor hospitality industry.

    Built with
    RMS Cloud
  • 03
    Vacation Rentals

    Connect RMS Cloud with Airbnb, Vrbo, and Booking.com via channel managers. We build owner portals and guest communication tools for property managers.

    Built with
    RMS Cloud · Airbnb · Vrbo · Booking.com
  • 04
    Hospitality Tech

    If you're building a SaaS tool for the hospitality industry, we integrate with RMS Cloud on your behalf, enabling your customers to connect their PMS directly.

    Built with
    RMS Cloud

Stay on topic

More on hospitality & travel

FAQs

RMS Cloud is a property management system (PMS) designed for hotels, resorts, RV parks, and vacation rentals. It handles reservations, guest profiles, billing, housekeeping, and more.

Integration eliminates manual data entry, ensures real-time accuracy, and enables mobile check-in, upsells, and automated guest communication.

Basic integrations: 2-4 weeks. Full guest apps: 8-12 weeks. Complex multi-property solutions: 12-16 weeks.

No, but working with a certified partner (like us) means faster development, fewer bugs, and direct support from RMS Cloud's team.

Yes. We can integrate RMS Cloud with Cloudbeds, Guesty, Hostaway, and others.

We can help you evaluate whether RMS Cloud fits your needs or recommend alternatives like Opera, Mews, or Cloudbeds.

Basic integrations start at $8,000 USD. For full guest applications, the investment ranges from $30,000 to $60,000 USD, and enterprise solutions are priced according to project complexity. Please contact us for a custom quote based on your specific requirements.

Yes. We build native iOS and Android apps (or web apps) that integrate with RMS Cloud.

Yes. We offer monthly retainers for bug fixes, feature updates, and technical support.

Clients typically see:

  • 20-30% reduction in manual tasks
  • 15-25% increase in upsell revenue
  • 10-15% improvement in guest satisfaction scores
  • 25-40% growth in direct bookings (when implementing branded booking engines)

Most properties see positive ROI within 6-12 months.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope RMS Cloud PMS Integration in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.