
Building Online Booking Software and Keyless Technology for Serviced Apartments
- 72+
- Weekly self check-ins via mobile app
- 580+
- Active users on the new website within 2 months of rollout
- 7x
- Growth in self check-ins after app launch
RMS Cloud Integration | Certified Partner
Your hotel's data lives in your PMS. RaftLabs is an RMS Cloud certified integration partner. We build guest-facing applications that connect directly to RMS Cloud, joining your booking engine, channel manager, payment gateway, and CRM into one platform. We also integrate with Cloudbeds, Mews, Opera, Protel, and Apaleo for properties on other systems.
Build custom hotel apps tailored to your property's operations.
Proven track record delivering PMS integrations across USA, Europe, and the Middle East.
Recent outcomes
Hospitality · Serviced Apartments (Dublin)
72+ weekly self check-ins
Built a booking platform and keyless access system integrated with RMS Cloud. 7x growth in self check-ins and 3x direct bookings within 3 months of launch.
Guest Experience App · Boutique Hotel
60% less front desk time
Replaced manual front desk key handovers with mobile check-in and smart lock integration. Front desk coordination time dropped by 60%.
Direct Booking Engine · Hospitality Brand
25% direct revenue increase
Built a branded direct booking engine on top of RMS Cloud, eliminating OTA redirects and capturing 25% more revenue through owned channels.
The problem
Front desk manually exporting reservations from RMS Cloud and re-entering them into a separate guest app, then reconciling both systems every time a cancellation or modification comes in?
Guest-facing app showing availability that is 30 minutes stale because the PMS sync runs on a scheduled job rather than a live webhook?
Short answer
RaftLabs is an RMS Cloud certified partner building hotel guest apps, booking engines, and PMS integrations for properties in the US, UK, Ireland, and Australia. Basic integrations from $8,000. Full guest apps from $30,000. Clients report 25% more direct revenue and 60% fewer front desk calls.
Key takeaways
Trusted by


According to Skift Research's 2024 analysis, OTAs held a slight edge over hotel direct channels at $266 billion versus $262 billion in gross bookings, a gap that closes every year hotels invest in owned digital infrastructure. For properties running on RMS Cloud, a direct booking engine built on your PMS data is the clearest path to flipping that equation in your favor.
Capabilities
We partner with you to improve your operations and guest experience by building deep, real-time integrations with RMS Cloud
Contactless check-in that syncs guest arrival status, triggers room assignments, and enables mobile key access. Guests get the immediate arrival experience they expect, and front desk staff are freed for high-value interactions instead of manual key handovers.
A direct booking experience that sits on top of RMS Cloud, giving you full control over your brand identity and conversion flow. You eliminate third-party redirects and see a 25% rise in direct revenue, keeping high-converting traffic on your branded site.
Real-time room availability and pricing from RMS Cloud power personalized upgrade and package offers delivered through your guest app, generating 15-25% incremental revenue from in-app upsells with zero staff effort.
We connect RMS Cloud check-in status with smart lock providers so access is granted automatically when check-in is confirmed. That cuts key replacement costs and delivers a 60% reduction in front desk coordination time.
Guest requests for housekeeping, maintenance, or late checkout route directly into RMS Cloud task management. Staff respond faster, a 40-60% reduction in request response time, with every task logged against the guest record.
We track lifetime value and personalize offers based on stay history to incentivize repeat bookings, synced to RMS Cloud profiles. Properties typically see a 25-35% increase in repeat bookings within six months of launch.
We connect RMS Cloud with your channel managers and OTAs to instantly sync rates and availability. That eliminates manual updates and prevents costly overbookings, saving your team over 10 hours per week.
Custom dashboards consolidate booking data, occupancy, ADR, and guest metrics from multiple RMS Cloud instances into one view. Leadership sees a live, consolidated picture across all properties without logging into each system separately.
We integrate third-party review and survey platforms with RMS Cloud, syncing ratings and comments to the corresponding guest profile. That turns criticism into operational improvements and gives a 360-degree view of every guest.
How we work
Every project follows the same four phases. Scope is locked and price is fixed before development starts.
We map your current tech stack, integration points, and guest journey. You leave week 1 with a written scope document, a data-flow diagram, and a fixed-price quote. No development starts without your sign-off.
Wireframes and API architecture before a single line of production code. We test against the RMS Cloud sandbox environment before moving to build. Design decisions made here cost ten times less than the same decisions made in week 8.
Working software at a staging URL by the end of sprint one. Bi-weekly demos. QA runs in parallel with every sprint, not as a phase at the end. Integration is tested against live RMS Cloud data before go-live.
Production deployment with monitoring activated on launch day. 8 weeks of post-launch support included in every project. Ongoing retainer options available for feature roadmap and maintenance.
Why us
The engineers who assess your integration also build it. No bait-and-switch, no offshore handoff after the contract is signed. We have direct access to RMS Cloud's engineering team and have shipped live PMS integrations for properties in Ireland, the US, and the Middle East.
We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.
Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record spans AI, SaaS, mobile, and enterprise platforms across healthcare, fintech, logistics, and hospitality.
GDPR, PCI-DSS: compliance requirements are scoped in week 1, not retrofitted before launch. We have shipped GDPR-compliant products for European markets and PCI-DSS-compliant payment handling for hospitality clients.
A dedicated project manager, updates on Slack and Asana, and regular sprint meetings. No ghosting, no excuses: you always know where the project stands.
Partner with an RMS Cloud certified developer who specializes in building hospitality apps that actually drive revenue.
Process
Building a PMS-integrated app is about creating guest experiences that work in real-time, not just connecting APIs. Our RMS Cloud certified development services follow a proven process that combines hospitality expertise, technical integration, and user-centered design to deliver results that support your revenue goals.
We map your current technology stack and the complete guest journey before any coding starts: existing systems, critical integration points, and your target guest experience goals and business KPIs.
We design and develop your guest-facing application: intuitive mobile and web interfaces, secure real-time API connections to RMS Cloud, and custom features like mobile check-in, all tested in the RMS Cloud sandbox environment.
We deploy the application, connect to the live RMS Cloud environment, and integrate your existing tools like CRM and payment processors. We train your team, confirm data-security compliance, and establish continuous performance monitoring.
The final phase applies real guest data to continuously improve engagement and drive incremental revenue. We track adoption and booking behavior to inform A/B testing and feature additions, and scale infrastructure as booking volume grows.
What clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Working with RaftLabs has been amazing. The team is super responsive and quick to address our needs. They built a booking platform that’s been a game changer for our team and our guests.
01 / 07
Connect one tool (channel manager, payment gateway, CRM) to RMS Cloud with API sync.
Build a mobile app (iOS + Android) or web app with core guest features and RMS Cloud integration.
Complete custom solution with multiple integrations, advanced features, and ongoing support.
Process
You want your app to talk to RMS Cloud without breaking your existing systems. We handle the technical heavy lifting so you don't have to. Below are the most common integrations we build and how we execute them.
We connect your app to RMS Cloud's reservation, guest profile, and room inventory APIs, powering real-time booking sync, mobile check-in, and upsell features.
We connect guest data from RMS Cloud to your CRM so your marketing team can segment, personalize, and automate email campaigns based on stay history.
We sync RMS Cloud with your channel manager so rate and availability updates push to all OTAs like Booking.com, Expedia, and Airbnb automatically.
We integrate secure payment processing so guests can pay for upgrades, add-ons, or deposits directly through your app, with transactions logged in RMS Cloud.
We build loyalty programs that sync with RMS Cloud guest profiles, tracking points, tier status, and redemptions across all bookings.
We integrate digital key systems so guests can access their rooms via your app, with check-in status synced to RMS Cloud in real-time.
Features
We sync booking status, room assignments, and guest preferences in real-time with RMS Cloud, so your app always shows accurate data. Whether a guest books through your website, an OTA, or the front desk, the reservation appears instantly, no more "we don't see your booking" moments at check-in.
We build apps that cache critical data locally, so guests can check in, view their reservation, and access their digital key even when connectivity is spotty. Perfect for remote resorts, RV parks, or campgrounds where cellular coverage isn't guaranteed.
We build PCI-DSS-compliant payment handling and GDPR-compliant guest data management, with credit card info, passport details, and booking history encrypted end-to-end. You stay audit-ready.
We use RMS Cloud guest profile data like language preference and nationality to auto-switch your app's language and display pricing in the guest's home currency. In tourist destinations, this alone boosts conversion on upsells and direct bookings.
Your app triggers timely, contextual messages based on RMS Cloud booking status: pre-arrival welcome, check-in reminders, upsell offers, and post-stay review requests. These automated upsells can generate $15K-$25K additional revenue per quarter for 150-200 room properties.
Your hotel booking app should look like your brand, not a generic hotel app. We design custom UI/UX that matches your property, and for multi-property operators we build a white-label platform where each property gets its own branded app sharing the same RMS Cloud backend.
Use cases
We build custom booking engines and guest apps that integrate with RMS Cloud, driving more bookings through your own channels, reducing OTA commissions and increasing direct revenue.
Automate data entry, guest check-ins, and service requests by connecting RMS Cloud with your front desk tools and guest-facing apps, so your team stops wasting time on manual tasks.
Integrate upsell features like room upgrades, spa, and F&B directly into your guest app, powered by real-time RMS Cloud inventory and pricing data.
We build frictionless experiences like mobile check-in, service requests, and upsells that sync with RMS Cloud to delight guests at every touchpoint. Happy guests leave better reviews and book again.
For hotel chains and RV park networks, we build centralized dashboards that pull data from multiple RMS Cloud instances into one unified view.
We build custom analytics dashboards that pull RevPAR, ADR, and occupancy metrics from RMS Cloud, giving GMs and executives a unified, accurate view for smarter forecasting and strategic decisions.
Industries
We build hotel management softwares, guest apps, booking engines, and loyalty programs for independent hotels and boutique resorts that want to compete with big chains.
RMS Cloud specializes in RV park management. We build custom reservation systems, member portals, and mobile apps tailored for the outdoor hospitality industry.
Connect RMS Cloud with Airbnb, Vrbo, and Booking.com via channel managers. We build owner portals and guest communication tools for property managers.
If you're building a SaaS tool for the hospitality industry, we integrate with RMS Cloud on your behalf, enabling your customers to connect their PMS directly.
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Read moreRMS Cloud is a property management system (PMS) designed for hotels, resorts, RV parks, and vacation rentals. It handles reservations, guest profiles, billing, housekeeping, and more.
Integration eliminates manual data entry, ensures real-time accuracy, and enables mobile check-in, upsells, and automated guest communication.
Basic integrations: 2-4 weeks. Full guest apps: 8-12 weeks. Complex multi-property solutions: 12-16 weeks.
No, but working with a certified partner (like us) means faster development, fewer bugs, and direct support from RMS Cloud's team.
Yes. We can integrate RMS Cloud with Cloudbeds, Guesty, Hostaway, and others.
We can help you evaluate whether RMS Cloud fits your needs or recommend alternatives like Opera, Mews, or Cloudbeds.
Basic integrations start at $8,000 USD. For full guest applications, the investment ranges from $30,000 to $60,000 USD, and enterprise solutions are priced according to project complexity. Please contact us for a custom quote based on your specific requirements.
Yes. We build native iOS and Android apps (or web apps) that integrate with RMS Cloud.
Yes. We offer monthly retainers for bug fixes, feature updates, and technical support.
Clients typically see:
Most properties see positive ROI within 6-12 months.
Work with us
We scope RMS Cloud PMS Integration in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.
AI for hospitality
Revenue AI, demand forecasting, and guest communication automation.
Hotel booking app development
Direct booking engines and reservation management systems.
Guest app development
Mobile guest experience apps for check-in, requests, and loyalty.
Voice AI for hospitality
AI phone agents handling reservations, concierge, and guest queries.