"The collaboration was very well managed from start to finish."
James Foskin
Founder & CEO, TiAiMe Limited
RMS Cloud PMS Integration Services
Your hotel's data lives in your PMS. RaftLabs is an RMS Cloud integration partner, listed on RMS Cloud's partner directory. We build guest-facing applications that connect directly to RMS Cloud, joining your booking engine, channel manager, payment gateway, and CRM into one platform. We also integrate with Cloudbeds, Mews, Opera, Protel, and Apaleo for properties on other systems.
Build custom hotel apps tailored to your property's operations.
Live RMS Cloud booking platform and keyless access delivered for City Break Apartments in Dublin, plus PMS-integrated hospitality work across the US, UK, and Ireland.
Bring the problem, the current workflow, or the existing code. We reply with a practical next step within one business day.
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The brief
Good software decisions begin with the constraint, not a list of features or a preferred technology.
Front desk manually exporting reservations from RMS Cloud and re-entering them into a separate guest app, then reconciling both systems every time a cancellation or modification comes in?
Guest-facing app showing availability that is 30 minutes stale because the PMS sync runs on a scheduled job rather than a live webhook?
Plain answer
RaftLabs builds RMS Cloud integrations and guest apps. For City Break Apartments in Dublin, our RMS Cloud booking platform with 250 keyless locks drove 7x growth in self check-ins and a 25% rise in direct revenue, as documented in the case study. A first integration starts at our $10000 minimum engagement; full guest apps are scoped and fixed-priced after discovery.
What to remember
Hotels keep investing in owned digital infrastructure because every direct booking avoids an OTA commission. For properties running on RMS Cloud, a direct booking engine built on your PMS data is the clearest path to flipping that equation in your favor.
City Break Apartments, a Dublin serviced-apartment operator, ran on RMS Cloud but check-ins and direct bookings were still manual. We built a booking platform and keyless access on top of their PMS.
It is whether an RMS Cloud integration is the right answer at all. We use four possible recommendations before discussing a development scope.
Choose a maintained product when it handles the core workflow and the remaining gaps can be solved with configuration, a connector, or a small process change. Paying for integration work you do not have to maintain is often the better trade.
Keep the existing product when users still get value from it and the code can be understood safely. Start with evidence: where the code lives, how the data is organized, what is tested, which outside services it depends on, who can access what, and how updates go live.
Own integration work when the workflow shapes margin, customer experience, speed, or a product customers pay for. Start with one complete path and the system connections that path cannot work without.
Do not turn a changing policy into permanent software. Stabilise the rules, name the workflow owner, and measure the cost of the current process before paying for a product.
Not sure which path is yours? Bring it to a 30-minute call. Leave with the answer in writing.
Capabilities
We partner with you to improve your operations and guest experience by building deep, real-time integrations with RMS Cloud
Contactless check-in that syncs guest arrival status, triggers room assignments, and enables mobile key access. Guests get the immediate arrival experience they expect, and front desk staff are freed for high-value interactions instead of manual key handovers.
A direct booking experience that sits on top of RMS Cloud, giving you full control over brand and conversion flow. You drop the third-party redirect and keep high-converting traffic on your own site.
Real-time room availability and pricing from RMS Cloud power personalized upgrade and package offers delivered through your guest app, with zero staff effort at the front desk.
We connect RMS Cloud check-in status with smart lock providers so access is granted automatically when check-in is confirmed. That cuts key replacement costs and takes room-access coordination off the front desk.
Guest requests for housekeeping, maintenance, or late checkout route directly into RMS Cloud task management. Staff respond from one queue, and every task is logged against the guest record instead of a paper slip.
We track lifetime value and personalize offers based on stay history, all synced to RMS Cloud guest profiles. Repeat guests get a reason to book direct again instead of drifting back to an OTA.
We connect RMS Cloud with your channel managers and OTAs to sync rates and availability in near real time. That eliminates manual updates and closes the double-booking window between a website sale and an OTA sale.
Custom dashboards consolidate booking data, occupancy, ADR, and guest metrics from multiple RMS Cloud instances into one view. Leadership sees a live, consolidated picture across all properties without logging into each system separately.
We integrate third-party review and survey platforms with RMS Cloud, syncing ratings and comments to the corresponding guest profile. That turns criticism into operational improvements and gives a 360-degree view of every guest.
How we work
Every project follows the same four phases. Scope is locked and price is fixed before development starts.
We map your current tech stack, integration points, and guest journey. You leave week 1 with a written scope document, a data-flow diagram, and a fixed-price quote. No development starts without your sign-off.
Wireframes and API architecture before a single line of production code. We test against the RMS Cloud sandbox environment before moving to build.
Working software at a staging URL by the end of sprint one. Bi-weekly demos. QA runs in parallel with every sprint, not as a phase at the end. Integration is tested against live RMS Cloud data before go-live.
Production deployment with monitoring activated on launch day. 8 weeks of post-launch support included in every project. Ongoing retainer options available for feature roadmap and maintenance.
Overlaps are intentional — phases start before the previous one ends.
What to expect
The engineers who assess your integration also build it. No bait-and-switch, no offshore handoff after the contract is signed. We shipped a live RMS Cloud booking platform and keyless access for City Break Apartments in Dublin, and we build PMS-integrated hospitality software for operators across the US, UK, and Ireland.
We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.
Real engagements across SaaS, fintech, healthcare, and logistics, not every one published as a named case study. Our work spans AI, SaaS, mobile, and enterprise platforms across healthcare, fintech, logistics, and hospitality.
GDPR and PCI-DSS requirements are scoped in week 1, not retrofitted before launch. We have shipped products for European markets and payment handling for hospitality clients, and your compliance advisers sign off the controls.
A dedicated project manager, updates on Slack and Asana, and regular sprint meetings. No ghosting, no excuses: you always know where the project stands.
Proof
RMS Cloud exposes a token-authenticated REST API. Your app authenticates, receives an access token that expires, and refreshes it on a schedule (SSO tenants use API keys instead of tokens). From there, four data surfaces do most of the work.
| Approach | How it works | When we use it |
|---|---|---|
| Webhooks (event-driven) | RMS Cloud pushes a trigger (for example rate_status_changed or a task queue update) the moment something changes. You subscribe once through the self-service webhook setup. | Anything that must feel live: a rate change hitting the booking engine, a new reservation appearing in the app, a service request reaching staff. |
| Polling (scheduled reads) | Your app asks the API for changes on a fixed interval. RMS returns rate-limit headers (including X-RateLimit-Reset); tight loops get throttled, so the interval has to be deliberate. | Reconciliation sweeps and data that has no webhook, batched at a sane interval to stay inside the rate limit rather than hammering the API. |
| Reconciliation job | A periodic full read that compares RMS Cloud state against your app's copy and repairs any drift a missed or out-of-order event left behind. | Every integration, as a safety net. Webhooks can be missed or arrive out of order; the reconciliation job is what keeps a 30-minute-stale screen from ever happening. |
An RMS Cloud integration is not hard because the API is exotic. It is hard because a live property runs 24/7 and the failure modes are quiet. These are the ones we design for from week 1.
Connect one tool (channel manager, payment gateway, CRM) to RMS Cloud with API sync.
Build a mobile app (iOS + Android) or web app with core guest features and RMS Cloud integration.
Complete custom solution with multiple integrations, advanced features, and ongoing support.
Features
We sync booking status, room assignments, and guest preferences in real-time with RMS Cloud, so your app always shows accurate data. Whether a guest books through your website, an OTA, or the front desk, the reservation appears instantly, no more "we don't see your booking" moments at check-in.
We build apps that cache critical data locally, so guests can check in, view their reservation, and access their digital key even when connectivity is spotty. Perfect for remote resorts, RV parks, or campgrounds where cellular coverage isn't guaranteed.
We build payment handling and guest data management around PCI-DSS and GDPR requirements, with credit card info, passport details, and booking history encrypted end-to-end. Your compliance advisers sign off the controls before launch.
We use RMS Cloud guest profile data like language preference and nationality to auto-switch your app's language and display pricing in the guest's home currency. In tourist destinations, this alone boosts conversion on upsells and direct bookings.
Your app triggers timely, contextual messages based on RMS Cloud booking status: pre-arrival welcome, check-in reminders, upsell offers, and post-stay review requests. Each one fires off the booking event, so nobody on staff has to remember to send it.
Your hotel booking app should look like your brand, not a generic hotel app. We design custom UI/UX that matches your property, and for multi-property operators we build a white-label platform where each property gets its own branded app sharing the same RMS Cloud backend.
Use cases
We build custom booking engines and guest apps that integrate with RMS Cloud, driving more bookings through your own channels, reducing OTA commissions and increasing direct revenue.
Automate data entry, guest check-ins, and service requests by connecting RMS Cloud with your front desk tools and guest-facing apps, so your team stops wasting time on manual tasks.
Integrate upsell features like room upgrades, spa, and F&B directly into your guest app, powered by real-time RMS Cloud inventory and pricing data.
We build frictionless experiences like mobile check-in, service requests, and upsells that sync with RMS Cloud to delight guests at every touchpoint. Happy guests leave better reviews and book again.
For hotel chains and RV park networks, we build centralized dashboards that pull data from multiple RMS Cloud instances into one unified view.
We build custom analytics dashboards that pull RevPAR, ADR, and occupancy metrics from RMS Cloud, giving GMs and executives a unified, accurate view for smarter forecasting and strategic decisions.
Industries
We build hotel management software, guest apps, booking engines, and loyalty programs for independent hotels and boutique resorts that want to compete with big chains.
RMS Cloud specializes in RV park management. We build custom reservation systems, member portals, and mobile apps tailored for the outdoor hospitality industry.
Connect RMS Cloud with Airbnb, Vrbo, and Booking.com via channel managers. We build owner portals and guest communication tools for property managers.
If you're building a SaaS tool for the hospitality industry, we integrate with RMS Cloud on your behalf, enabling your customers to connect their PMS directly.
What it costs
The first phase connects your guest app to RMS Cloud for booking sync, mobile check-in, and keyless access.
Starting investment
Starts at $10000
Property count, integrations, and guest features set the scope. After a 30-minute call, you get a written build, buy, repair, or wait recommendation plus first-phase direction. Free, whether or not you build with us.
Choose a maintained product when it handles the core workflow and the remaining gaps can be solved with configuration, a connector, or a small process change.
The workflow shapes margin, customer experience, speed, or a product customers pay for.
One workflow and one connection define the first integration.
You run on RMS Cloud and need a direct booking engine built on your PMS data.
A maintained product handles the core workflow and the remaining gaps can be solved with configuration, a connector, or a small process change.
You do not have RMS Cloud yet and need to evaluate whether it fits before building on it.
The remaining work is a small process change rather than an integration.
Proof
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.
RaftLabs has been an exceptional partner. From the start, they became more than just a service provider, they embraced our vision with their expertise and dedication. We're proud of the result.
Jennyfer Ngueno
CoFounder & CEO, Sekou
"The collaboration was very well managed from start to finish."
James Foskin
Founder & CEO, TiAiMe Limited
Work with us
Partner with an RMS Cloud integration team that builds hospitality apps on your PMS data, not around it.
RMS Cloud is a property management system (PMS) designed for hotels, resorts, RV parks, and vacation rentals. It handles reservations, guest profiles, billing, housekeeping, and more.
Integration eliminates manual data entry, ensures real-time accuracy, and enables mobile check-in, upsells, and automated guest communication.
A first integration covers one workflow and one connection. A full guest app with mobile check-in and keyless access is a bigger build, grown in phases after launch. Multi-property platforms are scoped per portfolio. Every project is fixed-priced in writing before development starts.
No. Working with an integration partner listed on RMS Cloud's partner directory means direct access to their engineering team and established integration patterns, instead of learning the API from documentation alone.
Yes. We can integrate RMS Cloud with Cloudbeds, Guesty, Hostaway, and others.
We can help you evaluate whether RMS Cloud fits your needs or recommend alternatives like Opera, Mews, or Cloudbeds.
A first integration starts at our $10000 minimum engagement. Full guest applications are scoped and fixed-priced after a discovery call. Enterprise solutions are priced per project. Contact us for a quote based on your specific requirements.
Yes. We build native iOS and Android apps (or web apps) that integrate with RMS Cloud.
Yes. We offer monthly retainers for bug fixes, feature updates, and technical support.
The lock interface alone has a small return. A key-system connection without self check-in is two extra clicks and no guest-name association. The investment pays when it is stacked with self check-in, kiosks, point of sale, or other integrations: that is when staff hours drop and direct revenue rises. Scope the hardware with the whole arrival journey, not as a standalone gadget.
Keep a PIN or door-code backup. Dead batteries happen, and not every guest wants another app. Kiosks bridge the gap between online check-in and physical key collection. The system should treat the phone as the primary path and the code as the fallback, both issued from the same reservation, so staff never juggle two systems.
Book a room yourself and arrive like a guest: complete check-in, open the door, request something, check out. If any step needs staff intervention that the demo did not show, the integration is thinner than claimed. Ask what happens when the PMS API changes or goes down. Your front desk cannot stop because a vendor had an outage. And confirm the integration partnership terms: some PMS vendors charge pay-to-play access fees that change the economics of the whole project.
Our documented RMS Cloud delivery is City Break Apartments, a Dublin serviced-apartment operator. After we launched an RMS Cloud booking platform with keyless access:
Your numbers will depend on your property size, channel mix, and how much is manual today. We scope the expected impact against your baseline in week 1, before you commit to a build.