RMS Cloud PMS Integration Services

RMS Cloud integration services

Your hotel's data lives in your PMS. RaftLabs is an RMS Cloud integration partner, listed on RMS Cloud's partner directory. We build guest-facing applications that connect directly to RMS Cloud, joining your booking engine, channel manager, payment gateway, and CRM into one platform. We also integrate with Cloudbeds, Mews, Opera, Protel, and Apaleo for properties on other systems.

  • Build custom hotel apps tailored to your property's operations.

  • Live RMS Cloud booking platform and keyless access delivered for City Break Apartments in Dublin, plus PMS-integrated hospitality work across the US, UK, and Ireland.

See our work

Bring the problem, the current workflow, or the existing code. We reply with a practical next step within one business day.

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The brief

Start with what is not working.

Good software decisions begin with the constraint, not a list of features or a preferred technology.

01

Front desk manually exporting reservations from RMS Cloud and re-entering them into a separate guest app, then reconciling both systems every time a cancellation or modification comes in?

02

Guest-facing app showing availability that is 30 minutes stale because the PMS sync runs on a scheduled job rather than a live webhook?

Plain answer

RaftLabs builds RMS Cloud integrations and guest apps. For City Break Apartments in Dublin, our RMS Cloud booking platform with 250 keyless locks drove 7x growth in self check-ins and a 25% rise in direct revenue, as documented in the case study. A first integration starts at our $10000 minimum engagement; full guest apps are scoped and fixed-priced after discovery.

What to remember

  • RaftLabs is an RMS Cloud integration partner, listed on RMS Cloud's partner directory, serving hospitality operators in the US, UK, and Ireland.
  • For City Break Apartments, a Dublin serviced-apartment operator, our RMS Cloud booking platform and 250 OmniTec keyless locks drove 7x growth in self check-ins, a 25% rise in direct revenue, and 20+ staff hours saved per week, as documented in the published case study.
  • A first integration covers one workflow and one connection, starting at our $10000 minimum engagement.
  • A full guest app with mobile check-in and keyless access is scoped and fixed-priced after discovery, then grown in phases.
  • Working with an integration partner listed on RMS Cloud's partner directory means direct access to their engineering team and established integration patterns, instead of learning the API from documentation alone.

Hotels keep investing in owned digital infrastructure because every direct booking avoids an OTA commission. For properties running on RMS Cloud, a direct booking engine built on your PMS data is the clearest path to flipping that equation in your favor.

One RMS Cloud delivery, measured

City Break Apartments, a Dublin serviced-apartment operator, ran on RMS Cloud but check-ins and direct bookings were still manual. We built a booking platform and keyless access on top of their PMS.

Growth in self check-ins after the app launched
7x
City Break Apartments, Dublin
Rise in direct revenue
25%
City Break Apartments, Dublin
OmniTec Bluetooth locks activated for keyless entry
250
City Break Apartments, Dublin
Staff hours saved per week
20+
City Break Apartments, Dublin

The first decision is not what to build.

It is whether an RMS Cloud integration is the right answer at all. We use four possible recommendations before discussing a development scope.

  • 01

    Buy

    Choose a maintained product when it handles the core workflow and the remaining gaps can be solved with configuration, a connector, or a small process change. Paying for integration work you do not have to maintain is often the better trade.

    Run the build-vs-buy numbers

  • 02

    Repair

    Keep the existing product when users still get value from it and the code can be understood safely. Start with evidence: where the code lives, how the data is organized, what is tested, which outside services it depends on, who can access what, and how updates go live.

  • 03

    Build

    Own integration work when the workflow shapes margin, customer experience, speed, or a product customers pay for. Start with one complete path and the system connections that path cannot work without.

  • 04

    Wait

    Do not turn a changing policy into permanent software. Stabilise the rules, name the workflow owner, and measure the cost of the current process before paying for a product.

Not sure which path is yours? Bring it to a 30-minute call. Leave with the answer in writing.

Capabilities

What we build with RMS Cloud integration

We partner with you to improve your operations and guest experience by building deep, real-time integrations with RMS Cloud

  • 01

    Mobile check-in and digital key

    Contactless check-in that syncs guest arrival status, triggers room assignments, and enables mobile key access. Guests get the immediate arrival experience they expect, and front desk staff are freed for high-value interactions instead of manual key handovers.

    Built with
    RMS Cloud · Mobile key access
  • 02

    Direct booking engine with RMS integration

    A direct booking experience that sits on top of RMS Cloud, giving you full control over brand and conversion flow. You drop the third-party redirect and keep high-converting traffic on your own site.

    Built with
    RMS Cloud
  • 03

    Guest upsell and revenue management

    Real-time room availability and pricing from RMS Cloud power personalized upgrade and package offers delivered through your guest app, with zero staff effort at the front desk.

    Built with
    RMS Cloud
  • 04

    Keyless access and smart lock integration

    We connect RMS Cloud check-in status with smart lock providers so access is granted automatically when check-in is confirmed. That cuts key replacement costs and takes room-access coordination off the front desk.

    Built with
    RMS Cloud · OmniTec · Salto
  • 05

    Real-time service requests

    Guest requests for housekeeping, maintenance, or late checkout route directly into RMS Cloud task management. Staff respond from one queue, and every task is logged against the guest record instead of a paper slip.

    Built with
    RMS Cloud task management
  • 06

    Loyalty and repeat guest management

    We track lifetime value and personalize offers based on stay history, all synced to RMS Cloud guest profiles. Repeat guests get a reason to book direct again instead of drifting back to an OTA.

    Built with
    RMS Cloud
  • 07

    Channel manager and OTA sync

    We connect RMS Cloud with your channel managers and OTAs to sync rates and availability in near real time. That eliminates manual updates and closes the double-booking window between a website sale and an OTA sale.

    Built with
    RMS Cloud · Guesty · Cloudbeds · Booking.com · Airbnb
  • 08

    Custom reporting and analytics

    Custom dashboards consolidate booking data, occupancy, ADR, and guest metrics from multiple RMS Cloud instances into one view. Leadership sees a live, consolidated picture across all properties without logging into each system separately.

    Built with
    RMS Cloud
  • 09

    Guest feedback and reputation management sync

    We integrate third-party review and survey platforms with RMS Cloud, syncing ratings and comments to the corresponding guest profile. That turns criticism into operational improvements and gives a 360-degree view of every guest.

    Built with
    RMS Cloud · TrustYou · Revinate

How we work

From scope to shipped

Every project follows the same four phases. Scope is locked and price is fixed before development starts.

We map your current tech stack, integration points, and guest journey. You leave week 1 with a written scope document, a data-flow diagram, and a fixed-price quote. No development starts without your sign-off.

Wireframes and API architecture before a single line of production code. We test against the RMS Cloud sandbox environment before moving to build.

Working software at a staging URL by the end of sprint one. Bi-weekly demos. QA runs in parallel with every sprint, not as a phase at the end. Integration is tested against live RMS Cloud data before go-live.

Production deployment with monitoring activated on launch day. 8 weeks of post-launch support included in every project. Ongoing retainer options available for feature roadmap and maintenance.

Overlaps are intentional — phases start before the previous one ends.

RMS Cloud integration programs

Basic IntegrationGuest Experience AppFull-Stack SolutionMulti-Property Platform
Primary Purpose
Connect existing tools to RMS CloudBuild guest-facing mobile app with PMS syncComplete custom solution with integrationsEnterprise platform for hotel chains
Key Features
API connection, data sync, webhooksMobile check-in, upsells, messaging, loyaltyEverything in Guest App + custom workflowsMulti-property dashboard, central reservation system
Target Audience
Single properties needing quick integrationIndependent hotels, boutique resortsGrowing hospitality brandsHotel chains, franchise groups, RV park networks
Integration Complexity
LowMediumHighVery High
Timeline
Weeks, not monthsA phased buildScoped per projectScoped per portfolio
Best For
Connecting one tool (e.g., channel manager)Building branded guest app from scratchFull digital transformationMulti-location operations
Example Use Case
Sync Guesty bookings with RMS CloudMarriott-style mobile check-in for boutique hotelCustom booking engine + guest app + loyaltyPlatform managing 20+ properties centrally

What to expect

Why teams choose RaftLabs for RMS Cloud development

  • 01

    The engineers who scope your integration build it

    The engineers who assess your integration also build it. No bait-and-switch, no offshore handoff after the contract is signed. We shipped a live RMS Cloud booking platform and keyless access for City Break Apartments in Dublin, and we build PMS-integrated hospitality software for operators across the US, UK, and Ireland.

  • 02

    Fixed price before development starts

    We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.

  • 03

    Shipping production software since 2015

    Real engagements across SaaS, fintech, healthcare, and logistics, not every one published as a named case study. Our work spans AI, SaaS, mobile, and enterprise platforms across healthcare, fintech, logistics, and hospitality.

  • 04

    Compliance built in from the start

    GDPR and PCI-DSS requirements are scoped in week 1, not retrofitted before launch. We have shipped products for European markets and payment handling for hospitality clients, and your compliance advisers sign off the controls.

  • 05

    Clear communication throughout

    A dedicated project manager, updates on Slack and Asana, and regular sprint meetings. No ghosting, no excuses: you always know where the project stands.

What actually connects across the RMS Cloud API

RMS Cloud exposes a token-authenticated REST API. Your app authenticates, receives an access token that expires, and refreshes it on a schedule (SSO tenants use API keys instead of tokens). From there, four data surfaces do most of the work.

Reservations
List and read reservations and stays across properties, filtered by status, arrival and departure dates, channel, and guest. This is what powers real-time booking sync, mobile check-in, and a guest app that never says we do not see your booking.
Rates and availability
Read live rates, restrictions, and room inventory so your booking engine, upsell offers, and channel sync all price off the same source. Rate changes are also where the rate_status_changed webhook lets you react without re-reading the whole calendar.
Housekeeping and tasks
Push guest service requests (housekeeping, maintenance, late checkout) into RMS Cloud task management and read status back, so front-desk and app stay on one queue instead of a paper slip.
Guest data
Read and update guest profiles: contact details, language, nationality, and stay history. This feeds CRM segmentation, loyalty tiers, and the multilingual and multi-currency logic in the guest app.

Webhook vs polling: how we keep your app in sync

ApproachHow it worksWhen we use it
Webhooks (event-driven)RMS Cloud pushes a trigger (for example rate_status_changed or a task queue update) the moment something changes. You subscribe once through the self-service webhook setup.Anything that must feel live: a rate change hitting the booking engine, a new reservation appearing in the app, a service request reaching staff.
Polling (scheduled reads)Your app asks the API for changes on a fixed interval. RMS returns rate-limit headers (including X-RateLimit-Reset); tight loops get throttled, so the interval has to be deliberate.Reconciliation sweeps and data that has no webhook, batched at a sane interval to stay inside the rate limit rather than hammering the API.
Reconciliation jobA periodic full read that compares RMS Cloud state against your app's copy and repairs any drift a missed or out-of-order event left behind.Every integration, as a safety net. Webhooks can be missed or arrive out of order; the reconciliation job is what keeps a 30-minute-stale screen from ever happening.

Pitfalls we plan around

An RMS Cloud integration is not hard because the API is exotic. It is hard because a live property runs 24/7 and the failure modes are quiet. These are the ones we design for from week 1.

Sync drift
A missed webhook or an out-of-order event leaves your app showing a room as available that RMS Cloud already sold. We treat webhooks as best-effort, not gospel, and back every integration with a reconciliation job so drift self-heals instead of surfacing at the front desk.
Rate limits
Polling in a tight loop gets throttled, and a throttled integration looks like a stale app. We read the rate-limit headers, back off on X-RateLimit-Reset, and move anything time-sensitive onto webhooks so we are not fighting the limit.
Mapping mismatches
Room types, rate plans, and property codes rarely line up one-to-one between RMS Cloud and a channel manager or booking engine. We lock the mapping in the week-1 data-flow diagram and validate it against the RMS Cloud sandbox before go-live, because a wrong mapping is an overbooking waiting to happen.
Token and SSO handling
Access tokens expire, and SSO tenants cannot use token auth at all. We handle refresh cleanly and detect the SSO case up front, so the integration does not silently stop syncing the day a token lapses.

Pricing for RMS Cloud integration and development

Basic Integration

Connect one tool (channel manager, payment gateway, CRM) to RMS Cloud with API sync.

  • Single integration point
  • Data mapping and sync setup
  • Testing in RMS Cloud sandbox
  • Timeline: scoped in week 1

Guest Experience App

Build a mobile app (iOS + Android) or web app with core guest features and RMS Cloud integration.

  • Mobile check-in
  • Digital room key (Bluetooth locks)
  • Service requests
  • Upsell/add-ons
  • Real-time booking sync
  • Custom design
  • Timeline: scoped in week 1

Full-Stack Solution

Complete custom solution with multiple integrations, advanced features, and ongoing support.

  • Everything in Guest App
  • Channel manager integration
  • Loyalty program
  • Custom reporting dashboard
  • Payment processing (RMS Pay, Stripe, Square)
  • Multi-property support (optional)
  • Timeline: scoped in week 1

Features

Unique features to make your RMS Cloud app stand out

  • 01

    Real-time PMS sync

    We sync booking status, room assignments, and guest preferences in real-time with RMS Cloud, so your app always shows accurate data. Whether a guest books through your website, an OTA, or the front desk, the reservation appears instantly, no more "we don't see your booking" moments at check-in.

    Built with
    RMS Cloud
  • 02

    Offline mode

    We build apps that cache critical data locally, so guests can check in, view their reservation, and access their digital key even when connectivity is spotty. Perfect for remote resorts, RV parks, or campgrounds where cellular coverage isn't guaranteed.

  • 03

    Compliance and security

    We build payment handling and guest data management around PCI-DSS and GDPR requirements, with credit card info, passport details, and booking history encrypted end-to-end. Your compliance advisers sign off the controls before launch.

    Built with
    PCI-DSS · GDPR · End-to-end encryption
  • 04

    Multilingual and multi-currency

    We use RMS Cloud guest profile data like language preference and nationality to auto-switch your app's language and display pricing in the guest's home currency. In tourist destinations, this alone boosts conversion on upsells and direct bookings.

    Built with
    RMS Cloud
  • 05

    Push notification automation

    Your app triggers timely, contextual messages based on RMS Cloud booking status: pre-arrival welcome, check-in reminders, upsell offers, and post-stay review requests. Each one fires off the booking event, so nobody on staff has to remember to send it.

    Built with
    RMS Cloud
  • 06

    Custom branding and white-label

    Your hotel booking app should look like your brand, not a generic hotel app. We design custom UI/UX that matches your property, and for multi-property operators we build a white-label platform where each property gets its own branded app sharing the same RMS Cloud backend.

    Built with
    White-label · RMS Cloud backend

RaftLabs vs off-the-shelf vs DIY RMS Cloud apps

RaftLabs (Custom Built)Off-the-Shelf Tools (e.g., Guest Messaging Apps, Basic Upsell Widgets)DIY Integration
Customization
Tailored to your property's workflows and brandLimited to vendor's pre-built featuresBasic, template-driven
RMS Cloud Integration
Native, real-time API connectionMay require middleware or manual syncingRequires technical expertise
Scalability
Built to grow with your businessVendor-dependent limitsNot suitable for growth
Branding
Fully white-labeledGeneric look with limited brandingVery limited
Cost
Medium (one-time build + optional support)Low to Medium (recurring monthly fees)Very Low (but high hidden costs)
Ownership
You own the code and dataVendor-controlledPlatform-controlled
Support
Dedicated dev teamTicket-based supportCommunity forums
Best For
Hotels, resorts, multi-property operators who want control and growthSmall properties needing quick deploymentTesting ideas or very small operations

Use cases

Business use cases of RMS Cloud integration

  • 01

    Direct booking growth

    We build custom booking engines and guest apps that integrate with RMS Cloud, driving more bookings through your own channels, reducing OTA commissions and increasing direct revenue.

    Built with
    RMS Cloud
  • 02

    Operational efficiency

    Automate data entry, guest check-ins, and service requests by connecting RMS Cloud with your front desk tools and guest-facing apps, so your team stops wasting time on manual tasks.

    Built with
    RMS Cloud
  • 03

    Revenue optimization

    Integrate upsell features like room upgrades, spa, and F&B directly into your guest app, powered by real-time RMS Cloud inventory and pricing data.

    Built with
    RMS Cloud
  • 04

    Guest satisfaction

    We build frictionless experiences like mobile check-in, service requests, and upsells that sync with RMS Cloud to delight guests at every touchpoint. Happy guests leave better reviews and book again.

    Built with
    RMS Cloud
  • 05

    Multi-property management

    For hotel chains and RV park networks, we build centralized dashboards that pull data from multiple RMS Cloud instances into one unified view.

    Built with
    RMS Cloud
  • 06

    Strategic data and reporting

    We build custom analytics dashboards that pull RevPAR, ADR, and occupancy metrics from RMS Cloud, giving GMs and executives a unified, accurate view for smarter forecasting and strategic decisions.

    Built with
    RMS Cloud

Industries

Industries we serve

  • 01

    Hotels and resorts

    We build hotel management software, guest apps, booking engines, and loyalty programs for independent hotels and boutique resorts that want to compete with big chains.

  • 02

    RV parks and campgrounds

    RMS Cloud specializes in RV park management. We build custom reservation systems, member portals, and mobile apps tailored for the outdoor hospitality industry.

    Built with
    RMS Cloud
  • 03

    Vacation rentals

    Connect RMS Cloud with Airbnb, Vrbo, and Booking.com via channel managers. We build owner portals and guest communication tools for property managers.

    Built with
    RMS Cloud · Airbnb · Vrbo · Booking.com
  • 04

    Hospitality tech

    If you're building a SaaS tool for the hospitality industry, we integrate with RMS Cloud on your behalf, enabling your customers to connect their PMS directly.

    Built with
    RMS Cloud

What it costs

Every project starts at $10000.

The first phase connects your guest app to RMS Cloud for booking sync, mobile check-in, and keyless access.

Starting investment

Starts at $10000

Property count, integrations, and guest features set the scope. After a 30-minute call, you get a written build, buy, repair, or wait recommendation plus first-phase direction. Free, whether or not you build with us.

Own integration work when the workflow shapes margin, experience, speed, or a product customers pay for.

Choose a maintained product when it handles the core workflow and the remaining gaps can be solved with configuration, a connector, or a small process change.

A fit

The workflow shapes margin, customer experience, speed, or a product customers pay for.

One workflow and one connection define the first integration.

You run on RMS Cloud and need a direct booking engine built on your PMS data.

Not a fit

A maintained product handles the core workflow and the remaining gaps can be solved with configuration, a connector, or a small process change.

You do not have RMS Cloud yet and need to evaluate whether it fits before building on it.

The remaining work is a small process change rather than an integration.

Proof

What clients say about working with RaftLabs

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

RaftLabs has been an exceptional partner. From the start, they became more than just a service provider, they embraced our vision with their expertise and dedication. We're proud of the result.

Jennyfer Ngueno

CoFounder & CEO, Sekou

"The collaboration was very well managed from start to finish."

James Foskin

Founder & CEO, TiAiMe Limited

Work with us

Start with a no-obligation conversation

Partner with an RMS Cloud integration team that builds hospitality apps on your PMS data, not around it.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.

Common questions

RMS Cloud is a property management system (PMS) designed for hotels, resorts, RV parks, and vacation rentals. It handles reservations, guest profiles, billing, housekeeping, and more.

Integration eliminates manual data entry, ensures real-time accuracy, and enables mobile check-in, upsells, and automated guest communication.

A first integration covers one workflow and one connection. A full guest app with mobile check-in and keyless access is a bigger build, grown in phases after launch. Multi-property platforms are scoped per portfolio. Every project is fixed-priced in writing before development starts.

No. Working with an integration partner listed on RMS Cloud's partner directory means direct access to their engineering team and established integration patterns, instead of learning the API from documentation alone.

Yes. We can integrate RMS Cloud with Cloudbeds, Guesty, Hostaway, and others.

We can help you evaluate whether RMS Cloud fits your needs or recommend alternatives like Opera, Mews, or Cloudbeds.

A first integration starts at our $10000 minimum engagement. Full guest applications are scoped and fixed-priced after a discovery call. Enterprise solutions are priced per project. Contact us for a quote based on your specific requirements.

Yes. We build native iOS and Android apps (or web apps) that integrate with RMS Cloud.

Yes. We offer monthly retainers for bug fixes, feature updates, and technical support.

The lock interface alone has a small return. A key-system connection without self check-in is two extra clicks and no guest-name association. The investment pays when it is stacked with self check-in, kiosks, point of sale, or other integrations: that is when staff hours drop and direct revenue rises. Scope the hardware with the whole arrival journey, not as a standalone gadget.

Keep a PIN or door-code backup. Dead batteries happen, and not every guest wants another app. Kiosks bridge the gap between online check-in and physical key collection. The system should treat the phone as the primary path and the code as the fallback, both issued from the same reservation, so staff never juggle two systems.

Book a room yourself and arrive like a guest: complete check-in, open the door, request something, check out. If any step needs staff intervention that the demo did not show, the integration is thinner than claimed. Ask what happens when the PMS API changes or goes down. Your front desk cannot stop because a vendor had an outage. And confirm the integration partnership terms: some PMS vendors charge pay-to-play access fees that change the economics of the whole project.

Our documented RMS Cloud delivery is City Break Apartments, a Dublin serviced-apartment operator. After we launched an RMS Cloud booking platform with keyless access:

  • Self check-ins grew 7x (from fewer than 10 to 72+ per week)
  • Direct revenue rose 25%
  • 250 OmniTec Bluetooth locks were activated for keyless entry
  • The team saved 20+ staff hours per week
  • 580+ active users signed onto the new website within two months

Your numbers will depend on your property size, channel mix, and how much is manual today. We scope the expected impact against your baseline in week 1, before you commit to a build.