Generative AI Development Services

Generative AI development services for output people can use.

Bring the draft people keep rewriting, the knowledge assistant nobody trusts, or the LLM feature still living in a demo. We define useful output, connect the right sources and permissions, test the failures that matter, and build the review and monitoring path around the model.

Bring one output your team keeps correcting. Leave with a buy, integrate, prove, build, or stop recommendation.

Generative workflow evidence

Draftly

The product joined AI-assisted drafting with a personal voice profile, collaborative editing, approval, and scheduled publishing. The useful outcome was a completed content workflow, not an isolated model response.

500+
active users recorded in the first 60 days
40%
faster content-review cycles in project records

The brief

Start with what is not working.

Good software decisions begin with the constraint, not a list of features or a preferred technology.

01

The output sounds fluent, but people still have to verify the source, restore missing details, or rewrite it in the right voice.

02

A knowledge assistant answers the easy questions while stale, conflicting, or permission-sensitive material makes the useful ones risky.

03

Every prompt, model, or source change starts another round of manual checking because no shared evaluation says whether the product improved.

Plain answer

Generative AI development builds software that creates, transforms, or answers from text, images, audio, code, and business data. A usable product includes the workflow, approved sources, permissions, evaluation, human review, monitoring, and cost controls around the model. Every RaftLabs project starts at $9,500.

What to remember

  • Use an existing product when the task is common and its data, controls, integrations, and commercial model fit.
  • RAG improves access to changing source material, but it does not correct weak sources, settle conflicting policy, or guarantee factual answers.
  • Model, prompt, retrieval, source, and policy changes should rerun the same representative evaluation before reaching users.

Fluent output can still be wrong for the job.

The draft reads well until someone restores the product detail the model removed. The policy answer sounds certain until a reviewer notices that it combined last year's document with a newer exception. The summary is accurate sentence by sentence but leaves out the condition that changes the decision.

Generative AI makes producing an answer easy. The product work begins with deciding which answer is useful. That requires the original request, approved sources, user permissions, required details, acceptable variation, failures that need review, and the next step after the output is accepted.

Consider a team generating replies to customer requests. A model can draft a polite response in seconds. The workflow still fails if it cannot see the current account state, quotes a retired policy, exposes another customer's information, or invents a commitment the service team cannot keep. A useful system prepares the reply from allowed evidence, shows the source when necessary, flags missing information, and leaves the final decision with the right person.

Fit

Custom generative AI should own a workflow difference, not recreate a common tool.

The case becomes stronger when the output depends on your sources, product experience, operating rules, integrations, or measurable review burden.

A fit
01

The output must use private or changing source material and preserve the permissions attached to it.

02

Generation belongs inside an existing customer product, approval path, or operational record rather than a separate chat window.

03

Your team can provide representative requests, acceptable output, and the failures that would make the workflow unsafe or uneconomic.

Not a fit
01

A maintained writing, meeting, image, search, or support product handles the task without material workarounds.

02

Nobody can define a useful result, resolve conflicting source material, or review examples during development.

03

The requirement is perfect open-ended generation with no safe correction, refusal, or human decision path.

The first call can compare an existing product, a small integration, a proof, and a custom workflow. Owning more software is not automatically the better answer.

Buy, integrate, or build a generative AI workflow?

DecisionUse an existing productIntegrate a modelBuild a custom workflow
Best fitThe job is common and the product already fits the users and controlsThe existing product needs one bounded generative capabilityThe sources, workflow, roles, evaluation, or experience create meaningful difference
What you ownConfiguration, adoption, and vendor governanceThe surrounding product, prompts, evaluation, and integrationThe application, workflow, evaluation, interfaces, and provider choices
Main trade-offFastest start, but limited roadmap and switching controlLess new software, but provider limits and existing architecture shape the featureHighest control, with responsibility for operation, monitoring, and change
Do not choose it whenWorkarounds erase the value or data terms are unacceptableThe feature cannot be isolated from a larger broken workflowThe difference is too small to justify building and maintaining it

Useful work

Start with the output people need, not the model category.

These are recurring generative jobs. Each becomes a product only when the input, context, evaluation, review, and next action are designed together.

  • 01
    Draft and transform content
    Create, rewrite, localise, expand, shorten, or adapt material inside a real publishing or communication workflow. Preserve required facts, voice, approvals, version history, and where the accepted draft goes next.
  • 02
    Answer from approved knowledge
    Help customers or staff find an answer across policies, manuals, product material, records, or research. Keep source dates, ownership, permissions, citations, conflicts, refusal, and escalation visible.
  • 03
    Summarise without losing the decision
    Turn meetings, calls, cases, reports, or long documents into the facts, actions, exceptions, and unresolved questions a named user needs. Measure missing critical details, not only readable prose.
  • 04
    Turn unstructured input into a schema
    Convert text, documents, images, or audio into named fields another system can use. Validate types and required values, show the supporting source, and route uncertain or conflicting fields to review.
  • 05
    Create and review multimodal assets
    Generate or transform text, images, audio, and mixed media when the product needs more than a chat response. Include brand or product constraints, rights, accessibility, approval, storage, and delivery in the workflow.
  • 06
    Add a copilot inside existing work
    Prepare research, suggestions, comparisons, or next actions without removing human authority. Give the user enough evidence and control to accept, correct, reject, or ignore the output quickly.

A RAG product is an information system, not a folder connected to a chatbot.

Retrieval-augmented generation, usually shortened to RAG, lets a model answer with information retrieved from external sources. It fits product manuals, policies, research, contracts, support material, customer records, and other knowledge that is private or changes after the model was trained.

The hard work starts before retrieval. Documents need owners, status, dates, access rules, useful structure, and a reliable update path. A draft policy and an approved policy cannot carry the same authority. Two departments may publish conflicting guidance. A user may be allowed to know that a document exists without being allowed to read its contents. If the source system cannot settle those conditions, the model will reproduce the confusion more fluently.

At request time, the system interprets the question, applies the user's permission boundary, retrieves and ranks relevant passages, and gives selected context to the model. The answer may show citations, disclose uncertainty, ask for missing information, or refuse when the evidence is weak. Retrieval quality and answer quality must be measured separately: the model cannot use a source the system never found, and finding the right source does not guarantee the model represented it correctly.

Approach

Prompting, RAG, fine-tuning, or an agent?

Prompting and structured output
Start here when clear instructions, examples, and a defined schema can produce the required result without private or frequently changing knowledge.
Retrieval-augmented generation
Use RAG when the answer must draw from current or private sources. Source preparation, permissions, retrieval, citations, and evaluation become part of the product.
Fine-tuning
Consider fine-tuning when a narrow behaviour remains weak after simpler approaches and a consistent dataset can show that training improves the measured result.
AI agent
Use an agent when the system must choose and execute actions across tools. Permissions, confirmation, retries, duplicate actions, rollback, and audit create a separate risk boundary.

Production scope

The model is one component. The operating product sits around it.

A first release only needs the pieces required for one useful path, but it should not hide the work needed to keep that path measurable and controllable.

  • 01
    Context and source pipeline
    Prepare the approved sources, metadata, update events, access rules, chunking or transformation, retrieval, and the evidence shown back to users.
  • 02
    Model and provider boundary
    Select models against the task, expose cost and latency, manage context limits and fallbacks, and keep provider-specific code from spreading through the product.
  • 03
    User workflow and integrations
    Place generation where the work happens, carry the right account or case context, and return accepted output to the existing system of record.
  • 04
    Evaluation and change control
    Preserve representative normal, difficult, and prohibited cases. Version prompts, models, sources, retrieval, and policies, then compare every material change with the current release.
  • 05
    Human review and recovery
    Make sources, uncertainty, corrections, approval, refusal, retry, and provider outage behaviour clear to the person responsible for the result.
  • 06
    Monitoring and economics
    Track accepted output, edits, retrieval misses, unsupported claims, refusals, latency, errors, provider usage, and cost per completed result after release.

How it works

Prove the output before expanding the product.

Each phase answers one buyer question and keeps the next investment conditional on evidence from the current one.

  1. 01
    Understand

    Define the useful result

    Which output changes the work, and what does a person still have to correct today?

    Follow representative requests from input to accepted result. Record sources, permissions, corrections, exceptions, and what happens after the output leaves the model.

    Decision produced

    One user, request, current path, approved context, expected result, failure cost, review owner, and measurable definition of useful output.

    Risk closed

    Optimising fluent prose while the product continues to omit the detail, evidence, or next step people actually need.
  2. 02
    Compare

    Prove the lightest credible approach

    Can an existing product, direct integration, RAG, structured output, or fine-tuning clear the threshold?

    Test the smallest approaches that could materially change the build decision. Keep an unseen holdout and separate retrieval failure from generation failure where sources are involved.

    Decision produced

    A measured recommendation based on representative normal, difficult, and prohibited cases, including quality, reviewer effort, latency, cost, and failure patterns.

    Risk closed

    Choosing the most sophisticated architecture before proving that a simpler product or model call can do the job.
  3. 03
    Control

    Build the workflow around the model

    What must happen before, around, and after generation for one complete path to work?

    Build only the surrounding product needed for the first useful result. Keep source evidence, correction, refusal, and ownership visible instead of hiding model uncertainty behind a polished interface.

    Decision produced

    The interface, source and permission path, validation, review, integrations, fallback, evaluation, provider boundary, and acceptance criteria for the first release.

    Risk closed

    Shipping a chat box that produces an answer but cannot fit the user's account, approval, system of record, or recovery path.
  4. 04
    Operate

    Release inside a measured boundary

    Does the workflow stay useful as users, sources, models, and volume change?

    Start with a controlled audience or workload. Review accepted output, edits, refusals, unsupported claims, retrieval misses, latency, cost, and incidents before expanding the use case.

    Decision produced

    A controlled release, comparison with the original baseline, live quality and cost signals, incident path, operating notes, and a recommendation for the next boundary.

    Risk closed

    Treating launch as proof of quality while prompt, provider, source, and user changes quietly move the system outside the tested conditions.

What should remain under your control

These are questions to put into the architecture, contract, and handover rather than accepting a general promise of private or responsible AI.

  • 01
    Which data reaches each provider?
    Map prompts, files, retrieved passages, metadata, user details, logs, and feedback. Record retention, training use, region, subcontractors, and the configuration that governs them.
  • 02
    Who can retrieve which source?
    Apply the signed-in user's permissions before search and generation. Test cross-role questions, restricted titles, cached results, and source changes that could expose information indirectly.
  • 03
    What happens when content contains instructions?
    Treat user input, retrieved text, webpages, tool output, and system rules as different trust levels. Test prompt injection, unsafe files, data extraction attempts, and prohibited actions.
  • 04
    Can a model or provider be replaced?
    Keep prompts, configurations, evaluation sets, source processing, and application state usable outside one vendor path. Run the same tests before accepting a replacement.
  • 05
    Can the system refuse, stop, and recover?
    Name when output is blocked or reviewed, how users correct it, who handles incidents, how a previous version is restored, and how provider access or deployed data is removed.

Every project starts at $9,500.

The first paid phase is deliberately bounded. It may audit an existing prototype, prove one output, test RAG on representative sources, integrate a model, or deliver one controlled generative workflow.

The 30-minute buy, integrate, prove, build, or stop conversation comes first and costs nothing. If a maintained product already fits, that can be the recommendation.

What the first phase can be

  1. 01

    Prototype or LLM feature audit

    Inspect the prompts, models, sources, retrieval, evaluation, permissions, review path, integrations, failures, and operating estimate before more work depends on it.

  2. 02

    Output-quality proof

    Test one drafting, summarising, extraction, answering, or multimodal claim on representative inputs and agree the production decision from the evidence.

  3. 03

    RAG feasibility phase

    Prepare a bounded source set, preserve permissions and metadata, test retrieval and answer quality separately, and expose the source-governance gaps.

  4. 04

    One controlled workflow

    Complete one path from request to reviewed result, including the necessary context, model, validation, permissions, integration, evaluation, and monitoring.

The evidence decides the first phase. Before it begins, you will know what result is included, how it will be judged, what remains outside scope, and what would justify another investment.

Starting investment

$9,500

Minimum project scope. The output, sources, evaluation, workflow, ownership, acceptance criteria, exclusions, price, and timing are written down before the phase starts.

Price held for the phase

The agreed phase price does not move unless you approve a material change in scope.

Client-controlled accounts

Project-specific code, data, cloud, analytics, and model-provider access remain under client control where provider terms and security allow.

60-day launch warranty

Defects in the agreed application scope, release support, and small interface corrections are covered for 60 days after launch.

Frequently asked questions

Generative AI development services design and build software that creates, transforms, or answers from text, images, audio, code, and structured business data. The work can include an LLM application, copilot, RAG system, content workflow, document transformation, or multimodal feature. Production scope also covers the interface, sources, permissions, integrations, evaluation, human review, monitoring, and operating cost around the model.

Generative AI development focuses on creating or transforming content and answering from context, usually with language or multimodal foundation models. Broader AI development also includes prediction, ranking, recommendation, anomaly detection, computer vision, optimisation, and other machine-learning systems. Start with the user task and required result; the technology category should follow the problem rather than lead it.

Buy a maintained product when the task is common and its workflow, data terms, permissions, integrations, quality, and commercial model fit. Build or integrate when the source material, operating rules, customer experience, evaluation, or system connections create a meaningful difference. Compare total operating cost and switching effort as well as the initial build. A hybrid can keep a commercial model underneath an owned workflow.

Yes, when the existing product exposes a safe path to the relevant users, data, and actions. Integration may use an API, webhook, event stream, approved database view, file exchange, browser extension, or a small service. The scope identifies the source of truth, user permissions, context limits, review path, duplicate and retry behaviour, provider outage response, and where accepted output belongs in the current workflow.

An LLM application is software that uses a large language model for a defined job such as drafting, summarising, answering, classifying, extracting, rewriting, or explaining. The model is one component. The application supplies context, manages users and permissions, validates output, connects business systems, records feedback, handles uncertainty, and measures whether the result is useful enough for the intended workflow.

RAG retrieves relevant passages from approved sources and gives them to a model when it prepares an answer. It is useful when information is private, changes often, or should be cited. A production RAG system must prepare and index sources, preserve metadata and permissions, retrieve and rank useful passages, handle conflicting or missing guidance, show evidence, and evaluate retrieval separately from answer quality.

No. RAG can give the model better evidence, but retrieval may miss the right source, return an outdated passage, combine conflicting material, or supply irrelevant context. The model can still make an unsupported claim. Reduce risk by improving source ownership, testing retrieval and answers separately, requiring citations where useful, defining refusals, and routing uncertain or high-impact output to a person.

Start with clear instructions, representative examples, structured output, and retrieval when current knowledge is required. Consider fine-tuning when a narrow, repeatable behaviour remains weak and a suitable dataset can demonstrate improvement against the simpler baseline. Fine-tuning is not the normal way to keep changing facts current, and it does not remove the need for evaluation, permissions, monitoring, or a source strategy.

Most products should begin with a capable hosted or open model and measure it against the real task. Training a foundation model from scratch requires substantial data, compute, specialised expertise, and ongoing operation. It is justified only when proprietary data, performance, economics, control, or research goals make that burden worthwhile. Fine-tuning an existing model and training a new foundation model are very different investments.

You need representative requests, examples of acceptable and unacceptable output, the relevant source material, permission to use it, and people who can resolve disputed cases. RAG also needs source owners, useful document structure, metadata, update rules, and access permissions. Fine-tuning needs a consistent dataset tied to a measured behaviour. The first phase should expose data gaps instead of assuming a large folder is ready.

Yes. A multimodal workflow can read or create combinations of text, images, documents, and audio. The design still begins with the required result: which fields, visual details, spoken information, or generated asset matter, how they are checked, and where they go next. File quality, layout, language, size, latency, cost, copyright, and accessibility can change the viable model and review path.

Evaluation follows the task. A grounded answer may be checked for source coverage, citation support, factual consistency, completeness, refusal, and usefulness. A structured output may be checked field by field. A draft may need a human rubric for voice, required details, and edit effort. Representative normal, difficult, and prohibited cases are preserved so model, prompt, retrieval, source, and policy changes can be compared consistently.

Permissions should be applied before retrieval, not only hidden in the interface after an answer is generated. Source records retain ownership, audience, status, date, and other access metadata. The retrieval path uses the signed-in user's allowed scope, and citations should not expose restricted titles or passages. The test set includes cross-role questions and attempts to retrieve information the user should not see.

Treat model instructions, retrieved content, user input, and tool output as different trust levels. Limit accessible sources and actions, validate structured output, protect secrets, require approval for consequential actions, record relevant traces, and test indirect instructions hidden inside documents or webpages. No single filter removes the risk. Security owners should approve the data boundary, threat model, monitoring, incident response, and acceptable residual exposure.

Usually, if the application keeps provider access behind a clear interface and stores prompts, configurations, evaluation sets, logs, and source processing outside a vendor-only workflow. A new model still needs the same regression tests because quality, refusals, latency, context limits, and cost can change. Provider portability is a design choice, not an automatic benefit of using an API or open model.

Ongoing cost can include model or inference usage, embeddings, retrieval, storage, image or audio processing, provider fallbacks, retries, monitoring, human review, support, and later evaluation or fine-tuning. Estimate these at expected and peak volume and track cost per accepted or completed result. Caching, smaller models, routing rules, context limits, review thresholds, and client-controlled provider accounts can keep costs visible.

Timing depends on the first uncertainty and workflow rather than the model API. Auditing a prototype, proving source-grounded answers, integrating one structured-output task, and building a multi-role product are different scopes. Source readiness, representative examples, integrations, permissions, evaluation, security review, multimodal processing, and the number of user surfaces usually affect timing most. The phase timing and dependencies are written down before work starts.

Every RaftLabs project starts at $9,500. The first phase may be a prototype audit, output-quality proof, RAG feasibility test, provider integration, or one bounded workflow. The final price depends on source condition, evaluation depth, model and hosting choice, user roles, integrations, multimodal inputs, security requirements, expected volume, and failure cost. Scope, acceptance criteria, exclusions, ownership, price, and timing are agreed first.

The client owns project-specific application code, prompts, configurations, evaluation assets, and agreed project IP, and controls the repository, data, cloud, analytics, and model-provider accounts where practical. Third-party models, datasets, services, and open-source components retain their own terms. Source access and generated-output rights should be reviewed for the actual providers, content, users, and markets involved.

Release begins with a controlled audience or workload. Track accepted output, corrections, refusals, unsupported claims, retrieval misses, latency, provider failures, cost per completed task, and user feedback against the original baseline. Rerun the evaluation when prompts, models, retrieval, sources, or policies change. Every launch includes a 60-day warranty for defects in the agreed application scope and release support.

Work with us

Bring the output your team keeps correcting.

In a 30-minute call, we will help you decide whether to use an existing product, integrate a model, run a proof, build a custom workflow, or stop before the surrounding work becomes expensive.

  • One user, request, expected output, and the current way people complete the job.
  • Representative normal, difficult, and prohibited examples rather than a polished demonstration set.
  • The sources, permissions, systems, and review steps the result depends on.
  • A measurable threshold for accepted output, correction effort, speed, cost, or safe refusal.