Semantic Search Development Services

Semantic search that finds what users mean, not just what they typed.

Keyword search returns pages that contain the words you typed. Semantic search returns results that answer your question, even when the exact words don't match.
We build semantic search systems that understand what users mean, not just what they typed. Product search that finds relevant items when customers describe what they want. Knowledge base search that surfaces the right answer rather than a list of pages. Internal search across documents, wikis, and data that retrieves by meaning.

  • Semantic search powered by vector embeddings and meaning-based retrieval

  • Hybrid search (semantic + keyword BM25) for higher precision across diverse queries

  • Re-ranking for precision above and beyond initial retrieval

  • Integration with your existing product catalogue, knowledge base, or document store

Recent outcomes

Voice AI · Research

6× deeper insights

Text-based interviews converted to automated phone calls

AI Automation · Ops

20k+ txns day one

Manual invoice OCR across 40+ gas stations

Loyalty · Retail

1,062 users in 4 weeks

SuperValu & Centra loyalty platform with receipt validation

SaaS · Logistics

2,000+ shipments yr 1

Multi-carrier shipping hub for Indonesian eCommerce

4.9
on Clutch
See our work

The problem

Sound familiar?

  • Users searching your product catalogue or help centre and not finding what they're looking for, even though the content exists?

  • Search that fails on synonyms, related terms, and natural language descriptions of what users want?

Short answer

RaftLabs builds semantic search systems using vector embeddings and hybrid BM25 retrieval for clients across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia. Integration into an existing product runs $20,000-$45,000. Standalone systems with re-ranking run $30,000-$65,000. Most systems drop zero-result rates below 2%.

Key takeaways

  • Integrating semantic search into an existing product runs $20,000–$45,000; standalone systems with re-ranking run $30,000–$65,000.
  • Most production systems drop zero-result rates below 2%.
  • Systems are built using vector embeddings and hybrid BM25 retrieval for higher precision across diverse queries.
  • Re-ranking is applied on top of hybrid retrieval to push precision beyond initial retrieval results.

Trusted by

Vodafone logo
Aldi logo
Nike logo
Microsoft logo
Heineken logo
Cisco logo
Calorgas logo
Energia Rewards logo
GE logo
Bank of America logo
T-Mobile logo
Valero logo
Techstars logo
East Ventures logo
TuneClub logo

The content was there the whole time. Search just couldn't find it.

A customer types "comfortable running shoes for flat feet" into a 2M-product catalogue. The right products exist. The exact words don't appear in any product title, so keyword search returns nothing, and the customer leaves. Multiply that by every synonym, every natural-language description, every way a person phrases what they want.

Semantic search closes that gap. It converts the query and your catalogue into vectors and retrieves by meaning, so "flat feet" finds arch-support styles the title never mentions.

The zero-result rate is the tell. On a large catalogue a good semantic layer can take it from double digits down to low single digits. Those failed searches are lost revenue, and most of them were never a content problem.

The cost of poor search is measurable: failed searches, users leaving, support tickets from people who couldn't find the answer, and lower conversion rates on product catalogues where users couldn't find what they were looking for.

According to IDC's white paper "The High Cost of Not Finding Information," knowledge workers fail to find the information they need 44% of the time, costing enterprises with 1,000 employees an average of $5.7 million per year in lost productivity. Semantic search directly attacks that failure rate by matching on meaning, not just matching on words.

RaftLabs has shipped 20+ AI products in the last 24 months and 100+ products since 2015, for clients including Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin, rated 4.9/5 by clients on Clutch. The team that scopes your search problem in week 1 is the team that ships it, typically inside 12 weeks: no offshore handoff after the contract is signed. Good semantic search eliminates most of those failures.

Semantic search pays off when the content exists and users still can't find it.

Everything on the left should already describe your situation. Even one thing on the right, and a simpler keyword index or a RAG pipeline is the smarter first step.

A fit
01

A product catalogue, help centre, or document store where users fail to find content that already exists.

02

Search that breaks on synonyms, related terms, and natural-language queries, with query logs and zero-result rates to prove it.

03

You want to integrate semantic retrieval into an existing product or build a standalone system, with budget for a build from $20,000.

Not a fit
  • A small content set where a plain keyword search already returns the right result.
  • You need one synthesised answer rather than a ranked list of results, which is a RAG pipeline, not search.
  • You have no query data or indexable content yet.

What we build

What we build

  • 01
    E-commerce and product search
    Product search that understands natural language and buyer intent, so a query like 'comfortable running shoes for flat feet' finds the right products even when those exact words appear in no product title. Built on vector search with CLIP for visual similarity, attribute filters apply on top, along with merchandising controls and a target zero-result rate below 2%, the metric that predicts lost revenue from search failure.
  • 02
    Knowledge base and help centre search
    Search for knowledge bases and help centres that surfaces the answer rather than a list of articles, built to deflect support tickets. Natural language questions match the right content even when the user's vocabulary differs from the article title, and chunk-level retrieval returns the relevant passage, with GPT-4o mini synthesising a direct answer above the links. Integrates with Zendesk, Intercom, Freshdesk, and Notion.
  • 03
    Enterprise internal search
    Unified search across your organisation's internal content, ranked on one relevance scale, spanning Confluence, Notion, SharePoint, Google Drive, and Slack. Permission-aware retrieval only returns documents the user can access in the originating system, with a latency target under 300ms at the 95th percentile on indices up to 5 million documents.
  • 04
    Developer and documentation search
    Semantic search for technical documentation, API references, and code repositories, built for how developers actually query: conceptual problem descriptions, not exact function names, so a search for 'rate limiting' finds the docs that call it 'throttling'. Tree-sitter-based, code-aware embeddings keep retrieved snippets syntactically complete, shipped as an npm package for your existing docs site.
  • 05
    Hybrid retrieval and re-ranking
    Production-grade hybrid retrieval combining semantic search with keyword retrieval, because semantic search handles intent and paraphrase while keyword catches exact identifiers, product codes, and proper nouns. BM25 and vector results merge via reciprocal rank fusion, then a cross-encoder re-ranks them, typically adding 10-20% Precision@3 on domain-specific corpora, and a labelled evaluation set built at project start means retrieval improvements are measured rather than assumed.
  • 06
    Search analytics and optimisation
    Search performance monitoring built in from day one, because production behaviour rarely matches what you tested and quality degrades as content and queries evolve. Zero-result queries reveal content gaps and tell you exactly what to add, low CTR on high-volume queries flags the highest-priority fixes, and A/B testing validates retrieval changes on real traffic.

Ready to scope your semantic search project?

30 minutes. You walk away with a clear cost, timeline, and retrieval architecture. No commitment.

How it works

From scope to shipped

Every project follows the same four phases. Scope is locked and price is fixed before development starts.

  1. Week 1
    01

    Discover and scope

    We audit your existing search behaviour: query logs, zero-result rates, and content structure. You leave week 1 with a written scope, a retrieval architecture decision, and a fixed-price quote. No build starts without your sign-off.

  2. Weeks 2-4
    02

    Embedding pipeline and index

    We select the embedding model against your content type, build the ingestion and chunking pipeline, and populate the vector index. Retrieval quality is measured against a labelled evaluation set before integration begins.

  3. Weeks 5-10
    03

    Integration, hybrid retrieval, and QA

    The search API is integrated into your application. Hybrid BM25 + semantic retrieval and re-ranking are tuned against real query patterns. QA runs in parallel with every sprint, not as a final phase.

  4. Weeks 10+
    04

    Launch and post-launch monitoring

    Production deployment with query logging, zero-result rate alerting, and CTR dashboards activated on launch day. 8 weeks of post-launch support included in every project.

What clients say

What our clients say

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Amer Abu Khajil
Amer Abu Khajil
Canada flagCanada
Founder, Peak Studios & Perceptional

I found RaftLabs to be the perfect partner for Perceptional, with their expertise in helping startup founders build MVPs, a free consultation, a prototype that matched my vision, and their unwavering support.

01 / 02

What does semantic search development cost?

Where you land depends on scope, not negotiation:

Integration into an existing product, $20,000-$45,000
Replacing or augmenting an existing search feature with a semantic retrieval layer behind your current API or UI, in 6 to 10 weeks.
Standalone application, $30,000-$65,000
A custom UI with hybrid retrieval and re-ranking, in 10 to 14 weeks.
Enterprise search, $50,000-$100,000
Search across multiple content sources with access control and monitoring, in 14 to 18 weeks depending on connectors and access complexity.

What it costs

Semantic search, starting at $20,000.

A written scope, a retrieval architecture decision, and a firm quote in week 1. No build starts without your sign-off.

Starts at $20,000

Starts at $20,000. Embedding and retrieval infrastructure runs $200 to $1,500 a month at production volume, depending on query load and index size. Index your highest-traffic search surface first and expand from there.

Most production systems drop zero-result rates below 2%, the metric that predicts lost revenue from search failure.

No hourly billing

Once we audit your search behavior and scope the work, the price is locked in writing. No hourly billing, no surprise invoices, no unapproved change fees.

Post-launch support

8 weeks of post-launch support included in every project, with query logging, zero-result alerting, and CTR dashboards live on launch day.

Stay on topic

More on RAG & knowledge management

Frequently asked questions

Keyword search finds documents that contain the words in your query, it matches strings, not meaning. Semantic search finds documents that are conceptually similar to your query, it understands that 'ways to reduce employee turnover' is related to 'retention strategies' and 'engagement initiatives', even though the words don't overlap. Semantic search uses vector embeddings: your query and your documents are converted to high-dimensional vectors, and retrieval finds the vectors most similar to the query vector. The result: users find relevant content when they describe what they want in their own words.

Hybrid search combines semantic vector retrieval with traditional BM25 keyword search and merges the results (typically using reciprocal rank fusion or a re-ranker). Pure semantic search is great for intent matching but can miss exact terms, product codes, proper nouns, technical identifiers, and precise specifications. Pure keyword search is great for exact matches but misses conceptual relevance. Hybrid search outperforms either alone for most real-world search use cases: e-commerce product search, knowledge base Q&A, enterprise document search, and developer documentation. We implement hybrid search as the default for most production systems.

Semantic search retrieves relevant results and returns them as a list for the user to choose from, the user selects what they want from the ranked results. A RAG pipeline retrieves relevant content and passes it to a language model, which synthesises the retrieved content into a single answer, the user gets a direct answer, not a list of results. Semantic search is the right choice for search interfaces. RAG is the right choice for question-answering interfaces. The vector retrieval layer is shared between both, we build semantic search as a standalone product and as the retrieval layer inside RAG systems.

Embedding model selection depends on your content type, query patterns, and cost constraints. For general-purpose text: OpenAI text-embedding-3-small (cost-efficient, high quality) or text-embedding-3-large (higher accuracy, higher cost). For multilingual content: multilingual-e5-large or multilingual models from Cohere. For domain-specific content (medical, legal, technical): fine-tuned domain-specific models significantly outperform general models on domain vocabulary. We select and evaluate the embedding model against your specific content before production deployment.

Integrating semantic search into an existing product (replacing or augmenting an existing search feature) typically runs $20,000-$45,000. A standalone semantic search application with custom UI, hybrid retrieval, and re-ranking runs $30,000-$65,000. Enterprise search across multiple content sources with access control and monitoring runs $50,000-$100,000. Embedding and retrieval infrastructure costs at production volume depend on query load and index size, most systems run on $200-$1,500/month.

Integrating semantic search into an existing product takes 6-10 weeks: 1 week for scoping and model selection, 2 weeks for embedding pipeline and index setup, 3-5 weeks for integration and QA, and 1-2 weeks for tuning against real query data. A standalone application with a custom UI, hybrid retrieval, and re-ranking typically takes 10-14 weeks. Enterprise internal search across multiple sources runs 14-18 weeks depending on the number of connectors and access control complexity.

Yes. Most of our semantic search projects are integrations, not greenfield builds. We replace or augment existing keyword search with a semantic retrieval layer that sits behind your current search API or UI. The integration approach depends on your stack: we expose a REST or GraphQL search endpoint that your frontend queries, keeping your application layer unchanged while the retrieval layer shifts to vector-based. We also integrate with platforms like Shopify, Salesforce, Zendesk, and Confluence through their native APIs.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope Semantic Search Development Services in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.