NLP Development Services | Custom NLP Systems

NLP Development Services

Natural language processing turns unstructured text, emails, support tickets, contracts, clinical notes, user reviews, into structured data your systems can act on.
We build NLP systems that classify, extract, summarise, and interpret text at scale. Not generic sentiment scores. Models trained on your domain vocabulary that understand what your customers, documents, and users are actually saying.

  • Document classification, entity extraction, sentiment analysis, and text summarisation

  • Fine-tuned models on your domain vocabulary and document types

  • Integration with your existing data pipeline, CRM, or operational systems

  • LLM-based and traditional ML approaches depending on volume and accuracy requirements

Recent outcomes

Voice AI · Research

6× deeper insights

Text-based interviews converted to automated phone calls

AI Automation · Ops

20k+ txns day one

Manual invoice OCR across 40+ gas stations

Loyalty · Retail

1,062 users in 4 weeks

SuperValu & Centra loyalty platform with receipt validation

SaaS · Logistics

2,000+ shipments yr 1

Multi-carrier shipping hub for Indonesian eCommerce

4.9
on Clutch
See our work

The problem

Sound familiar?

  • Thousands of unstructured text inputs, support tickets, reviews, documents, nobody is processing systematically?

  • Off-the-shelf NLP tools that don't understand your domain-specific terminology?

Short answer

RaftLabs builds custom NLP systems for document classification, entity extraction, sentiment analysis, and summarisation for clients across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia. Models are fine-tuned on your domain data. A focused NLP system runs $20,000-$50,000 with a fixed-price scope before development starts.

Key takeaways

  • Models are fine-tuned on your domain vocabulary and document types, not generic pre-trained classifiers
  • A focused NLP system for a single task runs $20,000-$50,000 with a fixed-price scope before development starts
  • Traditional fine-tuned models (BERT, RoBERTa, spaCy) suit high-volume classification; LLM-based approaches suit complex extraction and summarisation
  • Integration approach: NLP models are deployed as REST APIs connecting to your CRM, data pipeline, or operational systems

Trusted by

Vodafone logo
Aldi logo
Nike logo
Microsoft logo
Heineken logo
Cisco logo
Calorgas logo
Energia Rewards logo
GE logo
Bank of America logo
T-Mobile logo
Valero logo
Techstars logo
East Ventures logo
TuneClub logo

AI development, by the numbers

AI products shipped in 24 months
20+
from kick-off to production-ready AI product
12 weeks
rated by clients on Clutch
4.9/5
shipping software and AI products
Since 2015

Text is your most underused data source

Most businesses are swimming in unstructured text: support tickets, customer emails, contracts, product reviews, clinical notes, compliance documents. Structured data in databases gets analysed. Unstructured text sits in folders and inboxes.

According to IDC, roughly 80% of all enterprise data is unstructured: documents, emails, contracts, and notes that standard analytics pipelines cannot read. NLP is the translation layer that makes that data queryable.

NLP systems turn that text into structured signals, classifications, scores, extracted entities, summaries, that your dashboards, CRMs, and operations systems can act on.

According to IDC, 80% of enterprise data is unstructured and that share is growing three times faster than structured data. For most businesses, that means the majority of what customers, employees, and documents are communicating sits completely outside any reporting or analytics workflow.

Capabilities

What we build

  • 01
    Document classification

    Automatic categorisation of incoming documents, emails, and tickets, routed to the right queue without human triage. Models fine-tuned on your labelled corpus beat generic classifiers on domain vocabulary, and accuracy is validated on held-out data from your own documents with the confusion matrix shown per class.

    Built with
    BERT · RoBERTa · LLM few-shot
  • 02
    Named entity extraction

    Structured data extraction from unstructured text: parties, dates, and amounts from contracts; diagnoses and dosages from clinical notes. Models fine-tuned on your annotated documents handle high-volume extraction, while LLM-based extraction covers variable-format documents where rigid schemas fall short. Output lands as structured JSON in your database, ERP, or document system, replacing manual data entry.

    Built with
    spaCy · Hugging Face · Label Studio
  • 03
    Sentiment and intent detection

    Customer sentiment scoring on reviews, support conversations, and feedback at the aspect level rather than one score per document, so a hotel review rates food, service, and cleanliness separately and you know what's actually broken. Intent classification routes tickets to the right specialist queue on first contact, delivered as per-record scores with confidence values.

  • 04
    Text summarisation

    Automated summarisation of long documents at a speed manual reading cannot match: clinical note summaries before encounters, term sheets from 50-page contracts in seconds, research digests for literature review. Extractive summarisation suits documents where verbatim accuracy matters; abstractive approaches read more fluently but need validation, and source sentence attribution lets reviewers verify every summary against the original.

    Built with
    T5 · BART · LLMs
  • 05
    Multilingual NLP

    NLP models that handle every language in your customer base or document sources, without separate models per language or accuracy loss on non-English text. Multilingual transformers support 100+ languages in a single model, and fine-tuning on a target language closes the gap where one underperforms. Built for global review pipelines, multilingual compliance documents, and unified feedback analytics across regions.

    Built with
    XLM-RoBERTa
  • 06
    NLP for compliance and legal

    Clause extraction and risk flagging in contracts and regulatory documents, where generic NLP models fail fastest because legal language is precision-critical. Parties, payment obligations, liability caps, and governing law are extracted as structured fields, and risk detection flags non-standard language for attorney review instead of full-document reading. Every extraction carries a confidence score, source reference, and audit log.

Capabilities

Related NLP capabilities

How we work

From scope to shipped

Every NLP project follows the same four phases. Scope is locked and price is fixed before development starts.

  1. Week 1
    01

    Discovery and data audit

    We audit your text data: volume, format, language, domain vocabulary, and current handling. You leave week 1 with a written scope document covering model approach, accuracy targets, and a fixed-price quote. No development starts without your sign-off.

  2. Weeks 2-3
    02

    Annotation and model design

    We design the labelling schema and annotation guidelines for your entity types or categories. Annotation tools are configured and a labelled dataset is built or reviewed. Model architecture is selected based on volume, latency, and accuracy requirements.

  3. Weeks 4-10
    03

    Train, validate, and integrate

    Models are trained on annotated data, validated on a held-out test set, and benchmarked by class. The NLP system is deployed as a REST API and integrated with your pipeline, CRM, or document management system. QA runs in parallel with each sprint.

  4. Weeks 10+
    04

    Deploy and monitor

    Production deployment with monitoring for accuracy drift and throughput. 8 weeks of post-launch support included. Model retraining scheduled as your document volume and vocabulary evolve.

Why us

Why teams choose RaftLabs

  • 01
    Senior engineers build what they scope

    The engineers who assess your NLP problem also build the solution. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.

  • 02
    Fixed price before development starts

    We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.

  • 03
    100+ products shipped since 2015

    Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record across NLP, AI, SaaS, mobile, and automation across healthcare, fintech, logistics, and legal.

  • 04
    Compliance built in from the start

    GDPR, HIPAA, SOC 2 - compliance requirements are scoped in week 1, not retrofitted before launch. We build to HIPAA-eligible infrastructure for healthcare data and GDPR-native handling for European markets from the start.

Tell us about your text data problem.

Document types, current volume, what you need to extract or classify, and where the output needs to go. We'll give you a fixed-cost proposal.

What clients say

What our clients say

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Amer Abu Khajil
Amer Abu Khajil
Canada flagCanada
Founder, Peak Studios & Perceptional

I found RaftLabs to be the perfect partner for Perceptional, with their expertise in helping startup founders build MVPs, a free consultation, a prototype that matched my vision, and their unwavering support.

01 / 02

The stack we build NLP systems on

We are not tied to one framework or one model family. We pick the stack that fits your volume, latency, accuracy, and handover needs, then document every choice so any competent ML team can maintain it. The technologies we reach for most often:

LayerTechnologies we useWhere it fits
FrameworksHugging Face Transformers, spaCy, PyTorch, TensorFlowFine-tuning, token classification, and custom model training
ModelsBERT, RoBERTa, DistilBERT, XLM-RoBERTa, GPT-4o, Claude, LlamaClassification, extraction, and reasoning across languages
TasksText classification, named entity recognition (NER), summarisation, sentiment and intent detectionThe NLP jobs your workflow actually needs
Serving and MLOpsDocker, Kubernetes, ONNX, REST APIs, model monitoringProduction deployment, throughput, and accuracy-drift monitoring
CloudAWS, Google Cloud, AzureContainerised training and inference on your preferred cloud

The rule holds at every layer: no proprietary frameworks that lock you in, and no stack we cannot hand to your team on day one.

What NLP development costs

We price by project, not by the hour. After a scoping session you get a fixed quote with a defined scope, timeline, and price, so you know the number before development starts.

Project typeCost range
Focused NLP system, single task (document classification or entity extraction) with model training, validation, and API deployment$20,000-$50,000
Multi-task NLP platform with pipeline integration and multiple extraction models$50,000-$120,000
LLM-based implementation using prompt engineering and RAG (higher monthly inference cost)$15,000-$35,000

What pushes cost up: high annotation volume for custom entity types, strict compliance requirements such as HIPAA and GDPR, and multilingual coverage across many languages. What keeps it down: existing labelled data, a narrow first task, and an LLM few-shot approach where inference cost is acceptable. We scope every project before pricing it.

Stay on topic

More on machine learning

Frequently asked questions

NLP development is building systems that process and understand human language, classifying text into categories, extracting specific information from documents, detecting sentiment and intent, summarising long content, and translating between languages. Custom NLP development means training or fine-tuning models on your specific data and domain rather than using generic pre-trained models with limited customisation. Custom models significantly outperform generic ones on domain-specific vocabulary: medical terminology, legal language, technical product descriptions, or financial jargon all require domain adaptation to achieve production-grade accuracy.

Traditional NLP (fine-tuned BERT, RoBERTa, SpaCy) is faster, cheaper per inference, and more suitable for high-volume applications where latency and cost are constraints. These models are trained on labelled data and excel at structured classification and extraction tasks. LLM-based NLP (GPT-4o, Claude, Gemini) is more flexible, handles complex reasoning and nuance, and requires fewer labelled examples to achieve good performance. It is better for complex extraction, summarisation, and tasks where the output needs to explain reasoning. We choose the right approach based on your volume, latency requirements, accuracy targets, and cost constraints.

For fine-tuned classification models (BERT-based), 500-5,000 labelled examples per class typically delivers production-grade accuracy. For named entity recognition (extracting specific fields from documents), 200-2,000 annotated documents. LLM-based approaches via few-shot prompting require as few as 10-50 examples to demonstrate the pattern. The right approach depends on your existing labelled data volume, we assess this during scoping and recommend the most cost-effective path.

Document classification (routing support tickets, classifying legal documents, categorising financial transactions), named entity extraction (extracting parties, amounts, dates, and clauses from contracts; extracting diagnoses and medications from clinical notes), sentiment and intent detection (customer feedback analysis, support ticket urgency scoring, product review analysis), text summarisation (long document summaries for executives, clinical note summarisation, contract key term extraction), and language translation and normalisation (standardising product descriptions, translating multilingual customer feedback).

NLP models are deployed as REST APIs. Your existing application sends text input and receives structured output, a classification label, an extracted entity list, a sentiment score, or a generated summary. For batch processing, we build pipeline integrations that process document queues and write results to your database or data warehouse. Integration with CRM, support platforms, document management systems, and BI tools is standard. The model runs as a microservice and connects to your stack via API.

A focused NLP system for a single task (document classification or entity extraction) with model training, validation, and API deployment typically runs $20,000-$50,000. Multi-task NLP platforms with pipeline integration and multiple extraction models run $50,000-$120,000. LLM-based implementations using prompt engineering and RAG run lower ($15,000-$35,000) with higher monthly inference costs. We scope every project before pricing.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope NLP Development Services in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.