Conversational AI for automated voice interviews
- 48hrs
- from interview completion to usable insights
NLP Development Services | Custom NLP Systems
Natural language processing turns unstructured text, emails, support tickets, contracts, clinical notes, user reviews, into structured data your systems can act on.
We build NLP systems that classify, extract, summarise, and interpret text at scale. Not generic sentiment scores. Models trained on your domain vocabulary that understand what your customers, documents, and users are actually saying.
Document classification, entity extraction, sentiment analysis, and text summarisation
Fine-tuned models on your domain vocabulary and document types
Integration with your existing data pipeline, CRM, or operational systems
LLM-based and traditional ML approaches depending on volume and accuracy requirements
Recent outcomes
Voice AI · Research
6× deeper insights
Text-based interviews converted to automated phone calls
AI Automation · Ops
20k+ txns day one
Manual invoice OCR across 40+ gas stations
Loyalty · Retail
1,062 users in 4 weeks
SuperValu & Centra loyalty platform with receipt validation
SaaS · Logistics
2,000+ shipments yr 1
Multi-carrier shipping hub for Indonesian eCommerce
The problem
Thousands of unstructured text inputs, support tickets, reviews, documents, nobody is processing systematically?
Off-the-shelf NLP tools that don't understand your domain-specific terminology?
Short answer
RaftLabs builds custom NLP systems for document classification, entity extraction, sentiment analysis, and summarisation for clients across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia. Models are fine-tuned on your domain data. A focused NLP system runs $20,000-$50,000 with a fixed-price scope before development starts.
Key takeaways
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Most businesses are swimming in unstructured text: support tickets, customer emails, contracts, product reviews, clinical notes, compliance documents. Structured data in databases gets analysed. Unstructured text sits in folders and inboxes.
According to IDC, roughly 80% of all enterprise data is unstructured: documents, emails, contracts, and notes that standard analytics pipelines cannot read. NLP is the translation layer that makes that data queryable.
NLP systems turn that text into structured signals, classifications, scores, extracted entities, summaries, that your dashboards, CRMs, and operations systems can act on.
According to IDC, 80% of enterprise data is unstructured and that share is growing three times faster than structured data. For most businesses, that means the majority of what customers, employees, and documents are communicating sits completely outside any reporting or analytics workflow.
Capabilities
Automatic categorisation of incoming documents, emails, and tickets, routed to the right queue without human triage. Models fine-tuned on your labelled corpus beat generic classifiers on domain vocabulary, and accuracy is validated on held-out data from your own documents with the confusion matrix shown per class.
Structured data extraction from unstructured text: parties, dates, and amounts from contracts; diagnoses and dosages from clinical notes. Models fine-tuned on your annotated documents handle high-volume extraction, while LLM-based extraction covers variable-format documents where rigid schemas fall short. Output lands as structured JSON in your database, ERP, or document system, replacing manual data entry.
Customer sentiment scoring on reviews, support conversations, and feedback at the aspect level rather than one score per document, so a hotel review rates food, service, and cleanliness separately and you know what's actually broken. Intent classification routes tickets to the right specialist queue on first contact, delivered as per-record scores with confidence values.
Automated summarisation of long documents at a speed manual reading cannot match: clinical note summaries before encounters, term sheets from 50-page contracts in seconds, research digests for literature review. Extractive summarisation suits documents where verbatim accuracy matters; abstractive approaches read more fluently but need validation, and source sentence attribution lets reviewers verify every summary against the original.
NLP models that handle every language in your customer base or document sources, without separate models per language or accuracy loss on non-English text. Multilingual transformers support 100+ languages in a single model, and fine-tuning on a target language closes the gap where one underperforms. Built for global review pipelines, multilingual compliance documents, and unified feedback analytics across regions.
Clause extraction and risk flagging in contracts and regulatory documents, where generic NLP models fail fastest because legal language is precision-critical. Parties, payment obligations, liability caps, and governing law are extracted as structured fields, and risk detection flags non-standard language for attorney review instead of full-document reading. Every extraction carries a confidence score, source reference, and audit log.
Capabilities
AI development
End-to-end AI product engineering when NLP is one part of a larger system: data pipeline, model, API, and the application layer your team actually uses.
Semantic and AI search
Embedding-based search over your document corpus, so users find records by meaning rather than exact keyword, built on the same transformer models as your extraction pipeline.
OCR development
Optical character recognition that turns scanned contracts, forms, and clinical documents into machine-readable text, the input layer that feeds classification and entity extraction on non-digital source documents.
How we work
Every NLP project follows the same four phases. Scope is locked and price is fixed before development starts.
We audit your text data: volume, format, language, domain vocabulary, and current handling. You leave week 1 with a written scope document covering model approach, accuracy targets, and a fixed-price quote. No development starts without your sign-off.
We design the labelling schema and annotation guidelines for your entity types or categories. Annotation tools are configured and a labelled dataset is built or reviewed. Model architecture is selected based on volume, latency, and accuracy requirements.
Models are trained on annotated data, validated on a held-out test set, and benchmarked by class. The NLP system is deployed as a REST API and integrated with your pipeline, CRM, or document management system. QA runs in parallel with each sprint.
Production deployment with monitoring for accuracy drift and throughput. 8 weeks of post-launch support included. Model retraining scheduled as your document volume and vocabulary evolve.
Why us
The engineers who assess your NLP problem also build the solution. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.
We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.
Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record across NLP, AI, SaaS, mobile, and automation across healthcare, fintech, logistics, and legal.
GDPR, HIPAA, SOC 2 - compliance requirements are scoped in week 1, not retrofitted before launch. We build to HIPAA-eligible infrastructure for healthcare data and GDPR-native handling for European markets from the start.
Document types, current volume, what you need to extract or classify, and where the output needs to go. We'll give you a fixed-cost proposal.
What clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

I found RaftLabs to be the perfect partner for Perceptional, with their expertise in helping startup founders build MVPs, a free consultation, a prototype that matched my vision, and their unwavering support.
01 / 02
We are not tied to one framework or one model family. We pick the stack that fits your volume, latency, accuracy, and handover needs, then document every choice so any competent ML team can maintain it. The technologies we reach for most often:
| Layer | Technologies we use | Where it fits |
|---|---|---|
| Frameworks | Hugging Face Transformers, spaCy, PyTorch, TensorFlow | Fine-tuning, token classification, and custom model training |
| Models | BERT, RoBERTa, DistilBERT, XLM-RoBERTa, GPT-4o, Claude, Llama | Classification, extraction, and reasoning across languages |
| Tasks | Text classification, named entity recognition (NER), summarisation, sentiment and intent detection | The NLP jobs your workflow actually needs |
| Serving and MLOps | Docker, Kubernetes, ONNX, REST APIs, model monitoring | Production deployment, throughput, and accuracy-drift monitoring |
| Cloud | AWS, Google Cloud, Azure | Containerised training and inference on your preferred cloud |
The rule holds at every layer: no proprietary frameworks that lock you in, and no stack we cannot hand to your team on day one.
We price by project, not by the hour. After a scoping session you get a fixed quote with a defined scope, timeline, and price, so you know the number before development starts.
| Project type | Cost range |
|---|---|
| Focused NLP system, single task (document classification or entity extraction) with model training, validation, and API deployment | $20,000-$50,000 |
| Multi-task NLP platform with pipeline integration and multiple extraction models | $50,000-$120,000 |
| LLM-based implementation using prompt engineering and RAG (higher monthly inference cost) | $15,000-$35,000 |
What pushes cost up: high annotation volume for custom entity types, strict compliance requirements such as HIPAA and GDPR, and multilingual coverage across many languages. What keeps it down: existing labelled data, a narrow first task, and an LLM few-shot approach where inference cost is acceptable. We scope every project before pricing it.
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Read moreNLP development is building systems that process and understand human language, classifying text into categories, extracting specific information from documents, detecting sentiment and intent, summarising long content, and translating between languages. Custom NLP development means training or fine-tuning models on your specific data and domain rather than using generic pre-trained models with limited customisation. Custom models significantly outperform generic ones on domain-specific vocabulary: medical terminology, legal language, technical product descriptions, or financial jargon all require domain adaptation to achieve production-grade accuracy.
Traditional NLP (fine-tuned BERT, RoBERTa, SpaCy) is faster, cheaper per inference, and more suitable for high-volume applications where latency and cost are constraints. These models are trained on labelled data and excel at structured classification and extraction tasks. LLM-based NLP (GPT-4o, Claude, Gemini) is more flexible, handles complex reasoning and nuance, and requires fewer labelled examples to achieve good performance. It is better for complex extraction, summarisation, and tasks where the output needs to explain reasoning. We choose the right approach based on your volume, latency requirements, accuracy targets, and cost constraints.
For fine-tuned classification models (BERT-based), 500-5,000 labelled examples per class typically delivers production-grade accuracy. For named entity recognition (extracting specific fields from documents), 200-2,000 annotated documents. LLM-based approaches via few-shot prompting require as few as 10-50 examples to demonstrate the pattern. The right approach depends on your existing labelled data volume, we assess this during scoping and recommend the most cost-effective path.
Document classification (routing support tickets, classifying legal documents, categorising financial transactions), named entity extraction (extracting parties, amounts, dates, and clauses from contracts; extracting diagnoses and medications from clinical notes), sentiment and intent detection (customer feedback analysis, support ticket urgency scoring, product review analysis), text summarisation (long document summaries for executives, clinical note summarisation, contract key term extraction), and language translation and normalisation (standardising product descriptions, translating multilingual customer feedback).
NLP models are deployed as REST APIs. Your existing application sends text input and receives structured output, a classification label, an extracted entity list, a sentiment score, or a generated summary. For batch processing, we build pipeline integrations that process document queues and write results to your database or data warehouse. Integration with CRM, support platforms, document management systems, and BI tools is standard. The model runs as a microservice and connects to your stack via API.
A focused NLP system for a single task (document classification or entity extraction) with model training, validation, and API deployment typically runs $20,000-$50,000. Multi-task NLP platforms with pipeline integration and multiple extraction models run $50,000-$120,000. LLM-based implementations using prompt engineering and RAG run lower ($15,000-$35,000) with higher monthly inference costs. We scope every project before pricing.
Work with us
We scope NLP Development Services in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.