RAG Pipeline Development Services

A language model trained on public data doesn't know your business. RAG (retrieval-augmented generation) fixes that, by giving the model access to your documents, your database, and your internal knowledge at query time.
We build production RAG pipelines that index your data, retrieve the right context for each query, and generate accurate, source-backed responses. The result is an AI that knows your business because it can read your data, not because it's guessing from training.

See our work
  • Full pipeline: ingestion, chunking, embedding, retrieval, and generation

  • Source citations on every response, no hallucination without a paper trail

  • Works with PDFs, Word docs, databases, APIs, websites, and SharePoint

  • 20+ RAG-powered products deployed to production

Recent outcomes

AI chatbot · SaaS startup

Built a RAG pipeline indexing product docs and support history. Resolved 70% of routine queries without human intervention.

70% query deflection

Document intelligence · Financial services

Indexed 20,000+ daily transactions from PDFs and databases. Source-cited responses eliminated manual verification errors.

20,000+ docs/day

Enterprise knowledge search · Professional services

Deployed multi-source RAG pipeline across SharePoint and Confluence in 12 weeks. Teams cut research time by 60%.

12 weeks to production
4.9 / 5 on ClutchSee all work

Recognition

Sound familiar?

  • Your AI gives confident wrong answers because it doesn't know your business?

  • Users can't trust AI responses because there's no way to verify them?

In short

RaftLabs builds production RAG pipelines for businesses in the US, UK, and Australia. The pipeline covers ingestion, chunking, embedding, hybrid retrieval, re-ranking, and LLM generation with source citations. 20+ products shipped. Single-source pipelines start at $25,000, fixed cost.

Trusted by

Vodafone
Nike
Microsoft
Cisco
T-Mobile
Aldi
Heineken
GE

AI development, by the numbers

AI products shipped in 24 months
20+
from kick-off to production-ready AI product
12 weeks
rated by clients on Clutch
4.9/5
years shipping software and AI products
9+

Why RAG is the right architecture for enterprise AI

RaftLabs is an AI development partner that has deployed 20+ RAG-powered products to production. We are a tech studio, not an agency. One team owns the pipeline from data ingestion through production deployment, with no handoffs between a data engineer, a dev shop, and a separate QA vendor.

Language models are remarkable reasoners. They're poor fact-finders, unless you give them the facts.

A language model trained on public data will answer questions about your proprietary products, your internal processes, and your customer history by either hallucinating plausible-sounding answers or admitting it doesn't know. Neither is acceptable in a production application.

RAG solves this by treating the model's knowledge and your data as separate concerns. The model provides reasoning and generation. Your data provides the facts. Every answer is grounded in something you can point to and verify.

If your use case is adding AI capabilities to an existing product rather than building a standalone pipeline, see our generative AI integration and ChatGPT application development services.

Capabilities

What a RAG pipeline includes

Data ingestion and processing

Extracting content from your sources, PDFs, databases, APIs, websites, cleaning and normalising it, splitting it into chunks of the right size for retrieval, and storing the source metadata alongside the content. The quality of ingestion determines the ceiling on retrieval quality.

Embedding generation

Converting text chunks into high-dimensional vector representations that capture semantic meaning. We select the right embedding model (OpenAI, Cohere, or open-source) for your language and domain, and generate embeddings that maximise retrieval relevance for your query types.

Vector store and indexing

Storing embeddings in a vector database with efficient approximate nearest neighbour search. Index configuration, metadata schemas, and filtering logic designed for your query patterns. We benchmark retrieval latency and tune index parameters for your scale requirements.

Query processing and retrieval

Taking a user query, embedding it, searching the vector store for relevant chunks, re-ranking the results, and assembling the context for the model. We implement hybrid search, query expansion, and metadata filtering to maximise retrieval precision for your specific use case.

Response generation and citation

Generating accurate, source-backed responses using the retrieved context. System prompts that instruct the model to cite sources, stay within the retrieved context, and indicate when a query falls outside the available knowledge. Structured response formatting for UI rendering.

Evaluation and monitoring

Measuring RAG performance in production, retrieval precision, answer accuracy, hallucination rate, and latency. Automated test sets for regression testing when you update the pipeline. Dashboards for monitoring query volume, retrieval patterns, and model costs.

Capabilities

RAG use cases we've built

Patterns we know work in production.

Enterprise knowledge search

Index your internal documentation, policies, and SOPs. Give employees a search interface that answers questions directly, sourced from your documents, instead of returning a list of links. Legal teams searching contracts, support teams searching product docs, HR teams searching policy.

Customer support AI

Index your product documentation, FAQs, and support history. Build a first-line support AI that resolves the 60% of questions that don't need a human, with source citations so customers can verify. Human agents handle the complex cases that the AI escalates. RaftLabs has shipped this pattern for SaaS products, reducing support ticket volume by 40 to 60% in the first month.

Due diligence and document analysis

Index large document sets, investment memos, legal filings, research reports, due diligence packs, and query across them in natural language. M&A teams reviewing 500 documents for specific clauses. Legal teams searching across years of contracts for specific terms.

Why us

Why teams choose RaftLabs

  1. Senior engineers build what they scope

    The engineers who assess your problem also build the solution. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.

  2. Fixed price before development starts

    We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.

  3. 9 years and 100+ products shipped

    Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record across AI, SaaS, mobile, automation, and enterprise platforms across healthcare, fintech, logistics, and hospitality.

  4. Compliance built in from the start

    GDPR, HIPAA, SOC 2 - compliance requirements are scoped in week 1, not retrofitted before launch. We have shipped HIPAA-compliant systems for US healthcare clients and GDPR-compliant products for European markets.

Need AI that knows your business?

Tell us about your data sources and what you want the AI to answer. We'll design the RAG architecture and give you a fixed cost.

Process

How we work

01

Discovery & data assessment

We audit your data sources, what exists, where it lives, and how it's structured. We map the query patterns your users need to answer and define retrieval requirements. You get a scoped architecture document before a line of code is written.

  • Data source inventory and access review

  • Query pattern definition and test case creation

  • Vector store and embedding model selection

  • Fixed-cost project scope agreed upfront

02

Ingestion pipeline build

We build the pipeline that extracts content from your sources, cleans and chunks it, generates embeddings, and loads it into the vector store. Every document type gets the right pre-processing treatment. Metadata schemas are designed for your filtering requirements.

  • Document extractors for PDF, database, API, SharePoint, Notion

  • Chunking strategy tuned to your document types

  • Embedding generation and vector store indexing

  • Incremental update pipeline for new and changed documents

03

Retrieval layer development

We build the retrieval layer that takes a user query, embeds it, searches the vector store, re-ranks results, and assembles the context for the model. Hybrid search, query expansion, and metadata filtering are tuned for your specific query patterns.

  • Hybrid search combining dense vector and BM25 keyword search

  • Re-ranking with cross-encoder models

  • Query expansion and decomposition for complex questions

  • Retrieval evaluation against real query samples

04

Generation & integration

We build the generation layer, system prompts, context assembly, response formatting, and source citation. We integrate the RAG endpoint into your application or product interface. The AI starts answering questions grounded in your data.

  • System prompt engineering and guardrail design

  • Source citation and reference formatting

  • API integration into your existing application

  • Streaming response handling for low-latency UX

05

Evaluation & monitoring

We measure retrieval precision, answer accuracy, and hallucination rate on a test set of real queries before you go live. Post-launch dashboards track query volume, retrieval patterns, cost, and model latency.

  • Test set creation and accuracy benchmarking

  • Hallucination rate measurement and regression testing

  • Production monitoring dashboards

  • Framework for retraining when pipeline accuracy degrades

Know what you need? Let's scope the pipeline.

Tell us your data sources, query volume, and use case. We'll design the architecture and give you a fixed cost.

What clients say

What our clients say

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Amer Abu Khajil
Amer Abu Khajil
Canada flagCanada
Founder, Peak Studios & Perceptional

I found RaftLabs to be the perfect partner for Perceptional, with their expertise in helping startup founders build MVPs, a free consultation, a prototype that matched my vision, and their unwavering support.

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Frequently asked questions

RaftLabs builds production RAG pipelines for businesses that need AI to answer questions accurately from their own data. We are an AI development partner, not a dev shop or an agency. One team handles the full pipeline, ingestion, chunking, embedding, retrieval, and generation, with source citations so you can verify every answer. We've deployed 20+ RAG-powered products to production across PDFs, databases, SharePoint, and custom APIs.

Fine-tuning trains the model on your data so it learns patterns from it. RAG gives the model access to your data at query time. Fine-tuning is better for teaching the model how to respond (tone, format, terminology). RAG is better for making the model accurate about specific facts, recent information, and proprietary data that changes. Most production applications use RAG for factual accuracy and fine-tuning (or just good prompts) for behaviour. We'll recommend the right approach for your use case.

We've built pipelines for: PDF and Word documents, HTML and web content, databases (PostgreSQL, MySQL, MongoDB), SharePoint and Confluence, Google Docs and Drive, Notion, emails and support tickets, and custom APIs. The ingestion step extracts text from each source, processes it into chunks, generates embeddings, and indexes them in a vector store. We handle the extraction, transformation, and loading for each source type.

We've built RAG pipelines using Pinecone, Weaviate, Qdrant, PGvector (PostgreSQL extension), ChromaDB, and Supabase Vector. The choice depends on your infrastructure preferences, scale requirements, and whether you want managed hosting or self-hosted. For most applications, PGvector on a managed PostgreSQL instance is the simplest and lowest-cost option. We'll recommend the right vector store for your scale and operational requirements.

Retrieval quality is the hardest part of RAG. We improve it through chunking strategy tuned to your document types (semantic chunking vs. fixed-size vs. paragraph-level), hybrid search (combining dense vector search with sparse BM25 keyword search), re-ranking using cross-encoder models, query expansion and decomposition for complex questions, and metadata filtering so the model only searches relevant document subsets. We evaluate retrieval quality with precision and recall metrics against a test set of real queries before going to production.

A focused RAG pipeline, one data source, one query pattern, one use case, typically runs $25,000--$60,000 including the ingestion pipeline, the retrieval layer, and the generation and response formatting. A multi-source pipeline with custom retrieval strategies, evaluation frameworks, and production monitoring runs $60,000--$150,000. The cost depends on the number of data sources, the complexity of the retrieval requirements, and the scale of the system. Fixed cost, agreed before development starts.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope RAG Pipeline Development Services in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.