
Building Online Booking Software and Keyless Technology for Serviced Apartments
- 72+
- 580+
- 7x
Serviced Apartment Software Development
Serviced apartments run on different rules than hotels: flexible stay lengths, corporate billing, utility metering, multi-property rate management. Most PMS software isn't built for that. RaftLabs is an AI-first tech studio that builds web and mobile platforms around how serviced apartment operations actually work. One team takes your platform from idea to launch. RMSCloud certified. Typical delivery in 12 to 16 weeks. Hospitality clients include City Break Apartments (Ireland).
Typical project delivery in 12-16 weeks, from discovery to launch
Complete control over features, integrations, and your business roadmap
Build custom web and mobile platforms designed specifically for serviced apartment operations
Recent outcomes
Booking platform · City Break Apartments (Ireland)
Built a custom booking platform with keyless entry. Self check-ins grew 7x in 6 months after launch.
7x self check-insMobile app · Community event management
Built EventRaft mobile app from scratch. Reached 50,000 active users within 6 months of App Store launch.
50K users in 6 monthsB2B SaaS · Multi-property order management
Built Gula multi-platform SaaS for property and order management. Revenue tripled with zero order errors.
3x revenue, 0% errorsThe problem
Losing revenue because your PMS can't handle flexible billing for weekly and monthly stays?
Wasting hours daily on manual workarounds because your software wasn't built for serviced apartments?
The short answer
RaftLabs builds custom serviced apartment software for operators in the US, UK, and Ireland. Platforms handle flexible stays, multi-property billing, and OTA integrations. Feature-complete delivery in 12-16 weeks. 100+ products shipped since 2015.
Updated June 2026
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Serviced apartments uniquely blend hotel hospitality with rental housing, creating a hybrid business model that traditional property management systems struggle to support. Generic PMS tools can't handle the complexity of multi-property management, flexible stay durations ranging from one night to twelve months, and the billing variations that come with corporate contracts versus transient guests.
Teams end up wasting hours every day on manual workarounds. Billing errors frustrate corporate clients. Double bookings damage your reputation. Guest communication falls through the cracks. And you’re still paying monthly fees for software that creates more problems than it solves.
Custom software development fixes that. Your platform works exactly how your business operates, not the other way around. Automated billing handles nightly, weekly, and monthly stays without manual intervention. Direct integrations connect your OTAs, payment gateways, and access control systems into one unified system. Your staff focuses on delivering exceptional guest experiences instead of fighting with software limitations.
Most importantly, you own your technology. No vendor lock-in. No surprise fee increases. No feature requests that never get built. You will have a platform that grows with your business and gives you the competitive edge you need to scale.
Services
Serviced apartments run on different logic than hotels. Here's the software we build for that operational complexity:
Manage your entire portfolio from a single platform. We build centralized systems that handle multiple properties, diverse unit types, real-time availability tracking, and property-specific booking rules.
Track assets, schedule maintenance, and configure pricing strategies across locations. Whether you manage 10 units or 1,000, the system scales with your growth.
Handle the complexity of extended stays, corporate accounts, and flexible check-ins. Our custom booking engines support direct website reservations, OTA channel integration, corporate portals, and duration-based pricing.
Intelligent availability logic accounts for gap nights and turnaround time while prioritizing longer stays. Real-time calendar synchronization eliminates double bookings across all channels.
Automate guest communication throughout the entire journey, from pre-arrival instructions to post-stay feedback. We build guest experience applications and multi-channel platforms (email, SMS, WhatsApp, in-app) that deliver personalized messages based on stay length and guest type.
Extended-stay residents get dedicated portals to manage bookings, request services, and access payment history, reducing operational overhead while improving satisfaction.
Optimize staff efficiency with automated task management using hotel management software built for lean teams. Our systems create dynamic cleaning schedules, assign work with mobile notifications, and track completion with photo verification. Handle different service levels, daily housekeeping for short stays, weekly for extended guests.
Built-in maintenance management includes preventive scheduling, work orders, vendor coordination, and asset tracking with automated alerts.
Transform operational data into actionable intelligence. Our dashboards deliver occupancy forecasting, revenue analysis by unit type and channel, length of stay patterns, and operational efficiency metrics.
Get dynamic pricing recommendations based on market demand, booking patterns, and competitor analysis. Role-based access keeps each team seeing relevant insights, with drill-down capabilities from portfolio to unit-level performance.
Handle complex billing scenarios with ease, split payments, recurring invoicing for long stays, security deposits, and multi-currency transactions. Our systems support automated billing for extended stays, corporate invoice generation with PO tracking, and consolidated billing across properties.
Integrate with leading payment gateways while maintaining PCI compliance. Automated payment reminders reduce manual follow-up.
How we build
Every project follows the same four phases. PMS integration and payment compliance are designed in from week 1.
We map your booking sources, PMS connections, guest communication flows, and access control requirements. We identify what needs to be built custom versus what can be integrated from existing systems. You leave week 1 with a written scope and a fixed-price quote.
UX design for the full guest journey: booking, pre-arrival communication, keyless check-in, in-stay service requests, and post-stay review. Technical architecture for real-time availability, channel sync, and payment processing.
Development in two-week sprints. Booking engine, guest app, PMS integration, and keyless access system built against the spec. Working software at a staging URL from sprint one.
Production deployment with monitoring activated. Staff training and documentation. 8 weeks of post-launch support included — integration edge cases, booking flow issues, and performance tuning.
Why us
The engineers who assess your problem also build the solution. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.
We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.
Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record across AI, SaaS, mobile, automation, and enterprise platforms across healthcare, fintech, logistics, and hospitality.
GDPR, PCI-DSS — compliance requirements are scoped in week 1, not retrofitted before launch. We have shipped GDPR-compliant booking platforms for European markets and PCI-DSS-compliant payment systems for multi-property operators.
Core Modules We Build Into Your Custom Platform



Use our
free hotel direct booking website review
to get a prioritized list of what to fix on your listing and booking pages.
Let’s create something that delights your guests and grows your business.
Features
Capture more bookings and eliminate commission fees with a custom booking engine integrated directly into your website.
We build conversion-optimized reservation systems that handle flexible stay durations from nightly to monthly rentals, display real-time availability across your portfolio, and calculate dynamic pricing based on length of stay.
Guests can browse units, compare amenities, apply promo codes, and complete bookings instantly with automated confirmation and payment processing built in.
Maximize income with intelligent pricing tools designed for serviced apartments.
Revenue management features we develop include dynamic pricing algorithms that adjust rates based on demand, occupancy forecasts, and seasonal patterns.
Track competitor pricing, analyze booking windows, and identify optimal rate strategies for different unit types. The system monitors performance by channel, property, and guest segment, helping you understand which sources drive the most profitable bookings and where to focus distribution efforts.
Reduce manual work and eliminate repetitive tasks with workflow automation throughout your operations.
Automate guest communications from pre-arrival instructions to post-stay reviews, trigger housekeeping assignments based on check-ins and checkouts, schedule recurring billing for extended-stay guests, and send maintenance alerts when tasks are due.
Set up rule-based triggers for virtually any operational workflow, ensuring consistency across properties while freeing your team to focus on guest experience rather than administrative tasks.
Manage your entire serviced apartment portfolio from one centralized platform.
Whether you operate 20 units in one building or 500 across multiple cities, the multi-property systems we develop provide unified control with property-specific customization.
View real-time occupancy across locations, configure different pricing and policies per property, manage staff access and permissions by location, and track inventory and assets at both portfolio and property levels. Switch between properties instantly or monitor everything from a consolidated dashboard.
Distribute your inventory across major OTAs while maintaining rate parity and avoiding double bookings.
We build integrations with platforms like Booking.com, Airbnb, Expedia, and VRBO, syncing availability, rates, and reservations in real time. Update pricing once and push changes across all channels simultaneously.
All bookings flow into your central system regardless of source, with automatic calendar updates and unified guest data. Track channel performance to optimize commission costs and adjust distribution strategy based on what drives the best returns.
Enable contactless guest experiences with automated self check-in and smart access control.
We integrate with leading smart lock systems (Salto, Assa Abloy, dormakaba, Omnitec) to generate and deliver unique access codes automatically upon booking confirmation. Guests complete identity verification through your mobile app or web portal, receive check-in instructions via their preferred channel, and access their unit using digital keys or Bluetooth-enabled credentials.
The system logs all entry activity for security while eliminating key handover logistics, perfect for late arrivals, extended stays, and unstaffed properties.
What clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Working with RaftLabs has been amazing. The team is super responsive and quick to address our needs. They built a booking platform that’s been a game changer for our team and our guests.
01 / 07
Get a basic but lovable serviced apartment app to start engaging early adopters and investors. We help you launch quickly with essential features that showcase your idea.
A fully customized serviced apartment solution designed to drive direct reservations and automate property management across mobile and web.
Develop serviced apartment solutions with advanced technologies like AI, IoT, or Smart Home integrations for next-gen guest experiences. Ideal for property tech startups looking to stand out or solve complex problems.
Process
Building software for serviced apartments requires a deep understanding of your operational reality. Our proven process combines industry expertise with technical excellence to deliver platforms that improve efficiency, increase revenue, and scale with your portfolio.

We begin by understanding how your serviced apartment business actually operates, not how generic PMS tools assume it should. Through focused workshops with your leadership team, we map end-to-end workflows across reservations, operations, and finance. This helps uncover bottlenecks, inefficiencies, and integration gaps while aligning the solution with clear success metrics and ROI goals from day one.
Deliverables:
Operational workflow mapping across departments
Documented pain points and system limitations
Integration requirements for PMS, OTAs, payments, and access control
Defined success metrics and ROI targets
Functional specifications and project scope
Complete requirements document and project roadmap
We design a production-ready and secure technical foundation built specifically for serviced apartment complexity. The architecture supports multi-property operations, flexible stay durations, automated workflows, and third-party integrations, so the platform can grow with your portfolio without creating technical debt.
Deliverables:
Database schema for multi-property and multi-unit management
Integration architecture for channels, payments, and smart systems
Automated workflow logic for billing, housekeeping, and guest messaging
API structure for third-party integrations
Scalability and performance planning
Security and compliance framework for GDPR and PCI-DSS
Technical architecture and system design documentation
We create intuitive web and mobile experiences that reduce training time for staff and improve satisfaction for guests. Every interface is designed around real operational use cases, from managing bookings to enabling self-service check-in and requests.
Deliverables:
Web-based staff dashboard designs
Mobile staff app designs for operations and task management
Guest portal designs for web and mobile
Native iOS and Android app designs
Responsive design system across devices
Custom branding consistent with your identity
Accessibility and usability-tested prototypes
Development is delivered in iterative sprints with working features released every two weeks. Third-party systems are integrated continuously, allowing the platform to evolve based on real feedback and operational priorities.
Deliverables:
Booking and reservation engine for web and mobile
Property and unit management system
Guest communication and self-service features
Native iOS and Android applications
Automated billing and payment processing
OTA channel manager integration
POS, CRM, and access control system integrations
Regular sprint demos and feedback sessions
Before launch, the platform is rigorously tested across devices and scenarios. Your teams are trained thoroughly, and deployment is managed carefully to deliver a smooth transition with minimal disruption.
Deliverables:
Full QA testing across web, iOS, and Android
Cross-platform and integration testing
User acceptance testing with key team members
Complete documentation and video tutorials
Data migration from existing systems
Phased rollout with live support
Performance monitoring and optimization
After launch, we continue to support and improve the platform as your business grows. Our focus is long-term stability, continuous improvement, and strategic alignment with your expansion plans.
Deliverables:
Dedicated technical support
Ongoing performance monitoring and optimization
Feature improvements and new module development
Regular updates and security patches
Strategic consulting for growth and portfolio expansion
Quarterly roadmap reviews and planning sessions
Who we serve
Custom platforms that handle nightly to monthly stays with automated billing and direct integrations, built to scale as you grow.
Manage individual rooms, shared amenities, recurring billing, and long-term resident payments from one system.
B2B portals, automated invoicing, multi-property booking, and direct integration with corporate travel systems.
Unified control across locations with local flexibility, standardized guest experiences, and portfolio-wide reporting.
Flexible platforms supporting diverse properties, owner portals with automated reporting, and white-label capabilities.
Tailored products for unique properties, offering personalized guest experiences, dynamic pricing, and simpler operations across boutique locations.
Benefits
We build platforms designed for security, compliance, and long-term growth, protecting your data, meeting regulatory standards, and adapting reliably as your business expands.
End-to-end encryption, multi-factor authentication, and role-based permissions protect guest data at every layer. PCI-compliant payment processing, automated backups, and disaster recovery protocols keep your operations secure and uninterrupted.
Built-in GDPR compliance with consent management and data portability. PCI-DSS certified payment processing. WCAG 2.1 accessible interfaces. Jurisdiction-specific tax collection and reporting. Complete audit trails for regulatory transparency.
Cloud infrastructure that grows with your portfolio, from 50 units to 5,000+. Handles seasonal booking surges, supports multi-region deployment, and integrates with new tools as your tech stack evolves. API-first design delivers direct third-party connections.
99% uptime through redundant infrastructure and automated failover systems. Complete data ownership with no vendor lock-in. Real-time monitoring, full logging, and detailed documentation keep operations independent.
Travel and Hospitality Software Development
Custom platforms for hotels, serviced apartments, and travel operators.
Hotel Booking App Development
Direct booking engines and reservation management systems.
Guest App Development
Mobile guest experience apps for check-in, requests, and loyalty.
Custom Software Development
Custom hospitality platforms tailored to your property type.
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Typical development timelines range from 6-14 weeks, depending on scope and complexity. A basic platform with just 1-2 core features takes 6-8 weeks, while full-featured enterprise platforms may take 12-14 weeks. We provide detailed timeline estimates after discovery.
Yes, we specialize in smooth integrations with existing systems. We will help you integrate your platform with PMS platforms (RMS Cloud, Opera, Mews, Cloudbeds, etc.) and all major OTAs (Booking.com, Airbnb, Expedia). Your data and workflows remain intact.
Custom software provides unmatched flexibility, scalability, and control tailored specifically to your operations. Off-the-shelf solutions work for generic use cases, but serviced apartments have unique needs (flexible stays, complex billing, multi-property) that generic PMS often can't handle effectively.
Yes, we provide post-launch support, and we also offer ongoing maintenance packages that include technical support, security updates, performance monitoring, and new feature development.
Yes, we handle complete data migration from your existing PMS or spreadsheets. We protect data integrity, map fields accurately, and test thoroughly before going live. Your historical data remains accessible.
Most changes can be implemented easily since we have deep knowledge of the product we developed for you. For significant new features, we provide transparent quotes and timelines. Many clients retain us for ongoing development.
Absolutely. We recommend a phased approach for all of our clients. Start with core features (booking, property management, guest portal) and add advanced features (channel manager, revenue management, owner portal) as you grow.
We implement enterprise-grade security including SSL/TLS encryption, secure data storage, role-based access controls, and regular security audits. Our platforms are built to be SOC 2 and GDPR compliant.
Yes, we build multi-property, multi-currency, and multi-language platforms. Our systems handle different tax rules, currencies, and languages reliably across your entire portfolio.
Work with us
We scope Custom Serviced Apartment Software Development Services in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.
AI for hospitality
Revenue AI, demand forecasting, and guest communication automation.
Hotel booking app development
Direct booking engines and reservation management systems.
Guest app development
Mobile guest experience apps for check-in, requests, and loyalty.
Voice AI for hospitality
AI phone agents handling reservations, concierge, and guest queries.