Hospitality Software Development

Direct booking platform for your property with real-time availability, rate management, and payment processing -- reducing OTA dependency and commission costs. Room and apartment type configuration with images, amenities, and pricing rules. Promotional pricing, discount codes, and loyalty guest rates. Booking confirmation, pre-arrival communication, and cancellation workflows. The direct channel that lets guests book without going through an OTA.

Availability is managed against a live inventory pool using Redis pub/sub so that simultaneous booking attempts across multiple sessions cannot result in a double-booking. Payment is processed through Stripe or Adyen with PCI DSS SAQ-A card tokenisation -- card data never touches your servers. Rate parity management keeps your direct rates competitive against your Booking.com and Expedia listings. Automated confirmation emails go out via SendGrid or Postmark immediately on booking completion, with pre-arrival reminders triggered on a configurable schedule before check-in. Cancellation policy enforcement is baked into the checkout flow: free cancellation windows, penalty amounts, and deposit retention rules are applied automatically based on rate type and booking date. The booking engine can be embedded in your existing website or hosted as a standalone white-label page with your branding.

PMS built around your specific property type -- room/apartment inventory management, reservation management, check-in and check-out workflows, and billing and folio management. Multi-property support for operators with several locations under one management platform. Housekeeping schedule management with room status tracking. Maintenance request and resolution tracking. The operations backbone your front desk and management team actually use.

Unlike off-the-shelf platforms such as Opera, Cloudbeds, or Mews that impose a standard room-night model, a custom PMS can be built around the specific inventory and billing structures your property requires: extended-stay apartments with weekly and monthly rate tiers, apart-hotel units with separate bedroom and living area tracking, or mixed-inventory properties combining hotel rooms and serviced apartments under a single folio system. Folio management handles split billing, advance deposits, and consolidated corporate account invoicing. The check-in workflow supports mobile check-in and NFC/BLE-based digital key issuance for properties where guests bypass the front desk entirely. Integration with your accounting system (Xero, QuickBooks, Sage) posts daily revenue automatically so your finance team is not reconciling manually. Protel and Mews API connectors are available if you need a custom layer over an existing PMS rather than a full replacement.

Availability and rate synchronisation across your distribution channels -- OTAs (Booking.com, Expedia, Airbnb), your direct website, and GDS -- with a single inventory pool preventing overbooking. Two-way integration: availability pushes to all channels, reservations pull back into your PMS automatically. Rate parity management and channel-specific pricing rules. The distribution infrastructure that keeps your inventory current across all booking sources.

Channel manager connectivity is built via SiteMinder, RateGain, or Cloudbeds APIs depending on which platform you already use -- we integrate with your existing channel manager rather than replacing it. For properties distributing through GDS, we support Amadeus, Sabre, and Galileo connectivity via your channel manager's GDS gateway. OTA-specific pricing rules let you set Booking.com and Expedia rates at a markup relative to your direct rate, maintaining rate parity while still incentivising direct bookings. Channel-specific restrictions -- minimum stay, closed to arrival, stop-sell -- can be pushed independently per channel without affecting your direct inventory. When a reservation arrives from any OTA, it is parsed from the channel manager webhook, mapped to your internal room type, and inserted into the PMS reservation record within seconds. Channel contribution reporting shows which OTAs are generating volume, at what average daily rate, and what commission cost per booking so you can make informed distribution decisions each quarter.

Mobile app for guests covering pre-arrival check-in, digital key access, in-stay service requests, local recommendations, and check-out. Push notifications for arrival instructions, housekeeping updates, and promotional offers. In-app messaging with your front desk or guest services team. Property information guide replacing the physical in-room binder. The guest-facing app that improves the experience and reduces front desk workload.

Digital key delivery uses NFC or BLE protocols to issue a mobile key to the guest's app once check-in is complete and payment is confirmed. We integrate with SALTO, Dormakaba, Nuki, and August lock platforms -- the right integration depends on your installed hardware. For properties running 24/7 unstaffed or lightly staffed receptions, mobile key delivery removes the dependency on physical handover entirely. In-stay service requests -- housekeeping, late check-out, extra towels, maintenance -- are logged through the app and dispatched to the relevant team member, with the guest notified when the request is completed. The in-room information guide is managed through a CMS so your team updates it without developer involvement. Post-stay review requests are triggered automatically via push or email 24 hours after check-out, with a direct link to your Google Business or Booking.com review page. Payment processing via Stripe or Adyen supports card-on-file for incidental charges authorised at check-in.

Housekeeping management with daily task lists generated from the day's check-outs and stay-overs, room assignment to housekeeping staff, and status updates from mobile. Maintenance request logging and assignment with priority management and resolution tracking. Inventory management for linen, amenities, and supplies. Operations dashboards showing room status, outstanding tasks, and occupancy for the day. The operations tooling your team uses on the floor.

Housekeeping task dispatch is automated: when a guest checks out, the room is flagged as requiring a full clean; stay-overs generate a daily refresh task based on configurable day-of-stay rules. Tasks are assigned to individual housekeepers on mobile, and status updates -- in progress, complete, inspected -- flow back to the front desk dashboard in real time so front desk staff know which rooms are ready for early check-in without calling housekeeping. For properties with a restaurant or F&B operation, POS integration (Toast or Square for restaurant) links F&B charges to the guest folio so the total bill is reconciled at checkout without manual posting. Maintenance requests are prioritised by category (plumbing, HVAC, electrical) and routed to the appropriate maintenance team member with photo evidence attached. Supply inventory tracking for linens, toiletries, and minibar items helps purchasing stay ahead of shortages before they affect guest experience.

Revenue management dashboards showing occupancy, ADR, RevPAR, and revenue by channel, property, and period. Booking pace reports showing demand trends and advance booking patterns. Channel contribution analysis showing OTA commission costs vs direct booking revenue. Financial reporting integrated with your accounting system. The analytics that help you make pricing and distribution decisions based on your actual data.

The three metrics that matter most in hotel revenue management are RevPAR (revenue per available room), ADR (average daily rate), and OCC (occupancy rate). A custom dashboard tracks all three by property, room type, period, and market segment -- so you see whether a RevPAR improvement is coming from rate growth or occupancy growth, which matters for pricing strategy. Booking pace reports show how far in advance reservations are being made compared to the same period last year, giving your team early signals on whether to hold rate or open discounts. Demand-based dynamic pricing rules can adjust rates automatically based on real-time occupancy thresholds -- for example, increasing rates when a room type crosses 80% occupancy for a given date. GDS production reports show how much volume is coming through Amadeus, Sabre, and Galileo channels versus direct and OTA. Financial exports integrate with your accounting system on a daily reconciliation schedule, eliminating the end-of-month revenue audit that most properties still do manually.