Hotel Property Management System Development

Reservation creation, modification, and cancellation with full audit trail. Rate plan assignment at the point of booking -- BAR, corporate, loyalty, promotional, and custom negotiated rates. Group booking with room block allocation, rooming list management, and group folio handling. Waitlist management for peak periods with automatic notification when rooms become available. Multi-night booking with minimum and maximum stay enforcement by room type and period. The reservations layer your team uses to manage inventory from first enquiry to confirmed booking.

Check-in workflow with guest identity verification, room allocation with preference matching, and key issuance -- including contactless mobile key delivery via NFC using Salto, Dormakaba, or Nuki smart lock integrations for properties running keyless access. Folio display showing all charges -- room, F&B, ancillary, and tax -- with posting and adjustment capability. Payment processing at checkout via Stripe or Adyen with PCI DSS compliance handled at the integration layer, covering split payment, corporate billing, and advance payment reconciliation. Express checkout for guests who have pre-authorised payment, reducing departure queue. Walk-in handling and same-day reservation creation from the front desk screen. The front desk interface built around the pace and sequence your team works at.

Room type configuration with bed type, occupancy, and amenity definitions. Rate plan setup covering BAR, weekend, seasonal, corporate, loyalty, and OTA-specific rates -- each with its own minimum stay rules, blackout dates, and close-to-arrival controls by room type and period. Yield-based availability controls to restrict lower rates as occupancy builds toward a threshold OCC percentage. Channel manager sync via SiteMinder or RateGain pushes rate and availability changes to every connected OTA -- Expedia, Booking.com, Airbnb -- within 30-60 seconds, maintaining rate parity across channels. GDS distribution to Amadeus, Sabre, and Galileo supported through the channel manager for corporate and travel agent bookings. ADR, RevPAR, and OCC tracked by rate plan and room type so your revenue manager can see which rate segments are driving yield and which are cannibalising it. Promo code and discount code management. The rate management interface that lets your revenue manager make pricing decisions and push them live without requiring developer access to configuration tables.

Real-time room status sync from the housekeeping app -- dirty, clean, inspected, out of order -- with status updates visible at the front desk without a phone call. Cleaning priority queue generated automatically from the departure and arrival schedule, so the rooms needed soonest are cleaned first. Room attendant task dispatch pushes the day's assignment list to each attendant's mobile device, reducing the morning briefing bottleneck. Inspection sign-off workflow before rooms are released back to front desk as available. Maintenance fault routing: housekeeping staff log faults during cleaning, which route directly to the maintenance team's queue with room number, fault description, and priority. Group block arrival coordination triggers a pre-cleaning sweep of blocked room types to ensure inventory is ready before the group's arrival window. Minibar and room supply discrepancy reporting back to front desk.

Automated night audit sequence: rate verification, no-show processing, folio balance rollover, and daily revenue consolidation without manual reconciliation. Daily revenue report with room revenue, ancillary revenue, tax, and occupancy metrics generated at audit close. Occupancy and RevPAR reporting by room type, rate plan, and booking channel. Accounts receivable tracking for corporate billing accounts. Folio balance and outstanding payment reporting. The audit and reporting layer that gives your finance team accurate daily numbers without manual data assembly.

Centralised reservations for hotel groups: single interface to view and manage availability across all properties. Property-level and portfolio-level reporting -- individual property performance and consolidated group metrics side by side. Cross-property loyalty balance visibility so front desk can see a guest's points and tier status from stays across all group properties. Centralised rate management with the ability to push rate changes to all properties or override at individual property level. Staff access controls by property so each property's team sees what's relevant to their location.