Tenant Portal Development

Maintenance request forms with structured category triage -- plumbing, electrical, HVAC, appliance, structural, pest -- so requests are routed to the right contractor queue from the moment they're submitted. Description field with a minimum character count to avoid one-word submissions that give contractors nothing to work with. Photo and video upload with geotag metadata captured from the mobile device so the property manager knows exactly which room or fixture is affected. Urgency classification (emergency, urgent, routine) with an automated escalation rule so genuinely time-critical jobs get a response within the SLA window.

On submission, a reference number is issued immediately and a confirmation notification is sent via push (APNs on iOS, FCM on Android) and email. Status updates pushed at each stage: received, triaged by property manager, contractor assigned, work order dispatched, appointment confirmed, job complete. Contractor assignment connects to vendor management records so the right trades contractor is pulled from your approved vendor list for the issue category. Work order dispatch sends job details directly to the contractor via email or API call to their system. Tenant sign-off at job completion -- or automatic close after 48 hours if the tenant does not respond. The full audit trail from submission to close is searchable and exportable for property manager reporting.

Online rent payment via Stripe card processing and ACH direct debit, with NACHA-compliant ACH payment initiation for US landlords. Card payments processed through Stripe's hosted fields so card data never touches your servers and PCI scope stays minimal. ACH initiation uses Plaid or Stripe Financial Connections for bank account verification before the first debit, reducing failed payments from incorrect account details. Payment confirmation triggers an automated receipt by email and push notification within seconds of funds confirmation. Failed payment notifications sent immediately so tenants can retry before arrears accumulate.

Lease data sync from Yardi, Buildium, or AppFolio via their respective REST APIs keeps the rent schedule, tenancy dates, and ledger balance in the portal accurate without manual updates. The rent account view shows the current balance, all historical payments with dates and amounts, upcoming due dates, and any outstanding charges. Arrears payment plans are recorded with agreed instalment amounts and dates, tracked to completion. Outstanding payment reminders sent automatically at 3 days before, on the due date, and 1, 3, and 7 days after if unpaid -- with escalation to the property manager when the threshold you set is crossed. Rent statements downloadable as PDF for tenant reference -- the complete financial record that answers the arrears history question without a property manager pulling data from the management system.

Tenancy document vault where lease agreements, guarantor documents, check-in inventory reports, compliance certificates (gas safety, EPC, EICR), and any other tenancy-specific documents are stored and available for tenant download at any time. Version-controlled document storage means the current version is always what the tenant accesses, and previous versions remain accessible to property managers for audit purposes.

Online lease renewal powered by DocuSign e-signature lets tenants review, sign, and return lease renewal documents without printing or attending an office. Signed documents are stored in the vault automatically with a timestamp and audit log. New documents added by the property manager trigger an immediate push notification (APNs/FCM) and email alert so tenants are not left unaware of compliance notices or updated tenancy terms. The document history log shows what was issued, when, and confirms the tenant downloaded it -- the audit trail that demonstrates compliance with legal notice requirements without depending on postal records. Move-in welcome packs and inventory forms are delivered through the document vault at tenancy start, reducing the paper stack at key handover.

Direct messaging between tenant and property manager through the portal -- thread-based, timestamped, and attached to the tenancy record rather than scattered across personal email accounts. Every message in the thread is preserved and searchable by property managers, giving a complete communication record if a dispute arises. Tenants cannot delete messages, and the property manager inbox consolidates threads across all properties so nothing is missed in a personal inbox.

Broadcast notifications from the landlord or managing agent to all tenants in a building, specific floor, or individual tenancy. Scheduled maintenance announcements, building-wide entry restriction notices, planned service outages -- sent as in-app messages with simultaneous push notifications via APNs (Apple Push Notification Service) for iOS devices and FCM (Firebase Cloud Messaging) for Android. Push notification preference management lets tenants set how they want to receive payment reminders, maintenance updates, and general announcements -- without turning off every communication channel. Read receipts on legal and compliance notices so the property manager has a confirmed delivery and open record for documents that require proof of receipt. The communication layer that creates a defensible paper trail automatically rather than requiring retrospective email chain assembly.

Amenity booking for build-to-rent and managed buildings -- gym time slots, rooftop terrace access, meeting rooms, communal lounges, car parking bays, and any shared facilities your building offers. Each amenity has its own booking rules: maximum concurrent bookings, minimum and maximum booking duration, advance notice requirements, and cancellation windows. Real-time availability calendar shows open slots and confirms booking instantly with a confirmation push notification and in-portal entry.

Booking restrictions are configurable by tenancy type, unit floor, building, and membership tier -- so premium floors get priority access to high-demand amenities without removing access entirely for other tenants. Cancellation and rebooking within defined windows, with waitlist notification when a slot opens from a cancellation. Booking history visible to the tenant for their records. Utilisation reporting for the building manager showing peak usage times, most popular amenities, and occupancy rates by day of week -- the data that informs programming decisions and justifies adding or removing facilities. The amenity system that replaces "call reception to book the meeting room" with a self-service flow that matches the premium positioning of a purpose-built BTR development.

Parcel tracking and notification for managed buildings where reception or concierge accepts deliveries on behalf of tenants. Carrier webhooks from FedEx and UPS deliver tracking events directly to the portal so in-transit parcels are visible to tenants before they arrive at the building. On receipt by the concierge, a notification is sent to the tenant with the parcel description, carrier, and collection instructions. If the tenant does not collect within a defined window, a follow-up reminder is sent. The parcel log for building management shows all uncollected items with age, enabling the front desk team to manage locker and storage space without manual tracking.

Move-in checklist and welcome pack delivered through the portal at tenancy start, covering utility setup steps, building access fob or smart lock activation, amenity booking walkthrough, maintenance reporting instructions, and any building rules or house regulations. Digital inventory sign-off at check-in using photo-annotated room-by-room checklists completed on a mobile app. The same format is used at check-out so condition comparison is straightforward and deposit dispute risk is reduced. Utility meter readings captured with photos at both ends of the tenancy. The onboarding workflow that starts the resident relationship with a clear, professional process rather than a paper folder handed over at key collection.