Salon and Spa Management Software Development

Online and in-salon appointment booking with staff selection based on real-time availability, service duration, and room or chair assignment. The availability engine accounts for staff shift patterns, time-off requests, and concurrent booking limits per service room -- so a double-booking isn't possible even when two receptionists are taking calls simultaneously. Buffer time configuration between appointments handles cleaning, setup, and colour processing time so back-to-back bookings don't create schedule pressure.

Group booking supports multiple services in a single transaction -- colour, cut, and blowdry booked as a single appointment with sequential timing calculated automatically. Deposit and prepayment collection at booking integrates with the POS via Stripe or Square so the amount is held against the appointment and applied at checkout, reducing no-shows without requiring a manual follow-up step. Automated SMS and email reminders fire at configurable intervals -- 48 hours and 2 hours before the appointment, for example -- using Twilio for SMS delivery and a transactional email service for email. Online booking is available as an embeddable iframe widget for your existing website or as a standalone booking page that matches your brand. Google Reserve and Facebook Booking integrations allow clients to book directly from your Google Business Profile or Facebook page, feeding those bookings into the same management system without a separate inbox to monitor.

Client profiles storing the full service history -- every visit, service, product used, and stylist who performed it -- so any staff member walking in for the first time has the context needed to deliver a consistent experience. Colour formulation records store developer strength, processing time, toning steps, and before-and-after photos so the next stylist can reproduce the result exactly rather than starting from scratch with a colour consultation.

Preference notes -- water temperature, pressure preference, communication style, product sensitivities -- are visible to any staff member assigned to the client. Allergy and contraindication records carry consent form storage with dated signature capture so the business has an auditable record for each client, not just a note in a text field. Allergy flags surface automatically when a service or product is selected at checkout so staff can't accidentally proceed without acknowledging the record. Purchase history spans services and retail products so you can see a client's full revenue contribution, not just their appointment frequency. Birthday and anniversary tracking feeds automated personalised messages for marketing. The profile that means a new stylist can pick up where the one who left off -- client relationships stay with the business rather than walking out the door with a departing team member.

Staff rotas with shift patterns, recurring availability schedules, and time-off request workflows. Each staff member's availability feeds directly into the booking engine so the calendar only shows bookable slots that match both staff availability and service room allocation. Commission structures support percentage-based rates, tiered rates (e.g. 30% up to $3,000 monthly revenue, 35% above it), flat-rate per-service configurations, and separate retail commission rates for product sales -- all configurable per staff member rather than applied uniformly.

Real-time commission tracking updates as each appointment is completed and checked out via the POS, so stylists can see their running total for the week without waiting for month-end calculations. Tip tracking records gratuities collected at checkout and attributes them to the correct staff member. Monthly payroll reports export a per-staff summary showing total services rendered, retail products sold, service commission earned, tips collected, and net payroll amount. These exports are formatted for ADP and Gusto-compatible CSV import so your payroll processor can ingest the data without manual re-entry. Performance dashboards show individual staff targets versus actuals for service revenue and retail sales, visible to both the staff member and their manager.

Retail product inventory tracking with stock levels updated at point of sale via the POS checkout flow, so inventory counts are accurate in real time rather than reconciled weekly on a spreadsheet. Low-stock alerts fire when a product's quantity falls below its configured reorder point, with the alert routed to the responsible team member or manager via email or in-app notification. Reorder point thresholds are set per product based on sales velocity and lead time from the supplier.

Product sales attribution assigns each retail sale to the staff member who completed the checkout, which feeds directly into retail commission calculations without any manual step. Supplier management tracks active suppliers, product catalogues, and purchase order history so you can see what was ordered, when, and from whom. Backbar usage tracking distinguishes how much of a product is consumed during services versus sold at retail -- this matters for cost accounting because a litre of colour used in services has a different cost impact than a litre sold at the retail shelf price. Product usage per service type can be logged to build per-service cost-of-goods data over time. Where your supplier provides an API or EDI integration, reorder purchase orders can be generated and submitted directly from the system without switching to a separate ordering portal.

Point-of-sale system covering services, retail products, gift vouchers, and membership redemptions in a single transaction at checkout. The POS pulls the appointment directly from the booking system so the stylist doesn't manually enter what was done -- the appointment, duration, and service price pre-populate the checkout, and the stylist adds retail items or adjustments. Payment processing integrates with Square Terminal SDK or Stripe Terminal SDK for contactless (tap-to-pay), chip-and-PIN, and magnetic stripe card payments alongside cash handling and digital wallet support.

Split payment handling covers multi-tender transactions -- for example, partial loyalty points redemption with the balance on card -- in one checkout flow without requiring two separate transactions. Tipping configuration allows percentage or flat-amount options at the terminal, with tip amounts attributed to the performing stylist's records. Loyalty programme integration awards points at checkout based on service spend, visit count, or product purchases, with redemption value deducted from the transaction total. Refund and rebook workflow handles service complaints with a structured process: refund, store credit, or rebook option with the outcome logged against the client record for follow-up. End-of-day reconciliation reports show cash drawer totals, card terminal batch totals, and system-recorded revenue side by side so discrepancies are visible immediately. The POS is aware of your bookings, staff, inventory, and client loyalty records rather than treating each transaction as an isolated event.

Retention reporting shows rebooking rates by service type, stylist, and client segment -- segmented by new clients, regulars, and lapsed. These numbers tell you whether the rebooking problem is systemic or concentrated with specific services or staff. At-risk client identification surfaces clients who haven't returned within their typical visit cycle -- calculated individually based on each client's historical visit frequency rather than using a fixed 90-day threshold that doesn't account for whether a client normally comes every 6 weeks or every 6 months.

Automated rebooking prompts fire via Twilio SMS or a transactional email service at the configured interval after each visit -- for example, 5 weeks after a colour appointment. The message can be personalised with the client's name, the service received, and a direct booking link. Loyalty programme mechanics award points per visit, per dollar spent, or per product purchased, with configurable point values and reward tiers. Redemption thresholds and reward types -- free service, discount, product voucher -- are set by the business. Revenue per client and visit frequency trends identify your highest-value clients for VIP treatment and your lowest-frequency clients for win-back targeting. Lapsed client win-back campaign hooks allow offer configuration -- a specific discount code or complimentary add-on -- sent to clients who haven't returned in a defined period. The reporting makes retention management a repeatable system rather than a task that only happens when someone remembers to check.