
Charles E.
Entrepreneur at Aggie Technologies
USA
All of the sprints were completed on schedule and on budget. We highly recommend RaftLabs!
Insurance Software Development Company
Most insurance platforms weren't designed to move fast. Policy administration systems that take six months to launch a new product. Claims workflows spread across paper, email, and three systems that don't talk to each other. Compliance reports assembled by hand every quarter.
We build insurance software that fixes these at the source: underwriting automation, FNOL and claims processing, policy administration with a real product configurator, AI document intelligence for policies and claims evidence, and compliance for Solvency II, FCA Consumer Duty, and NAIC. We also integrate with Guidewire and Duck Creek when replacing your core isn't the right answer. Fixed cost, scoped before development starts.
Underwriting automation with risk rules engine, bureau data integration, and decisioning audit trail
Claims processing from FNOL intake through reserve calculation, adjuster assignment, and settlement
Policy administration with product configurator, quote-bind-issue, endorsements, and MTA processing
Compliance built in for Solvency II, FCA Consumer Duty, and NAIC model laws
Bring the problem, the current workflow, or the existing code. We reply with a practical next step within one business day.
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The brief
Good software decisions begin with the constraint, not a list of features or a preferred technology.
Claims team manually keying data from paper FNOLs into three systems that don't talk to each other?
Policy administration platform that takes 6 months to launch a new product because the system wasn't designed for configurability?
Weighing a multi-year Guidewire or Duck Creek implementation against a manual process you already know is failing?
Plain answer
RaftLabs builds custom insurance software for clients across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia: underwriting automation, FNOL and claims processing, policy administration, and Solvency II and FCA compliance. Fixed-cost delivery in 12 to 20 weeks.
What to remember
A first notice of loss comes in by phone, web form, or a scanned PDF. Someone re-keys it into the claims system. Someone else re-keys the coverage check into a second system to validate it. By the time an adjuster actually opens the file, the same information has been typed three times and nobody's confident all three copies agree.
Meanwhile the policy admin system takes six months to launch a rate change, because "configurable" turned out to mean "configurable by the vendor's implementation team," not yours. And the Solvency II or FCA compliance report gets assembled from spreadsheet extracts the week before an examination, because nobody built the audit trail into the system that produces the numbers.
None of this is a technology-doesn't-exist problem. It's a "the system was built for the average insurer, not your specific claims process" problem, and it compounds every renewal cycle it goes unfixed.
Most insurers aren't running on bad software because they don't know better. They're running on it because the switch looked too risky, too expensive, or too slow, or because the two paths on offer were both expensive in different ways: a multi-year core platform implementation, or years of the manual status quo. RaftLabs maintains a 4.9/5 rating from clients on Clutch. Compliance requirements, Solvency II, FCA Consumer Duty, NAIC, GDPR, HIPAA, are scoped in week 1, not retrofitted before launch.
The compliance surface is real and expanding: the UK's FCA Consumer Duty, in force since July 2023, raised the bar on how insurers evidence fair customer outcomes, and Solvency II and NAIC reporting add their own data demands, all far easier to meet in software built for them than retrofitted onto a decades-old core.
California's Department of Insurance filed an accusation against State Farm in May 2026 after an expedited market-conduct examination of its 2025 Los Angeles wildfire claims handling. Reviewing a sample of just 220 claims out of roughly 11,300, examiners found 398 violations: missed statutory deadlines for investigation, acceptance, and payment, systematically low settlement offers, and repeated adjuster reassignment, a pattern claimants described as "adjuster roulette." Commissioner Ricardo Lara's public statement was direct: State Farm "delayed, underpaid, and buried policyholders in red tape at the worst moment of their lives." Regulatory examinations don't find these patterns because insurers are careless. They find them because manual, disconnected claims processes don't produce an audit trail that holds up when someone actually looks closely, and by the time someone looks closely, the damage is already done at scale.
The quieter version of the same problem is that even the mature core platforms carry a real timeline cost: G2's own aggregate review data puts average Guidewire ClaimCenter implementation at 9 months, with average time-to-ROI at 21 months. That's not a worst-case horror story, that's the average. A platform decision and a business decision are not always the same timeline.
Everything on the left should already be true for your operation. Even one thing on the right, and integrating with or configuring your existing platform is the smarter first step.
A claims, underwriting, or policy admin workflow a configured platform genuinely can't express without heavy workarounds.
An existing Guidewire or Duck Creek investment you want to extend, not replace, with AI, document, or compliance components it doesn't provide.
Budget for a fixed-price build from $40,000, and a decision-maker who can define the compliance and workflow scope.
Standard requirements a configured Guidewire or Duck Creek deployment already covers well.
No budget yet and requirements still forming.
Shopping for the cheapest hourly team, not a fixed-scope partner who tells you when custom isn't the right call.
Scope
Tell us where your team loses the most time. We'll scope what it would take to automate it and what the before-and-after looks like.
How we work
Every project follows the same four phases. Scope is locked and price is fixed before development starts.
We map your current workflows, identify where manual work is highest-cost, assess your data and system landscape, and scope the build. No development starts without a scope document and a price you've agreed.
Wireframes and data architecture before production code. Integration points with Guidewire, Duck Creek, or your existing core platform are mapped and agreed in this phase.
Working functionality you can review and test at each milestone. Integrations are built and tested against your actual platform configuration. Compliance requirements are implemented in the build phase, not as a last-mile retrofit.
User acceptance testing against your real workflows, load testing for your transaction volumes, and compliance validation before go-live. 8 weeks of post-launch support included.
We'll say this plainly: RaftLabs doesn't yet have a published case study for a dedicated insurance engagement. What we do have is the domain vocabulary used correctly throughout this page, FNOL, MTA, SIU, SCR, bind/decline/refer, not borrowed from a template, plus the same delivery discipline behind every regulated build we ship: compliance scoped in week one, an audit trail on every automated decision, and a fixed price locked before development starts.
What clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Charles E.
Entrepreneur at Aggie Technologies
USA
All of the sprints were completed on schedule and on budget. We highly recommend RaftLabs!
01 / 02
Where to go next
Rarely the pitch. Always the difference between an audit trail that explains itself and one you reconstruct after the fact.
Every automated bind, decline, or claims decision records which rules fired and why, in plain language, at the moment it happens. That's the difference between answering an examiner in minutes and spending a week reconstructing what happened from logs nobody designed for this.
A Guidewire or Duck Creek implementation runs on the vendor's and the implementation partner's schedule. An integration layer that adds the specific capability you need, without replacing the core, runs on yours.
You've already paid for the platform investment. Adding document intelligence, fraud scoring, or compliance monitoring as a layer that subscribes to platform events costs a fraction of replacing the system that already works for what it does well.
We define exactly what the system handles automatically and where human judgment takes over, during discovery, before development starts. An automation boundary that's vague on day one is a compliance gap by month three.
We price by project, not by the hour. After a discovery phase you get a fixed quote with a defined scope, timeline, and price, so you know the number before development starts.
What pushes cost up: the number of systems that need integration, business rules complexity, compliance scope across Solvency II, FCA Consumer Duty, and NAIC, and whether you need a new user interface or API-only delivery. What keeps it down: a narrow first scope, a defined document set, and connecting to your existing core platform rather than replacing it.
What it costs
A defined scope, compliance requirements, and integration list, agreed and documented before development starts.
We quote a firm entry price for well-scoped projects after discovery. When a configured Guidewire or Duck Creek deployment fits better, we say so.
Starting investment
Starts at $40,000
Priced by project after discovery. 10 to 24 weeks to production, with 8 weeks of post-launch support included. Many carriers start with one module and expand from there.
No hourly billing
Once we scope the work, that price is locked in writing. No hourly billing, no scope change absorbed into the final invoice without your approval.
Senior engineers, no handoff
The engineers who assess your problem also build the solution. No offshore handoff after the contract is signed. The team you meet in week 1 ships in week 12.
Useful next steps
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Read moreWe build across the core insurance software categories: underwriting platforms with risk rules engines and decisioning audit trails, claims management systems from FNOL through settlement, policy administration platforms with product configurators and quote-bind-issue workflows, document intelligence pipelines for policies, claims evidence, and medical reports, and regulatory compliance systems for Solvency II, FCA Consumer Duty, and NAIC. We also build the integration layer between custom-built components and existing core platforms like Guidewire and Duck Creek. The scope depends on what you have, what's breaking, and where the business is losing the most time or money. We assess that in discovery before quoting.
The honest answer depends on your scale, your business rules complexity, and your budget. Guidewire and Duck Creek are mature platforms with deep insurance-specific functionality, pre-built regulatory compliance, and large implementation partner ecosystems. They make sense for mid-to-large insurers with the budget for licensing and implementation (typically $500K to multi-million dollar engagements, and G2's own aggregate review data puts average Guidewire ClaimCenter implementation at 9 months with a 21-month average time-to-ROI). Custom development makes sense when your product structure is genuinely unusual, when your business rules can't be expressed cleanly in a configured platform, when you're a managing general agent or insurtech that needs to move faster than a large platform implementation allows, or when the cost of configuration exceeds the cost of building for your specific scope. We are honest about which fits your situation. We also build the integration layer that connects custom-built components to Guidewire or Duck Creek when a hybrid approach is the right answer.
FNOL automation covers the intake-to-system workflow: extracting structured data from incoming loss notices (phone transcripts, web forms, emails, mobile apps), validating policy coverage against the reported loss date and peril, populating your claims system fields automatically, classifying claim complexity for routing (simple to automated adjudication, complex to experienced adjusters), and generating the acknowledgement communication within minutes of intake. Your adjusters receive a pre-populated claim record rather than a raw loss notice to re-key. We scope the automation boundary clearly during discovery, defining what the system handles and where human judgment takes over, before any development starts.
We build insurance software with compliance requirements built in, not added after the fact. For EU-regulated insurers: Solvency II risk reporting, SCR calculation support, and audit trail requirements for automated decisions. For UK insurers: FCA Consumer Duty documentation, fair value assessment frameworks, and consumer outcome monitoring. For US insurers: NAIC model law requirements vary by state and line of business, but we cover prompt payment compliance tracking, denial letter requirement validation, and documentation requirements for personal and commercial lines. For automated underwriting and claims decisions specifically, we build the audit trail that explains the automated decision in plain language for regulatory examination. We are not a legal compliance firm. For legal sign-off, you need your compliance team and external counsel. We build systems that make compliance operationally achievable.
A focused automation build (FNOL intake, a specific compliance workflow, or a single policy admin module) typically runs $50,000 to $80,000 in 10 to 14 weeks. A full policy administration platform or end-to-end claims management system typically runs $100,000 to $200,000 in 16 to 24 weeks. Document intelligence pipelines for a defined document set typically run $40,000 to $80,000. Cost is driven by the number of systems that need integration, business rules complexity, compliance scope, and whether you need a new user interface or API-only delivery. We give fixed-cost quotes for well-scoped projects after a discovery phase.
AI applies to insurance underwriting in two main ways: risk scoring and document processing. Risk scoring models trained on your historical policy data and loss outcomes generate a structured risk tier and the top contributing risk factors at quote, reducing underwriter time per submission and improving consistency on high-volume personal lines. Document processing extracts relevant data from broker submissions, inspection reports, and prior policy documents automatically, so underwriters work from structured data rather than re-reading raw documents. Both approaches operate as tools that support underwriter judgment, not as black boxes that replace it. The audit trail that explains the AI's scoring contribution is built in from the start. We assess which AI components fit your underwriting workflow and data maturity during discovery.
Data migration from legacy policy systems is one of the riskier parts of any insurance software replacement, and we treat it as a first-class workstream rather than an afterthought. The migration approach: data profiling to understand the actual shape of your legacy data (which fields are populated consistently, which are sparse, which have changed meaning over time), mapping from legacy schema to new schema with explicit decisions on how to handle gaps and inconsistencies, a test migration on a representative subset before the full migration to validate output quality, and parallel running where both systems are live for a period so your team can validate the migrated data against the source. Policy-level reconciliation reports confirm that premium, coverage, and term data matches before legacy decommissioning. For active claims in progress during migration, we design the cutover timing and data state to avoid losing claim history or adjuster notes.
We work in insurance the same way we work in every regulated domain we build for: the engineers who scope your workflow learn your actual claims process, your actual policy structure, your actual compliance obligations, in discovery, before writing a line of code, rather than arriving with a generic template. We're direct about where that domain knowledge is deep versus where it's newly built for your specific engagement. What's constant across every insurance project is the same rigor: named FNOL and MTA workflows handled correctly, a real Guidewire and Duck Creek integration layer, and compliance frameworks scoped by requirement, not by buzzword.
Work with us
Bring the rough workflow, half-built product, or messy brief. We will map the smallest useful first move, then send scope, timeline, and price in plain English.
Insurance operations software