Permits and Licensing Management Software

Online application forms for each permit and licence type: building regulations applications, building control notices, business licence applications, premises licence variations, street works permits, and any other application types your service processes. Application forms are configured to the specific data requirements and document requirements of each application type, with conditional logic that only shows the sections relevant to the applicant's specific circumstances. Automated fee calculation works from the application details: the building regulation charge category calculated from the type and estimated value of the works, the premises licence fee calculated from the rateable value or premises size. Applications submit with a reference number and a confirmation email sent immediately, so the applicant has evidence of submission without waiting for an acknowledgement from the service. Save and return functionality covers complex applications that applicants can't complete in a single session.

Officer workflow runs from receipt of application through case assignment, consultation, inspection, decision, and any post-decision case management. Case assignment by the team manager goes to the officer with appropriate expertise and available capacity, with the assigned officer notified and the case appearing on their caseload view. Statutory deadline tracking starts the processing clock at the date of valid application, with the deadline visible on the case throughout the processing period. Consultation management for applications requiring statutory consultation sends the consultation request from the case record and records the response against the case when it arrives. Decision recording generates the decision notice from a template, with the grounds for the decision documented in the case record. Appeals management records the appeal against the original case and captures the outcome when the appeal is determined.

Inspection scheduling from the case record lets the officer book an inspection, sends the booking confirmation to the applicant or site contact, and adds the inspection to the officer's calendar. Site visit recording from the officer's mobile device captures the inspection outcome, any defects noted, any further inspections required, and any advisory notes, submitted from the site without needing to return to the office to update the case. Inspection sequence management for building control projects tracks multiple inspections at different stages of the works: foundation, damp proof course, pre-plaster, drainage, and final completion, with each stage recorded and the completion certificate only issuable once all required inspections are satisfactorily completed. Re-inspection scheduling records non-compliance and triggers the re-inspection automatically. Inspector availability management helps team managers allocate inspections across the inspection team.

Licence register covers all current and historical licences issued by the service: premises licences, personal licences, business licences, street trading consents, hackney carriage and private hire licences, and any other licence types within the service's remit. Each licence record shows the holder, the licensed premises or activity, the licence conditions, the expiry date, and the history of variations and reviews. Automated renewal reminders go to licence holders at configured intervals before expiry, typically 90 days, 60 days, and 30 days before the renewal date. Renewal application workflow pre-populates the renewal form with the details from the current licence so the holder only needs to update what has changed. Expired licence alerts go to the service team where a renewal application hasn't been received by the configured date before expiry, triggering the enforcement referral process. The licence register is published to the service website in a searchable format where the service has a statutory or policy obligation to publish.

Address lookup integrated with your local land and property gazetteer or the national address database means applicants select from validated addresses, and all applications are linked to the correct Unique Property Reference Number from the point of submission. Map-based case display shows all open permit and licence cases on a map view filtered by application type, officer, status, or geographic area: the view that enforcement and inspection teams use to plan their visits. Spatial search finds all cases associated with a specific property, street, or planning zone. Adjacent property notification for planning and building control applications identifies affected properties from the GIS layer and generates and records the notification automatically. Conservation area, listed building, and flood zone flagging from GIS layers alerts officers to relevant designations when a case is created.

Processing time reporting shows average and median processing times by application type, officer, and period: the report that service managers use to identify bottlenecks and that central government may require for statutory performance monitoring. Statutory deadline compliance reporting shows the percentage of applications determined within the statutory or target processing period, with cases that breached the deadline identified for review. Application volume reporting by type, period, and geographic area supports capacity planning and service design decisions. Licence register extracts in the format required for statutory register publication are generated from live data without manual extraction. Enforcement activity reporting covers cases referred to enforcement following a licence expiry, a breach of conditions, or an unauthorised activity. Data export in standard formats covers organisations that submit data to national datasets or sector benchmarking schemes.