Home Healthcare Software Development

The scheduling engine matches caregivers to visits using credential status, geographic proximity, patient preference history, and authorization period. When a shift opens, whether planned or unplanned, coordinators see available caregivers filtered by those criteria in one screen, not across a roster spreadsheet and a separate credentialing file.

Real-time alerts surface upcoming credential expirations, authorization period endings, and shift gaps before they become missed visits. The mobile app gives caregivers their schedule, client profile, visit instructions, and clock-in access without a coordinator phone call. Shift confirmation, change requests, and cancellations route back through the same system so the coordinator's view stays current.

Built for home health agencies replacing coordinator phone trees, private-duty nursing companies managing complex credential requirements, and staffing platforms coordinating caregivers across multiple client accounts.

The caregiver mobile app captures the six data elements required under the 21st Century Cures Act: visit start time, end time, service type, location, client identity, and caregiver identity. Capture happens at the point of care through GPS confirmation and biometric or PIN authentication. The data writes directly to the visit record that feeds billing, so no manual reconciliation step sits between clock-out and claim submission.

Offline mode queues all EVV data on-device when cellular coverage is unavailable, syncing automatically on reconnect without caregiver action. The platform exports visit data in each state's required format, covering both open-model states where agencies use their own vendor and aggregator states that require submission to a state-managed system. Authorization limits and service code rules validate against the EVV record before the claim is released.

Built for Medicaid-funded home health and personal care services agencies, organizations operating across multiple states with different EVV submission formats, and private-duty nursing companies that want EVV data flowing into private-pay billing as well.

Care plans authored in the platform are visible to caregivers on their mobile app at the point of care, not filed in a binder at the agency office. Tasks, medication reminders, dietary notes, mobility assistance requirements, and escalation instructions are structured so the caregiver sees exactly what is expected for that client on that visit. Completed tasks are recorded against the care plan, building a visit-by-visit care record.

Supervisors review care plan compliance, flag deviations, and update plans from the web dashboard without printing a new document for every caregiver. HL7 FHIR integration with connected EHR systems keeps clinical data synchronized when the agency works alongside a physician practice or hospital discharge team. Care plan version history provides the documentation trail required for audits and regulatory reviews.

Built for skilled nursing agencies managing clinician-authored care plans, personal care agencies standardizing task lists across a large caregiver workforce, and organizations subject to state inspection of care plan documentation.

The family portal gives authorized family members a real-time view of visit status, post-visit care notes, upcoming schedules, and caregiver profiles, with no phone call to the coordinator required. When a caregiver clocks in, the visit status updates in the portal. When the visit closes, the care note is visible within minutes.

Two-way messaging between the family and the agency coordinator runs through the portal, creating a logged communication record. Families can acknowledge care plan updates, confirm schedule changes, and flag concerns through the portal rather than through a phone queue. For agencies serving clients whose families live out of state, the portal is the primary reassurance tool. It replaces five coordinator phone calls a week with a screen the family checks on their own schedule.

Built for agencies that differentiate on family communication, senior care organizations where adult children are the primary decision-maker and contract signer, and private-duty nursing companies serving high-expectation clients who pay out of pocket.

The billing engine pulls verified EVV data, authorization records, and service codes into each claim before submission. Pre-submission validation checks authorization period, visit frequency caps, and service code eligibility against payer rules, catching the mismatches that generate denials before they leave the platform. Claims that pass validation submit electronically through clearinghouse integration with Change Healthcare or Availity, and remittance advice flows back into the billing dashboard automatically.

Private-pay invoicing handles flat-rate, hourly, and bundled billing models with automatic invoice generation and payment tracking. For agencies that take both Medicaid and private-pay clients, a single billing dashboard shows outstanding claims, denial queue, and payment status across both payer types. Denial management tools route rejected claims back to the coordinator with the specific edit code and the original visit record attached.

Built for home health agencies managing Medicaid billing across multiple states, private-duty nursing companies with high-value private-pay client rosters, and agencies that need a billing module that talks to their existing EVV and scheduling data rather than requiring manual exports.

State surveys and Medicaid audits request the same data types: visit records with EVV confirmation, care plan documentation, caregiver credentials and training logs, authorization records, and billing submissions tied to visit data. When that documentation lives across four systems, assembling an audit response is a multi-day project. When it lives in one platform, the audit package is a report run.

The compliance dashboard surfaces credential expiration dates 30 and 60 days in advance, flags caregivers delivering care outside an active authorization, and tracks visit completion rates against care plan requirements. Exportable reports format visit data, billing records, and credential logs in the layouts most state survey processes request. HIPAA-compliant data handling covers encryption at rest and in transit, role-based access controls, and audit logging of every record access and modification.

Built for agencies subject to state licensure surveys, organizations that accept CMS certification for Medicare and Medicaid reimbursement, and directors of nursing or compliance officers who need documentation control without a manual assembly process before every review.