Custom field service management software with no per-technician SaaS fees.

A focused build covers smart scheduling, a technician app (iOS and Android), and a dispatcher web portal with no external integrations. Adding QuickBooks or CRM integration, customer notifications, and inventory tracking grows the scope, as do GPS fleet tracking, automated invoicing, multi-branch support, and a customer self-service portal. All builds are fixed price: the quote in the project brief is the final invoice. Ongoing infrastructure (hosting, push notifications, map APIs) runs a modest monthly cost at scale, not a per-technician fee.

A focused v1 starts with an operations audit: we map your dispatch workflow, service types, scheduling rules, and integration needs, and you get a fixed-price quote. Design and architecture come next, then the dispatcher portal and technician app are built in parallel with QA running alongside every sprint. The final phase runs the new platform in parallel with your existing system on a subset of technicians, then cuts over the full crew once the data checks out. Post-launch monitoring and 8 weeks of support are included.

Off-the-shelf FSM SaaS is the right call when your scheduling rules are simple, your crew is small, and you want a monthly subscription with no upfront build. A custom build wins when three things are true. First, per-technician fees have outgrown the value: a growing crew pays every month for software it never owns. Second, your scheduling logic does not fit the template: skill-based routing, territory rules, recurring maintenance plans, and multi-crew jobs that the SaaS cannot model. Third, technicians work in dead zones: basements, rural routes, and commercial buildings where the SaaS app loses the ticket. If even one of those is true, run the math on a custom build.

Common accounting integrations: QuickBooks Online and Desktop, Xero, and Sage. Common CRM integrations: Salesforce, HubSpot, and JobNimbus. Payments: Stripe, Square, and Authorize.net for in-app invoicing and card-on-file billing. Parts and suppliers: we connect to distributor catalogs and price feeds where an API exists. Existing FSM tools: we migrate data out of ServiceTitan, Jobber, Housecall Pro, and FieldEdge rather than integrating with them permanently. For operations on a custom or legacy system, we build middleware against your API or database schema directly. Integration scope is confirmed in week-one discovery before any code is written, and every integration is tested against a staging environment before production cutover.

The technician app downloads the full day's schedule, job details, customer history, and form templates to the device when a connection is available. In a basement, a rural dead zone, or a commercial building with no signal, the technician works normally: checking in and out of jobs, completing checklists, capturing photos and customer signatures, logging parts used, and generating invoices. Every action is timestamped on-device. When signal returns, the app syncs all queued activity to the server in order, and the dispatcher sees the updates appear in sequence. No lost tickets. No technician re-entering work when they get back into coverage. Offline-first is built into the core architecture, not bolted on, because most field service dead zones are predictable and crews run through them every day.

The dispatch engine matches each job to a technician using your actual business rules, not a generic round-robin. Inputs: required skills and certifications, service territory and current GPS location, availability and shift patterns, job priority and SLA windows, and parts availability for jobs that need specific equipment. The dispatcher sees a drag-and-drop board with travel time factored in, and can accept, adjust, or override every suggestion. Emergency calls trigger automatic re-optimisation: the system finds the nearest qualified technician with an open window and proposes the swap. Customers get automatic SMS or email notifications with the technician's name, photo, and live arrival tracking. The result most operations see first is fewer windshield hours: technicians drive less between jobs because the sequence is planned, not improvised.

Yes. The standard migration covers customers, job history, recurring service plans, invoices and payment records, technician profiles, and price books. The process is: we export from your current platform (ServiceTitan, Jobber, Housecall Pro, FieldEdge, or spreadsheets), map every field to the new data model, and run the import into a staging environment. You validate a sample of migrated records against the old system before anything goes live. Then we run the new platform in parallel on a subset of technicians for 2-4 weeks to confirm the data behaves correctly in daily use, and cut over the full crew with a tested rollback plan. Five years of history typically migrates during the parallel-run window. We plan the cutover so service is not disrupted. The parallel run is the safety net, with a tested rollback plan if the data checks don't pass.

Usually, yes, and we will tell you so. Below a certain crew size the math rarely works: off-the-shelf tools cover scheduling, invoicing, and customer notifications for a modest monthly fee, and a custom build takes years to pay back at that size. The shops that should read this page are the ones whose crew has outgrown the template: per-technician fees climbing every hire, dispatch rules the SaaS can't model (skill-based routing, territories, recurring plans, multi-crew jobs), or technicians losing tickets in dead zones daily. If that's not you yet, start with off-the-shelf and come back when the subscription bill or the workarounds start hurting.

No. You own the code, the infrastructure, and the data from day one: the repository, the database, and the API contracts transfer to you at handover, documented. There is no licence to cancel, no per-technician seat to unwind, and no website or customer data held on our servers. If you ever move to another vendor or bring development in-house, the migration out is a standard database export, not a legal fight. That exit guarantee is in the contract, not just on this page.

The app loses if it's slower than a phone call, so we design the daily flow with the technicians who will use it: the job path is a few taps: check in, checklist, photos, signature, parts used, invoice. We pilot with a subset of technicians first, watch where they stall or work around the app, and fix the friction before the full rollout. Offline-first matters here too: a tech in a basement shouldn't have to think about connectivity at all. And because the app replaces their whiteboard, their group texts, and their end-of-day paperwork, adoption usually comes from the crew asking when their turn is, not from management mandates.

The quote covers design, build, migration, and 8 weeks of post-launch support. After that, three cost lines exist and we itemise them before you sign. One: infrastructure (hosting, database, push notifications, and map APIs), a modest monthly cost at scale. Two: payment processing (Stripe or Square take their standard percentage on card transactions); that is true whether you build or buy, so budget for it either way. Three: optional support and evolution (a monthly retainer if you want us on call for new features, or zero if your team takes it over, since you own everything.

Measure your first-time fix rate before buying anything. The most common cause of failed first visits is the technician arriving without the right part.

Run the three-part audit before buying: calculate your first-time fix gap in dollars, count ten vans against the system, and quantify the admin time per technician per day. Then test offline in the field: can a technician run jobs, capture signatures, and log parts with no signal? And ask what makes the technician arrive prepared (asset history, right skills, right parts), because that single dynamic drives first-time fix more than any feature list.

Post-launch, you get 8 weeks of included support with same-business-day response on anything blocking dispatch or invoicing. After that, most operations choose one of two paths: a fixed monthly retainer with defined response times for new features and changes, or full handover to their internal team: the documentation, runbooks, and admin tooling ship with the platform. Either way, there's no mandatory maintenance contract and no licence fee; you choose the level of ongoing help you want.