Field service management software built for HVAC dispatch complexity and equipment tracking, not generic scheduling

ServiceTitan and Jobber handle core scheduling, dispatch, and invoicing well for most HVAC contractors. Custom software is the right choice when your dispatch model requires skill matching at a level the platform's configuration can't replicate; when your commercial maintenance book runs into hundreds of equipment units with asset-level service schedules that need to generate jobs automatically; when you want a branded customer-facing experience; or when you're building a field service platform to sell to other contractors.

The dispatch board shows all technicians with their current job, location, scheduled jobs for the day, and relevant certifications. When a new job comes in, the system filters the technician list to those qualified for the job type, gas-safe registered, F-Gas certified, or manufacturer-trained. The dispatcher selects from qualified technicians who are geographically close and have capacity. Assignment sends the job details to the technician's mobile app immediately.

Yes. The system holds contract terms, covered equipment, visit frequency, SLA, and pricing, and generates planned maintenance jobs automatically at the right interval for each piece of covered equipment. Contract coverage is checked on every job creation so the dispatcher always knows whether a visit is a billable repair or a covered PM visit.

We start with the first module: job scheduling, dispatch, a technician mobile app, equipment records, and customer communication. That launches as a validated v1 in about 12 weeks, starting around $25K-$45K. From there the platform grows: maintenance contract management, on-site invoicing, accounting integration, and a customer portal take it to 16-20 weeks and roughly $80K-$120K over time, depending on scope. Cost is fixed in writing before any build starts.