AI Agent Development

An AI agent does more than generate text -- it plans, uses tools, executes actions, and adapts based on what it gets back. That means querying your database, calling your APIs, reading and writing documents, and making decisions at each step based on intermediate results rather than a fixed script. We build AI agents for production: from focused single-purpose agents that automate one specific workflow to orchestrated multi-agent systems that handle complex tasks requiring different capabilities at each step. LangGraph for stateful workflow management, human-in-the-loop checkpoints where the stakes require it, and monitoring infrastructure so you know what your agents are doing.

  • Single-purpose and multi-agent systems built for your specific workflow
  • Tool-using agents with database, API, document, and web search access
  • LangGraph orchestration for stateful multi-step workflows with checkpoints
  • Production monitoring, failure handling, and cost management included
See our work

Recent outcomes

Voice AI · Research

Text-based interviews converted to automated phone calls

6× deeper insights

AI Automation · Ops

Manual invoice OCR across 40+ gas stations

20k+ txns day one

Loyalty · Retail

SuperValu & Centra loyalty platform with receipt validation

1,062 users in 4 weeks

SaaS · Logistics

Multi-carrier shipping hub for Indonesian eCommerce

2,000+ shipments yr 1
4.9 / 5 on ClutchSee all work

An AI agent is an AI system that executes multi-step tasks autonomously by reasoning through a problem, selecting and using tools (APIs, databases, search), processing results, and deciding next steps in a loop until the task is complete. Agents are the right choice when a task requires decision-making at intermediate steps, not just a single prompt-response interaction. They differ from simpler AI features in that they have access to tools, maintain state across steps, and can handle branching logic based on what they encounter.

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Vodafone
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Microsoft
Heineken
Cisco
Calorgas
Energia Rewards
GE
Bank of America
T-Mobile
Valero
Techstars
East Ventures

Most AI projects start with a single prompt and a single response. That covers a lot of ground -- classification, extraction, summarisation, generation. But it hits a ceiling when the task requires decision-making mid-way through, when the AI needs to look something up before it can proceed, or when the output of step three depends on what the AI found in step two.

That is where AI agents come in. An agent runs a reasoning loop: plan the next action, execute it using a tool, process the result, decide what to do next. It handles the variable, branching, multi-step work that a single prompt cannot. The complexity of building agents reliably is in the orchestration, the failure handling, and the evaluation -- not the prompting.

Capabilities

What we build

Single-purpose AI agents

Focused AI agents designed to automate one specific workflow reliably at production scale: a research agent that queries multiple data sources, synthesizes findings, and delivers a structured briefing without hallucinating sources; a data processing agent that reads incoming records, extracts and transforms specific fields, validates against business rules, and posts clean data to a target system; or a follow-up communications agent that retrieves CRM context, drafts personalized outreach, and queues for send or approval. Each agent is designed around defined inputs, defined tools, defined success criteria, and an evaluation framework built from real production examples -- so you know the agent is working correctly before deployment and you can detect when it degrades afterward. Scope limitations are explicit: the agent knows what it can handle and routes the rest to humans.

Implementation uses the ReAct (Reasoning + Acting) pattern for agents that need to interleave reasoning with tool execution, and Plan-and-Execute for agents where a full plan is better assembled upfront before any tool calls run. Tool schemas are designed in JSON Schema with tight input constraints, explicit examples, and descriptions of what each tool returns and does not return -- the single most effective technique for reducing hallucinated tool arguments in production. Max iteration guards (typically 15-25 steps) prevent runaway loops from consuming budget or getting stuck. Conversation history trimming with a sliding context window keeps token costs predictable. When an agent hits its iteration limit or encounters an unrecoverable tool failure, it escalates to a human operator with a structured summary of what it completed, what it failed on, and what input would allow it to resume. LangSmith or Langfuse tracing captures the full reasoning trace for every run.

Multi-agent orchestration systems

Orchestrated systems where multiple specialized agents collaborate on tasks that exceed the reliable capability of a single agent: an orchestrator agent that receives the top-level goal, decomposes it into subtasks, and routes each to the appropriate specialist; parallel worker agents that execute their subtasks simultaneously (reducing total latency for tasks that don't have sequential dependencies); a validation agent that reviews primary agent outputs against defined quality criteria before they proceed downstream; and a synthesis agent that combines outputs from multiple workers into a coherent final result. LangGraph is our primary orchestration framework for stateful multi-agent systems -- it handles the state machine, agent handoffs, and conditional branching that custom orchestration code often implements inconsistently. Used when a single-agent architecture fails on diversity of reasoning required or when throughput requirements need parallel execution.

LangGraph models the multi-agent system as a directed graph with typed state that persists across nodes. Each node is an agent or a tool-execution step; edges define the conditional routing logic. State is checkpointed to PostgreSQL or Redis after each node, so a system failure mid-workflow resumes from the last completed step rather than restarting from scratch -- critical for long-running workflows that touch multiple external systems. Tool call parallelism runs independent subtasks as concurrent graph branches, merging results at a join node before proceeding. Human-in-the-loop interruption points are defined as graph edges that pause execution and write the pending state to a review queue; a human approves or modifies the agent's proposed action, and execution resumes from the checkpoint. Agent trajectory scoring with LangSmith evaluators assesses whether the agent took the minimum necessary steps to complete the task -- a proxy metric for reasoning efficiency and a signal for prompt or architecture improvements.

Tool-using agents with API access

Agents equipped with the specific tools required to complete their assigned tasks: SQL database query tools with schema-aware validation to prevent injection and ill-formed queries, REST API tools with structured input schemas and error handling for the 4xx and 5xx cases that inevitably occur in production, web search via Brave or Serper for agents that need current information beyond their training data, file read and write for document processing workflows, calendar and email access (via Google Workspace or Microsoft 365 OAuth) for scheduling agents, and CRM/ERP integrations (Salesforce, HubSpot, NetSuite) for agents operating within your business systems. Tool definitions are designed to minimize hallucinated arguments -- the most common production failure in tool-using agents -- by providing tight input schemas, example values, and explicit descriptions of what the tool returns and doesn't return. Agents operate within your existing systems rather than requiring separate data pipelines.

Document processing agents

AI agents that process documents end-to-end through workflows that combine multiple reasoning steps: extract structured fields from unstructured contracts using function calling with a reasoning model, validate extracted fields against business rules and cross-reference with external data sources (party names against your CRM, amounts against approved budgets), classify document category for downstream routing, identify non-standard clauses or anomalies that require human review, and trigger the appropriate downstream action (update a record, generate a notification, route to a specialist queue). Unlike simpler OCR pipelines, document processing agents handle the contextual interpretation that template-based extraction fails on -- understanding that "net 30 from invoice date" and "payment due 30 days after delivery" are different payment terms with different implications, and flagging accordingly. Confidence signals at field level route uncertain extractions to human review with the specific uncertainty identified.

Customer-facing AI agents

AI agents embedded in customer-facing products where the agent is the primary interaction layer: support agents that resolve queries by retrieving and reasoning over order history, product documentation, and account data without human involvement for standard questions; onboarding agents that guide new users through multi-step setup workflows, adapting instructions to the user's specific configuration and product edition; and qualification agents that gather information through conversation, assess fit against your criteria, and route to the right team with a structured summary. Conversational interfaces deploy over web chat (streaming responses with Vercel AI SDK or similar), mobile, or voice. Context preservation across a session handles multi-turn conversations where the user references earlier parts of the exchange. Escalation to human agents transfers the full conversation context so the agent doesn't need to re-explain what they already told the bot.

Agent monitoring and evaluation

Production observability for deployed agents implemented via LangSmith, Langfuse, or a custom telemetry layer: complete trace logging of every reasoning step, tool call with inputs and outputs, and decision made within each agent run -- the audit trail that lets you debug a production failure by replaying exactly what the agent did. Cost-per-run tracking at the agent level and aggregated across your agent fleet, with alerts when cost anomalies indicate a runaway agent or an unexpected input distribution. Latency monitoring at the step level identifies which tool calls or reasoning steps are contributing most to end-to-end runtime. Evaluation test suites covering the representative range of inputs your agent handles in production -- not just the happy path but the edge cases that reveal brittle behavior. Automated evaluation runs on a schedule to detect quality degradation from model updates or prompt drift before users report it.

Workflow needs more than a prompt and a response?

Tell us the task you need automated, the tools it requires, and the decision points along the way. We'll design the agent architecture and give you a fixed cost.

Frequently asked questions

An AI agent reasons through a task, selects tools to use, executes tool calls, processes the results, and decides what to do next -- repeating this loop until the task is complete. A simpler AI feature takes an input and returns an output in a single step. You need an agent when your use case requires: decision-making at intermediate steps based on what the AI discovers, access to tools like databases or APIs to complete the task, handling of variable task paths that can't be pre-scripted, or multiple sequential actions before producing a final result. If your use case is a single input-to-output transformation -- summarise this, classify this, extract from this -- a simpler AI feature is usually sufficient.

Agent failures in production fall into two categories: tool failures (an API call returns an error, a database query returns no results) and reasoning failures (the agent takes a wrong path or produces an output in an unexpected format). We handle tool failures with retry logic, fallback paths, and escalation to human review when the agent can't recover. We handle reasoning failures with output validation at each step, structured output schemas that prevent format errors, and evaluation test suites that catch regressions. Human-in-the-loop checkpoints are added for high-stakes decisions -- the agent prepares a recommendation and a human approves before action is taken.

We use LangGraph as our primary orchestration framework for stateful multi-step agents -- it models agent workflows as directed graphs with defined state, transitions, and human-in-the-loop interruption points. For simpler agents we work directly with the OpenAI Assistants API or build lightweight orchestration layers without a framework dependency. We have also built systems with CrewAI for role-based multi-agent patterns. Framework selection is based on your workflow complexity and operational requirements -- LangGraph for complex stateful workflows, simpler approaches for focused single-step agents.

A single-purpose AI agent -- one workflow, defined tool set, production deployment with monitoring -- typically runs $30,000--$80,000. Multi-agent orchestration systems with multiple specialised agents, complex tool integrations, and full evaluation infrastructure run $80,000--$250,000. Cost depends on workflow complexity, number of tools and integrations, agent count, and the human-in-the-loop requirements. We scope every project before pricing it and provide a fixed-cost proposal.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope AI Agent Development in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.