Digital Employee Experience Software

Digital employee experience software built around the endpoint metrics you actually watch, not Nexthink's full suite

DEX platforms like Nexthink, Lakeside Software, and ControlUp monitor how employees experience their laptops, apps, and network in real time, but most IT teams only look at a handful of endpoint health metrics day to day. We build the scoped monitoring dashboard around the metrics your team actually watches, at a fraction of full-suite seat cost.

  • Endpoint health dashboards for the boot time, crash rate, and app performance metrics your IT team actually watches

  • Real-time alerting scoped to the failure patterns that cause the most employee-facing IT tickets

  • Device and network telemetry sized to what your team monitors, not a full sensor catalog

  • Fixed-cost delivery, scoped up front, with source code ownership

Recent outcomes

Voice AI · Research

6× deeper insights

Text-based interviews converted to automated phone calls

AI Automation · Ops

20k+ txns day one

Manual invoice OCR across 40+ gas stations

Loyalty · Retail

1,062 users in 4 weeks

SuperValu & Centra loyalty platform with receipt validation

SaaS · Logistics

2,000+ shipments yr 1

Multi-carrier shipping hub for Indonesian eCommerce

4.9
on Clutch
See our work

The problem

Sound familiar?

  • Paying for a full Nexthink or Lakeside Software seat license when your team only checks a handful of endpoint metrics?

  • Sitting on months of device telemetry your IT team has never had a dashboard built around?

Short answer

Digital employee experience software, or DEX software, monitors how employees actually experience their laptops, applications, and network connections in real time: boot times, app crash rates, and network performance. IT teams at growing and mid-size companies buy it to catch device problems before employees file a ticket. RaftLabs builds a scoped, custom DEX system instead of licensing a full platform like Nexthink, Lakeside Software, or ControlUp: an MVP with endpoint health dashboards and core metrics typically runs $30,000-$70,000 over 14-18 weeks, and a full build with expanded telemetry and alerting runs $70,000-$130,000 over 18-22 weeks, at a fixed cost.

Key takeaways

  • Full DEX platforms like Nexthink and Lakeside Software are built to monitor dozens of endpoint signals, and most IT teams only act on a handful of them day to day.
  • A custom dashboard scoped to boot time, crash rate, and app performance covers what most mid-market IT teams actually watch.
  • Real-time alerting matters most when it's tuned to the failure patterns that generate the most employee-facing tickets, not a generic sensor catalog.
  • A full build with expanded telemetry and alerting typically takes 18-22 weeks at a fixed, agreed cost.

Trusted by

Vodafone logo
Aldi logo
Nike logo
Microsoft logo
Heineken logo
Cisco logo
Calorgas logo
Energia Rewards logo
GE logo
Bank of America logo
T-Mobile logo
Valero logo
Techstars logo
East Ventures logo
TuneClub logo

DEX software delivery, by the numbers

products shipped
100+
cost delivery
Fixed
week delivery cycles
14-22

Most IT teams don't need the full DEX sensor catalog, just the metrics they actually watch

Nexthink, Lakeside Software, and ControlUp are built to monitor dozens of signals across thousands of endpoints for large IT estates, complete with automated remediation and enterprise-wide reporting. Most mid-market IT teams only look at a handful of endpoint health metrics day to day: boot time, crash rate, app performance, and whether the network is the reason a call feels slow. We build the scoped monitoring dashboard around what your team actually watches.

Capabilities

What we build

  • 01
    Endpoint health dashboards

    A single view of device health across your fleet, built around the metrics your IT team already checks, not a preset sensor catalog you'll never fully use.

  • 02
    Real-time alerting and failure detection

    Alerts tuned to the failure patterns that generate the most employee-facing tickets, so your team knows before someone has to report it.

  • 03
    Boot time and app performance tracking

    Boot time, app launch time, and crash rate tracked per device and per app, so slow performance shows up as a trend, not a one-off complaint.

  • 04
    Network and connectivity monitoring

    Latency and connection-quality data collected at the endpoint, so your team can tell a network problem from a device problem before escalating.

  • 05
    Device telemetry scoped to your stack

    Telemetry collection sized to the devices, operating systems, and applications your fleet actually runs, not a generic sensor set built for every possible environment.

  • 06
    Reporting built around your review cadence

    Trend reports and summaries delivered the way your IT lead actually reviews device health, weekly, monthly, or per incident, not a fixed dashboard template.

How we work

From metric mapping to live software

  1. Weeks 1-3
    01

    Discovery and metric mapping

    We map the endpoint metrics, alert thresholds, and device fleet your IT team actually monitors today. You leave with a written scope and a fixed-price quote.

  2. Weeks 3-6
    02

    Data architecture and telemetry design

    We design the telemetry collection layer, the alerting rules, and the dashboard data model around your fleet, not a generic sensor catalog.

  3. Weeks 6-18
    03

    Build in two-week sprints

    You review working software at each sprint. Dashboards, alerting, and telemetry collection are built and tested incrementally.

  4. Final 2-4 weeks
    04

    Rollout and team onboarding

    The tool runs against real device telemetry so your IT team can validate alert thresholds before employees depend on it.

Why us

Why IT teams choose RaftLabs

  • 01
    Senior engineers build what they scope

    The engineers who map your endpoint metrics also build the alerting logic. No offshore handoff after the contract is signed.

  • 02
    Fixed price before development starts

    We scope the work, calculate the cost, and lock it in writing before any development starts.

  • 03
    Founded 2015, 100+ products shipped

    A track record building internal monitoring and operations software that IT teams depend on every day, without a vendor's release calendar getting in the way.

  • 04
    You own the source code

    No per-seat license, no vendor lock-in after delivery. The codebase, and everything built into it, is yours.

Have a DEX software project?

Tell us which endpoint metrics your IT team actually watches today, and where Nexthink or Lakeside Software feels oversized. We'll scope a fixed-cost build.

What clients say

What clients say about working with us

Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.

Amer Abu Khajil
Amer Abu Khajil
Canada flagCanada
Founder, Peak Studios & Perceptional

I found RaftLabs to be the perfect partner for Perceptional, with their expertise in helping startup founders build MVPs, a free consultation, a prototype that matched my vision, and their unwavering support.

01 / 06

Digital Employee Experience Software, scoped in one call.

Tell us what's broken. Within one business day you get a straight take on cost, timeline, and the right first step. No deck, no pressure.

Stay on topic

More on custom software

Frequently asked questions

Digital employee experience software, also called DEX software, monitors how employees actually experience their laptops, applications, and network connections in real time. It typically includes endpoint health dashboards, performance metrics like boot time and crash rate, and alerting when a device or app is degrading.

Nexthink and Lakeside Software are built for large IT estates that need the full monitoring suite: dozens of sensors, automated remediation, and enterprise reporting. Most mid-market IT teams only watch a handful of endpoint health metrics day to day, so a scoped dashboard covers what they actually use at a fraction of the seat cost.

Yes. We scope alerting to the failure patterns that generate the most employee-facing IT tickets during discovery, so your team gets notified before an employee has to file one.

An MVP with endpoint health dashboards and core metrics typically runs $30,000-$70,000 and takes 14-18 weeks. A full build with expanded telemetry and alerting runs $70,000-$130,000 over 18-22 weeks. We scope a fixed cost after discovery.

Yes. We scope telemetry collection to the devices, applications, and network signals your IT team actually monitors, rather than building a full sensor catalog most of which would go unused.

Established platforms like Nexthink and Lakeside Software are strong tools for large IT estates that need the full monitoring suite across thousands of endpoints. Custom software makes sense for companies that only need a scoped subset of endpoint health metrics and don't want to pay full-suite seat pricing for sensors they won't use. We help assess the right fit during discovery.

Work with us

Tell us what you need. We'll tell you what it would take.

We scope Digital Employee Experience Software in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.

  • Scope and cost agreed before work starts. No surprises. No obligation.
  • Working prototype within 3 weeks of kickoff.
  • Pay by milestone. You see progress before each invoice.
  • 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
  • All conversations are NDA-protected.