What types of business systems do you integrate?

We integrate CRM systems (Salesforce, HubSpot, Zoho), ERP systems (SAP, NetSuite, Microsoft Dynamics, Odoo), helpdesk and service management platforms (Zendesk, ServiceNow, Freshdesk, Jira), accounting systems (QuickBooks, Xero, Sage), e-commerce platforms (Shopify, WooCommerce, Magento), payment providers (Stripe, Adyen), marketing automation tools, and custom internal applications. If a system has an API or can export data in a structured format, we can build an integration with it.

How do you approach an integration project?

We start by mapping the data flows, what information needs to move between which systems, in which direction, at what frequency, and with what transformation. We identify where data models diverge between systems and design the mapping logic. We design error handling for the cases where source data is missing, malformed, or conflicts with destination data. Only after this mapping is done do we start building the integration.

What integration approaches do you use?

We use the approach that fits the requirement: real-time API-to-API integration for use cases where latency matters (a new customer in the CRM should appear in the ERP within seconds); event-driven webhooks for systems that publish events; scheduled batch sync for use cases where near-real-time is sufficient (nightly reconciliation); and ETL pipelines for data warehouse loading or large-volume historical data migration. We use iPaaS platforms (Make, Zapier, Boomi) where they fit the requirement and build custom middleware where they don't.

How do you handle integration failures?

We build error handling, retry logic, and monitoring into every integration. Failed sync events are captured, logged, and queued for retry. Persistent failures trigger alerts. We build dashboards that give your operations team visibility into integration health so they know when something breaks without waiting for a user to notice. We also design integrations to be idempotent, safe to retry without creating duplicate records.

How long does a business systems integration project take?

A focused two-system integration, for example, syncing CRM contacts to an ERP or connecting a helpdesk to a project management tool, typically takes 3–6 weeks. A multi-system integration involving 4+ systems with complex data mapping and custom middleware takes 10–20 weeks.

How much do business systems integrations cost?

A focused two-system integration typically runs $8,000--$25,000. A multi-system integration with complex data mapping and custom middleware typically runs $30,000--$80,000. Cost depends on the number of systems, the complexity of the data mapping, the frequency and volume of data exchange, and whether we're using iPaaS tooling or building custom. We scope every project before pricing it.

Business Systems Integration Services

Business Systems Integration

Every business reaches a point where the software stack stops working together. CRM data isn't in the ERP. Helpdesk tickets don't trigger actions in the project management tool. Finance can't see the customer data they need to reconcile invoices. Data is being re-entered by hand between systems that should be connected.
We build the integration layer that connects your systems, APIs, data pipelines, event streams, and middleware, so information flows where it needs to go without manual intervention.

See our work

CRM, ERP, helpdesk, finance, and operational systems connected without manual data entry
Real-time event-driven integrations and scheduled batch synchronisation
Integration monitoring with alerts when a sync fails or data diverges
Fixed project cost, scoped before development starts

Recent outcomes

Systems integration · Gas station operator (40+ sites)

Built AI invoice processing integration that automated 20,000+ supplier transactions — no manual data entry across multiple systems.

20,000+ transactions/day

Carrier API integration · Logistics SaaS (UrShipper)

Integrated 70+ carrier APIs and migrated 200+ customers from a legacy system without service disruption.

70+ APIs connected

Conversational AI · Operational workflows

Built integration layer connecting chatbot to internal systems so 70% of routine queries resolve without human intervention.

70% automation rate

4.9 / 5 on ClutchSee all work

Recognition

Sound familiar?

Staff re-entering the same data in three different systems because they don't talk to each other?
Reports that take a day to compile because the data lives in systems that don't connect?

The short answer

RaftLabs builds business systems integration connecting CRM, ERP, helpdesk, and finance platforms across the US, UK, and Australia. A two-system integration costs $8,000-$25,000. Multi-system integrations with custom middleware run $30,000-$80,000. Fixed price, scoped before development starts.

Automation & RPA · Updated June 2026

Trusted by

Software delivery, by the numbers

software products shipped: 100+

average time to first production release: 12 weeks

rated by clients on Clutch: 4.9/5

years delivering software for established businesses: 9+

The hidden cost of disconnected systems

The cost of disconnected systems is rarely visible in a single line item. It's spread across dozens of daily actions: the sales rep manually copying a deal from the CRM into the order management system, the finance analyst spending Tuesday morning pulling data from three systems into a spreadsheet, the support agent asking the customer for information that's already in the CRM.

Add this up across a team of 20 people over a year and the cost is typically well in excess of the integration build cost. The problem is that nobody owns the inefficiency, it's distributed across every person who touches the disconnected systems every day.

Integration projects pay for themselves quickly. The question is usually not whether to build them but in what order. For UrShipper, we built integrations with 70+ carrier APIs and migrated 200+ customers from a legacy system without service disruption. For a petrol station operator with 40+ sites, we built an AI invoice processing integration that automated 20,000+ supplier transactions, what previously required manual data entry across multiple systems now runs without intervention.

Integrations

What we integrate

CRM and ERP integration

We connect Salesforce, HubSpot, NetSuite, and SAP so CRM and ERP records stay in sync without manual re-entry. Real-time triggers use Salesforce Change Data Capture, so a closed-won deal creates the ERP order within seconds, not on a polling interval. Field mappings live in configuration tables, not hardcoded, so a new custom field never needs a code deployment. Conflict resolution is set per field: last-write-wins, source-of-truth, or a manual review queue.

E-commerce and fulfilment

We connect Shopify, WooCommerce, and Magento storefronts to your warehouse, 3PL, and carrier systems. A new order reaches the WMS within 30 seconds of the Shopify webhook, and standard in-stock orders run pick, pack, label, and tracking write-back with no human touch. Inventory updates flow back within seconds to prevent oversells. For 3PLs without APIs, we build EDI integrations over SFTP. Returns trigger automatic refunds once goods are received.

Finance and payment integration

We connect Stripe to QuickBooks Online and Xero so every payment, refund, and chargeback books automatically. Each Stripe webhook event maps to specific double-entry accounting records, split by product line where metadata allows. Multi-currency transactions convert at the ECB daily reference rate, stored for audit. Failed payments trigger the dunning sequence automatically: overdue markers, CRM activity logs, and reminder emails. No one has to monitor Stripe by hand.

Helpdesk and operational systems

We connect Zendesk, ServiceNow, Freshdesk, and Jira Service Management to your CRM, ERP, and billing systems. A Customer 360 sidebar inside Zendesk shows agents the subscription tier, open orders, and recent CRM activity without switching applications. Escalation rules create Jira issues automatically and post the fix back to every linked ticket. SLA alerts fire to Slack 30 minutes before a ticket breaches.

Data warehouse and analytics

We build ELT pipelines that load raw data from your CRM, billing, and product systems into Snowflake, BigQuery, or Redshift, then transform it with dbt. Version-controlled dbt models produce analytics-ready marts, so every team works from identical metric definitions for MRR, ARR, and churn. Data quality checks block bad loads and alert via Slack before errors reach a dashboard. Looker, Tableau, Power BI, and Metabase connect straight to the mart layer.

Custom API and webhook integrations

We build custom integrations for any system with an API, and for plenty without one. Authentication covers OAuth 2.0, API key rotation, SAML, and legacy session logins, with tokens refreshed proactively before expiry. Rate limits are tracked per integration, with queuing and backoff before a hard failure. For systems with no API, we use Playwright automation, SFTP file exchange, and EDI transaction sets, all validated against expected schemas so failures trigger alerts instead of silent bad data.

How we work

From scope to shipped

Every integration project follows the same four phases. Scope is locked and price is fixed before development starts.

Week 1
01
Discovery and data mapping
We map every data flow: what moves between which systems, in which direction, at what frequency, and with what transformation. You leave week 1 with a written scope document, a fixed-price quote, and a clear list of edge cases we've already accounted for. No development starts without your sign-off.
Weeks 2-3
02
Architecture and error design
We design the integration architecture — API patterns, authentication, retry logic, idempotency, and conflict resolution rules — before writing a line of production code. Decisions made here cost ten times less than the same decisions made in week 8.
Weeks 4-10
03
Build, test, and monitor
Working integrations at a staging environment by the end of sprint one. QA runs in parallel with every sprint. We build monitoring dashboards so your team can see integration health without waiting for a user to notice a failure.
Weeks 10+
04
Launch and post-launch support
Production deployment with monitoring and alerting active on launch day. 8 weeks of post-launch support included in every project.

Why us

Why teams choose RaftLabs

Senior engineers build what they scope
The engineers who assess your integration also build it. No bait-and-switch, no offshore handoff after the contract is signed. The team you meet in week 1 ships in week 10.
Fixed price before development starts
We scope the work, calculate the cost, and lock it in writing before any development starts. A scope change is a change request: priced, agreed, or dropped. It never absorbs into the project and appears on the final invoice.
9 years and 100+ products shipped
Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record across AI, SaaS, mobile, automation, and enterprise platforms in healthcare, fintech, logistics, and hospitality.
Compliance built in from the start
GDPR, HIPAA, SOC 2 — compliance requirements are scoped in week 1, not retrofitted before launch. We have shipped HIPAA-compliant systems for US healthcare clients and GDPR-compliant products for European markets.

Which systems need to talk to each other?

Tell us the data flows that are currently manual. We'll map the integration and give you a fixed cost.

Talk to a founder

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