Built to reduce service calls and improve renewal rates

The portal connects to your policy administration system via API to read policy data and write policyholder-initiated changes. For Guidewire PolicyCenter, the integration uses the Guidewire REST API or the earlier SOAP-based PC API for older versions. For legacy systems without a standard API layer, we build a middleware integration using file-based data exchange or a direct database read layer.

The baseline method is email and password with two-factor authentication via TOTP or SMS OTP. Social login via Google or Apple ID is available where appropriate. For insurers with an existing identity provider such as Auth0, Okta, or Azure AD B2C, we integrate the portal's authentication with the existing IdP via OAuth 2.0 and OpenID Connect. Commercial policyholders with multiple authorised users are supported with account-level access and role-based permissions.

Policyholders can submit claims directly through the portal with structured intake capturing all the data your claims team needs to open a claim file. The submitted claim data is sent directly to your claims management system via API, creating the claim record without any manual re-keying. If your process requires a triage step, we build that as a review queue rather than routing to a phone call.

A focused insurance customer portal covering policy document access, claims submission and tracking, online renewal, and payment launches as a validated v1 in about 12-14 weeks at a fixed cost. Adding digital ID cards, endorsement workflows, direct messaging with adjusters, and identity provider integration grows the platform toward 14-18 weeks. We scope the work and agree the cost in writing before development starts.