Nuala C.
Director, BrandFire
Ireland
RaftLabs was outstanding at addressing our complex platform needs, delivering a stable, high-performance loyalty application that has been genuinely loved by the customers.
Mental Health Telehealth Platform Development
What a purpose-built mental health telehealth platform looks like
Generic video platforms were built for meetings. A therapy session is not a meeting: the therapist needs to review previous session notes before the call starts, outcome measure scores should be visible during the session, and the note needs to be written and linked to the appointment for billing afterward. Most practices running telehealth are stitching together a general-purpose video tool, a separate EHR, a scheduling system, and a payment processor. A purpose-built platform puts the clinical workflow in one place: the therapist enters the session, sees history and intake scores, conducts the session, writes the note, and closes the encounter without switching systems.
HIPAA-compliant video sessions with built-in clinical tools
Therapist matching and client-facing intake workflow
Integrated scheduling, reminders, and cancellation management
Outcome tracking and between-session tools
Bring the problem, the current workflow, or the existing code. We reply with a practical next step within one business day.
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The brief
Start with what is not working.
Good software decisions begin with the constraint, not a list of features or a preferred technology.
01
Running video sessions through a generic conferencing tool with no integration to your EHR, session notes disconnected from the appointment, payments handled separately, and no way to send homework or assessments between sessions?
02
Therapist matching and intake taking days of manual back-and-forth because there's no structured onboarding flow that captures presenting concerns, insurance, and availability before the first session?
Plain answer
A mental health telehealth platform combines HIPAA-compliant video sessions with the clinical tools therapists need: structured intake, scheduling, between-session tools, outcome tracking, and billing, in one connected system. RaftLabs builds custom mental health telehealth platforms for therapy practices and behavioural health companies that need more than a generic video tool with a separate EHR, delivering in 14 to 18 weeks at a fixed cost.
What to remember
- Video infrastructure runs on HIPAA-eligible providers (Twilio Video, Daily.co, AWS Chime SDK) with executed BAAs, not repurposed general-purpose conferencing tools.
- Therapist matching supports manual review, automated assignment, or client-choice-from-shortlist, configurable per practice without rebuilding the feature.
- Between-session tools (secure messaging, homework tracking, mood check-ins) feed the clinical record so sessions are grounded in what actually happened between visits.
- A focused platform covering video, scheduling, intake, and billing delivers in 14-18 weeks; therapist matching and between-session tools add 4-6 weeks.
Proof
- software products shipped since 2015
- 100+
- RaftLabs delivery record
- average client rating across delivered projects
- 4.9/5
- Clutch, verified reviews
- scope and cost agreed in writing before any development starts
- Fixed price
- Every RaftLabs engagement
What a purpose-built mental health telehealth platform looks like
A purpose-built platform puts the clinical workflow in one place: the therapist enters the session, sees history and intake scores, conducts the session, writes the note, and closes the encounter without switching between systems.
Capabilities
What we build
- 01
HIPAA-compliant video sessions
Browser-based sessions with waiting room control, consent-managed recording, and clinical context (notes, intake scores) alongside the video window.
- Built with
- Twilio Video · Daily.co
- 02
Therapist matching and profiles
Structured clinician profiles matched to client preference questionnaires, with configurable manual, automated, or client-choice assignment.
- Built with
- CAQH ProView
- 03
Client intake and onboarding
Structured intake with validated baseline outcome measures, insurance verification, prior authorisation triggers, and e-signature consent.
- 04
Scheduling and reminders
Self-scheduling within clinician availability, recurring series, automated reminder sequences, and no-show rebooking automation.
- 05
Between-session tools
End-to-end encrypted secure messaging, homework assignment tracking, and scheduled mood check-ins feeding the clinical record.
- 06
Billing integration
Automated claim generation with telehealth modifiers, prior-auth workflow, and sliding-scale self-pay management.
- Built with
- CPT 90791 · 90834 · 90837
How we work
From scope to live telehealth platform
- Week 101
Clinical workflow and session-type scoping
We map your clinical workflow, session types, and the problems your current tools create. You leave week 1 with a written scope document and a fixed-price quote.
- Weeks 2-502
Video and compliance architecture design
HIPAA-eligible video integration, consent architecture, and clinical data flow designed against your regulatory context.
- Weeks 6-1403
Build and integrate
Video sessions, intake, scheduling, and billing built in parallel, tested against real clinical scenarios.
- Final 2-3 weeks04
Launch and clinician training
Clinicians and admin staff trained on the new workflow before full rollout.
Why us
Why behavioral health companies choose RaftLabs
- 01
Senior engineers build what they scope
The engineers who assess your clinical workflow also build the solution. No bait-and-switch, no offshore handoff after the contract is signed.
- 02
Fixed price before development starts
We scope the work, calculate the cost, and lock it in writing before any development starts.
- 03
Shipping production software since 2015
Real engagements across SaaS, fintech, healthcare, and logistics, not every one published as a named case study. Track record building HIPAA-compliant telehealth platforms.
- 04
HIPAA-eligible infrastructure, not a repurposed video tool
Video, recording, and messaging all run on infrastructure built for protected health information.
- 05
42 CFR Part 2 handled where it applies
Substance use disorder records carry the stricter consent controls Part 2 requires, not standard HIPAA defaults.
What clients say
What our clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.
Testimonial 1 of 1: Nuala C.
Proof
Case studies
Telehealth platform for remote care
Broadband customer rewards platform case study: portal SSO and fixed-fee hosting
A customer rewards platform for a full-fibre broadband provider: single sign-on from the account portal, a Vercel and Neon backend sized for a fixed monthly fee, and participation KPIs built into the admin console.
How RaftLabs turned the TiAiMe concept into a working AI voice agent MVP
A researched concept for an AI family time assistant, turned into a voice agent MVP across iOS, Android, and an admin panel. Rated 5.0 on Clutch; V1 is underway.
Useful next steps
More on healthcare
Work with us
Work with us
RPA in Healthcare
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HIPAA Compliance Checklist
30+ requirements, plain-English, filtered to what you're building.
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Read moreCommon questions
A generic video platform handles the call. A mental health telehealth platform handles everything around it: structured intake, SOAP note templates linked to the appointment, validated outcome measure delivery and scoring, between-session secure messaging with audit logging, and CPT-coded billing claim generation, all designed around HIPAA's protected-health-information requirements.
We use HIPAA-eligible video infrastructure (Twilio Video, Daily.co, or AWS Chime SDK) with executed BAAs. Session recordings are stored in encrypted clinical record storage with access restricted to the treating clinician and authorised supervisors, with full access audit logging and timestamped consent records.
Yes. Individual sessions are one therapist and one client with a single clinical note. Group sessions support multi-participant calls with waiting room management, a group session record, individual progress notes per member, and per-member CPT billing.
A focused platform covering HIPAA-compliant video, scheduling, structured intake, and billing for a single practice or small group typically takes 14 to 18 weeks from requirements sign-off to go-live. Therapist matching and between-session tools add four to six weeks.
Work with us
Have a telehealth platform project?
Tell us your clinical workflow, your session types, and the problems your current tools create. We will scope a platform built around how your practice delivers care.
- Scope and cost agreed before work starts. No surprises. No obligation.
- Working prototype within 3 weeks of kickoff.
- Pay by milestone. You see progress before each invoice.
- 60-day post-launch warranty. Bug fixes, UI tweaks, and deployment support. No retainer.
- All conversations are NDA-protected.
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