Collision repair software for one job record, from estimate to paid.

Collision repair management software keeps one record for each repair from first estimate to final payment. It covers intake, the estimate, teardown findings, insurer supplements, parts orders, shop status, customer updates, and payment. Its job is to show what every job is waiting on, what the next step is, and who owns it, so the shop stops running on tabs, texts, and memory.

They cover different work. The auto repair page covers mechanical repair orders, and a full read of it confirms it has zero collision or insurance mentions. This page covers the insurance-claim pipeline that page does not touch: estimates, insurer supplements, parts, and shop status in one job record. If your shop mostly turns wrenches on mechanical work, start with the auto repair page. If your days are spent on claims, supplements, and insurer follow-up, this page is the fit.

Buy an existing body shop product when it handles your claim workflow with reasonable setup and its pricing makes sense. Have software made for your shop when your workflow is itself the difference: insurance follow-up rules, supplement comparison, or multi-shop visibility the maintained products cannot represent cleanly, or connections to your accounting and other systems that cannot be done cleanly any other way. If your claim rules are still changing every week, settle them first.

No. You keep writing estimates in the estimating system you already use. The job record sits alongside it and pulls the estimate facts in, so the claim, the supplement, the parts, and the shop status live in one place instead of across an inbox, a whiteboard, and somebody's phone. Replacing a working estimating system is not the goal; removing the chasing around it is.

One connected workflow covers intake, estimate, teardown, supplement, insurer approval, parts ordering, repair, quality check, delivery, and payment. Intake records the vehicle, the customer, the carrier, and the claim number. Teardown adds hidden damage. Supplements record added work sent to the insurer. Parts, shop status, customer updates, and payment each update the same job record, so nobody has to ask three people where one job stands.

Each supplement is its own entry on the job record: what was found, what was sent, when it was sent, what the insurer answered, and what happens next. The record shows whether a supplement is drafted, sent, pending, approved, or denied, and who owns the next step. When the wait belongs to the insurer, the record says so, instead of leaving the shop to explain a delay it does not control.

The software compares your estimate against the carrier estimate line by line and marks what changed, what was added, what was removed, and which operations are missing from either version. Staff review the differences and decide what to challenge, with the evidence attached to the job. The comparison narrows the argument; it never certifies that an estimate is correct, and your estimator owns the negotiation.

Each customer gets a status link for their own job, with no app to install and no account to create. The link shows the vehicle, the carrier, the current stage, and what the job is waiting on, from checked in through estimate, teardown, supplement, repair, quality check, and ready for pickup. When the wait belongs to the insurer, the page says so. A customer who can see the wait stops calling to ask about it.

The first paid phase may cover a bounded audit, a proof of concept, a recovery plan, or a small first release. The final price depends on how deep the claim workflow goes, how many shops it serves, what it needs to connect to, whether data needs moving over, whether phones or tablets are involved, and the condition of existing code. The agreed phase is priced in writing before it starts.

Timing depends on scope: a bounded audit or proof of concept is a smaller engagement, while a system with several connections, data to move over, shop-floor use, or formal controls takes longer. The schedule is set once the first claim path and what 'done' looks like are clear.

Yes. Takeover is a common first engagement, and it always starts with an audit: where the code lives, how your data is organized, what is tested, which outside services it depends on, who can access what, and how updates go live. Code that is understandable and fit for the next release stays; only the parts blocking reliability get replaced. And if you already paid another vendor and have nothing working, the audit tells you which story you have before you spend more.

The job record keeps the evidence together: the original estimate, the supplement, the photos, the dealer invoice, and the insurer reply, each tied to the job it belongs to. That paper trail is what a challenge or appeal stands on, because a price difference without its invoice and its estimate lines is just an argument. The software keeps the evidence complete and findable; your team decides what to contest and how far to push it.

No. The estimator owns judgement: what the damage is, what the repair should cost, and what to argue with the carrier. The software owns the chasing: what was sent, what is pending, who was called, what was promised, and what happens next. Shops that automate the chasing give the estimator back the morning; shops that try to automate the judgement lose the negotiation.

You judge what you can see, not the code. Every checkpoint is working software you click through yourself, tested against the claim workflow agreed at the start. Progress is reported in plain language: what changed, what's next, and what it costs. Because you own the code, the accounts, and the operating notes throughout, nothing about the work is locked inside our heads. Our job is to make the work checkable; your job is to check it against your business.

You own the code built for you and control where it lives, the cloud accounts, the data, analytics, and third-party subscriptions. Outside services and open-source pieces keep their own licence terms. The operating notes and handover material stay current so another capable team can take over.

Every launch includes post-launch warranty cover for defects in the agreed scope, release support, and small screen corrections. After that, work can continue as another fixed phase or an ongoing product engagement. The code and accounts stay under your control either way.