Twilio Communications Platform
Trusted by startups & global brands worldwide
Key Features of Twilio for Building Communication Applications
Programmable SMS & Messaging
Send and receive text messages across SMS, MMS, WhatsApp, and RCS with global reach to 180+ countries and intelligent routing.
Programmable Voice
Make, receive, and monitor calls globally with customizable IVR, call recording, transcription, and conference calling capabilities.
Video Communication
Embed high-quality video calling, group conferencing, and live streaming into web and mobile applications with WebRTC technology.
SendGrid Email API
Deliver transactional and marketing emails at scale with advanced deliverability, analytics, and template management.
Phone Number Verification
Secure user authentication with OTP delivery across multiple channels and phone number validation to prevent fraud.
WhatsApp Business API
Integrate WhatsApp messaging for customer support, notifications, and conversational commerce with rich media support.
Elastic SIP Trunking
Connect existing VoIP infrastructure to Twilio's cloud communications platform with global PSTN connectivity and scalability.
Twilio Studio & Functions
Build communication workflows visually with drag-and-drop tools and deploy serverless functions without infrastructure management.
Popular Use Cases for Twilio-Powered Projects
Build omnichannel contact centers with voice, SMS, chat, and video support for seamless customer service.
Twilio Developer Hiring Costs
Hire Resource (Part-Time)
Great for building web or mobile app products with a limited budget and fixed scope. Works best for founders/teams looking for additional brains when on cost constraints.
Hire dedicated developers for frontend (web/ mobile app) or backend.
- Includes 10 work days per month (80 hours)
- Dedicated project coordinator
- Full support of other senior team members when required
- Choice of adding or using frontend, backend, or design resources when required
Hire Resource (Full-Time)
Suitable for standard projects with a focus on building web or mobile app products faster and within predictable costs. Works best for founders/teams/agencies looking for a focused output on an ongoing basis.
Hire dedicated developers for frontend (web/ mobile app) or backend.
- Includes 20 work days per month (160 hours)
- Dedicated project coordinator
- Full support of other senior team members when required
- Choice of adding or using frontend, backend, or design resources when required
Dedicated Development Team
Suitable for non-tech founders/agencies/SMBs with a bigger roadmap and evolving project needs. Works best when you can define business goals and timelines and let the team drive the execution.
Hire a dedicated software development team (mix of frontend, backend, design, and testing resources)
- Includes 20 work days per month (160 hours) per resource
- Dedicated project manager
- Full support of other senior team members when required
- Choice of adding or using frontend, backend, or design resources when required
What We Built with Twilio
Omnichannel Contact Centers: Full-featured customer support platforms with voice, SMS, chat, and video channels, intelligent routing, IVR systems, and agent management dashboards.
Healthcare Communication Systems: HIPAA-compliant telehealth platforms with video consultations, appointment reminders, prescription notifications, and secure patient messaging.
Delivery & Logistics Apps: Real-time tracking applications with SMS notifications, driver-customer communication, delivery confirmations, and route optimization alerts.
Authentication & Security Solutions: Multi-factor authentication systems with SMS/voice OTP, phone verification, fraud detection, and account security workflows.
Marketing Automation Platforms: Campaign management tools with SMS marketing, email delivery, audience segmentation, A/B testing, and performance analytics.
Comparative Analysis of RaftLabs, Inhouse & Freelancers
| RaftLabs | In-House | Freelance | |
|---|---|---|---|
| Time to hire top Twilio developers | 1 day to 2 weeks | 4 to 6 weeks | 1 to 12 weeks |
| Project initiation time | 1 day to 2 weeks | 2 to 10 weeks | 1 to 10 weeks |
| Risk of project failure | Exceptionally low with a 98% success rate | Low | Very High |
| Developers supported by project management | Yes, dedicated PM and Agile processes | Varies | No |
| Exclusive development team | Yes, dedicated team guaranteed | Yes | No |
| Assurance of work quality | Yes, with quality assurance processes | Yes | Varies |
| Advanced development tools and workspace | Yes, enterprise-grade tools | Yes | Varies |
Global Recognition Again for RaftLabs!
We are honored with Clutch Spring & Fall Global Awards 2024 for delivering innovation and exceeding client expectations worldwide. Join us on this journey of excellence!
Industries we serve
Loyalty Apps
Loyalty is about more than points, it’s about building deeper engagement. When customers don’t feel connected, retention drops. We’ve built systems like Aldifest, Instantor, and Energia Rewards that keep users coming back with personalized referrals, rewards, and multilingual experiences. These platforms make user experience simple and drive real business growth.
Digital Commerce
In the eCommerce world, your platform should work for you, not the other way around. Poor systems can create friction, causing customers to abandon carts. We build modern eCommerce solutions on platforms like Shopify and WooCommerce, helping small and medium businesses scale with ease and improve customer loyalty.
MarTech
Marketing tasks can quickly pile up, slowing your business growth. Manual processes often limit engagement and efficiency. We have experience building custom MarTech apps that streamline marketing efforts, automate routine tasks, and enhance customer interactions, allowing you to focus on what truly drives growth. Let us handle the complexity.
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