Custom AI Voicebot Development Company
Your support team is fielding the same calls every day: qualification questions, booking requests, after-hours inquiries that go straight to voicemail. RaftLabs is an AI-first tech studio that builds AI voicebots end to end. One team takes your voice agent from idea to launch on Twilio, ElevenLabs, and Agora, connected to your CRM and IVR for 24/7 conversation handling. A working prototype ships in 6 to 8 weeks.
One team takes your voice AI agent from idea to launch. No agency handoffs.
Capture leads from calls that would otherwise hit voicemail, 24/7, without adding headcount.
Automate up to 50% of inbound inquiries: routing, FAQs, booking, and triage.
Free your team from repeat calls so they focus on conversations that actually need a human.
Recent outcomes
Voice AI · Group decision platform
75% faster decisions
Built PSi voice chat platform for real-time group decisions. 300+ concurrent users. Decisions 75% faster.
Conversational AI · SaaS chatbot
70% queries automated
Built a conversational AI platform handling 70% of routine queries without human intervention. Shipped in 12 weeks.
Healthcare voice AI · RPM app
20% faster decisions
HIPAA-compliant voice-driven clinical workflows. 150+ patients onboarded. 20% faster clinical decisions.
The problem
Support staff answering the same calls on repeat, every day?
After-hours calls hitting voicemail while leads go cold?
Short answer
RaftLabs builds custom AI voicebots for businesses across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia. Voice agents handle inbound calls, qualify leads, and book appointments 24/7. A basic voicebot starts from $10,000 and ships in 6 to 8 weeks. 100+ products shipped since 2015.
Key takeaways
A prospect calls at 9pm with a booking question. It hits voicemail. By morning they have booked somewhere else. Meanwhile, all day, your support team answers the same qualification questions, the same FAQs, the same booking requests, on repeat.
An AI voicebot picks up every one of those calls. It qualifies the lead, answers the routine question, books the appointment, 24/7, without adding headcount. The repeat calls stop reaching a person, and the after-hours calls stop going cold.
That is the platform: one voice agent on every call, connected to your CRM and IVR, so a human only steps in when the conversation actually needs one.
According to Gartner, conversational AI is forecast to reduce contact center labor costs by $80 billion by 2026. For businesses fielding high volumes of repetitive inbound calls, AI voicebots are the most direct lever to capture that saving without adding headcount.
RaftLabs is an AI-first tech studio that has shipped 100+ products since 2015 for businesses across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia. One team takes your voice agent from idea to launch on Twilio, ElevenLabs, and Agora, connected to your CRM and IVR, with a working prototype in 6 to 8 weeks. Voice agents handle inbound calls, qualify leads, and book appointments 24/7, automating up to 50% of inbound inquiries: routing, FAQs, booking, and triage.
Everything on the left should already be true for your business. Even one thing on the right, and a voicebot is not the right spend yet.
High volumes of repetitive inbound calls: qualification, FAQs, booking, or triage.
After-hours or overflow calls hitting voicemail while leads go cold.
An existing CRM, IVR, or booking system for a voice agent to plug into.
What we build
Tell us your call volume and what your team keeps repeating. We'll scope the voicebot and give you a cost.
How it works
A step-by-step approach that keeps you in control from the first idea to launch. Move faster, cut risks, and build a voicebot that fits your users, systems, and business goals.
We begin with a product discovery service, or a discovery call, to understand your business goals, target audience, and the problems you want to solve. Together, we define your voicebot's purpose and map your existing systems, integrations, and supported languages.
Deliverables: project brief, initial roadmap, requirements document.
Our team maps end-to-end user flows and designs voicebot scenarios based on your business needs. We create wireframes or prototypes to visualize how users will interact across different conversation paths before any code is written.
Deliverables: UX wireframes, conversation flow diagrams, use case documentation.
We select the right AI platforms for NLP, speech recognition, and text-to-speech based on your requirements and budget. Our team defines a production-ready backend architecture, secure APIs, and the databases your voicebot needs to function reliably.
Deliverables: technology stack recommendation, technical architecture document, integration plan.
We build training data from your existing FAQs, chat transcripts, or simulated conversations. Our developers integrate NLP engines, test real-world scenarios, and fine-tune the bot's understanding across a wide range of user inputs.
Deliverables: trained AI/NLP models, working voicebot prototype, speech recognition and NLP accuracy report.
We build the voicebot in iterative cycles - core features first, then expanding. Each sprint ends with a review meeting where you give feedback on what has been built before we move to the next phase.
Deliverables: voicebot MVP with real interaction capability.
We run full testing across devices and platforms: functional, usability, performance, and accuracy. User acceptance testing (UAT) is done with you so the bot meets your standards before it goes live.
Deliverables: test cases and reports, updated flows and improvements based on feedback.
We deploy the voicebot to your chosen platforms and connect it with your business systems. Our team provides training and documentation to help your staff manage and monitor the bot from day one.
Deliverables: live, fully integrated voicebot; deployment documentation.
After launch, we monitor usage, collect analytics, and gather user feedback to identify areas for improvement. We implement updates and add features as your needs evolve, keeping your voicebot effective long-term.
Deliverables: regular performance check-ins, regular optimization updates.
What clients say
Three-year average engagement. Founders and operators describing the work in their own words. No marketing varnish.
IrelandWorking with RaftLabs has been amazing. The team is super responsive and quick to address our needs. They built a booking platform that's been a game changer for our team and our guests.
01 / 08
What drives the price is scope, not negotiation:
What it costs
A voicebot built on Twilio, ElevenLabs, and Agora, connected to your CRM and IVR, scoped to your call volume.
A basic voicebot with 1-2 core features starts here. Working prototype in 6 to 8 weeks, with more intents and channels layered in as call volume grows.
Every repeat call the bot handles is one your team does not. Automate up to 50% of inbound inquiries, routing, FAQs, booking, and triage, without adding headcount.
Timeline
A working voicebot prototype ships in 6 to 8 weeks, connected to your CRM and IVR.
Confidentiality
We sign an NDA before any technical discussion, covering your conversation flows, customer data, and integration details.
Voice AI Development
Custom voice agents, IVR systems, and conversational phone workflows.
Voicebot Development
Voicebot platforms, IVR replacement, and phone automation for inbound and outbound calls.
AI Agent Development
Autonomous agents that handle tasks end-to-end without human intervention.
AI Chatbot Development
Text-based conversational AI for web, mobile, and messaging platforms.
NLP Development
Natural language processing for intent detection and entity extraction.
Tell us what's broken. Within one business day you get a straight take on cost, timeline, and the right first step. No deck, no pressure.
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Read moreTimelines vary depending on features and complexity. For most businesses, we deliver a working MVP in 6-8 weeks. Talk to our team to get a clear timeline tailored to your goals.
The cost depends on the bot type, features, and integrations. A basic voicebot with 1-2 core features typically starts from $10,000. Schedule a free consultation or check our pricing page for details.
The key benefits of voicebots are:
Voicebots help your business scale without adding pressure on your team.
Yes. Voicebots are a great fit for small businesses. They reduce staffing needs, automate support, and keep your business responsive 24/7, even with a lean team.
Voicebots are used across many sectors, including:
If your business handles repetitive conversations, scheduling, or service requests, a voicebot can help.
For standard customer service operations where Tier-1 queries (order status, account inquiries, subscription changes, password resets) dominate, voice AI agents typically handle 50 to 70 percent of inbound volume end-to-end without human involvement. Calls that do need a human get a structured triage first, account ID, issue category, sentiment signal, so the transfer arrives with context instead of the caller repeating themselves. A DTC subscription business we worked with resolved 64 percent of inbound calls without human involvement within 60 days and cut support cost per subscriber by roughly 38 percent over six months.
Yes. We sign NDAs before any technical discussion. Every engagement includes a confidentiality agreement covering your business logic, conversation flows, customer data, and integration details. We have signed NDAs with clients across the US, UK, Europe, Canada, GCC, South Africa, and Southeast Asia before scoping a single line of code.
Work with us
We scope AI Voicebot Development Company in 30 minutes. You walk away with a clear cost, timeline, and approach. No commitment required.
Hospitality
Guest reservations, concierge queries, and check-in automation by voice.
Healthcare
Patient scheduling, symptom triage, and care follow-up via voice agents.
HR screening
Automated candidate screening, qualification, and scheduling by voice.
Retail and e-commerce
Order status, product queries, and support calls handled by voice AI.
