Booking software delivery, by the numbers
04
- week delivery cycles
- 12-14
Booking software built for hair salons or medical practices doesn't understand that a nervous large breed needs a different slot than a calm small breed, that boarding must verify vaccination status before confirming a stay, or that daycare capacity is limited by staff-to-dog ratios and breed compatibility rather than just available time.
We build booking systems that carry pet-level data into every booking, health and temperament information visible at the point of service, vaccination status enforced before confirming daycare or boarding, and communication automated around the pet's schedule rather than the owner's calendar.
Capabilities
What we build
01Online booking with pet profile
Pet selection at the booking step links every appointment to the correct profile, with breed and size-based duration and pricing applied automatically, no need for the owner to know a Golden Retriever books differently than a Chihuahua. Temperament flags and service notes surface to the groomer or carer on the day's run sheet.
02Appointment scheduling with service duration rules
Duration configuration by breed, coat type, and service level blocks the right slot automatically, with per-groomer buffer time accounted for before the next dog arrives. Capacity management by bay or kennel means availability only shows when both a bay and groomer are free.
03Vaccination record tracking
A vaccination log per pet with type, date, and expiry enforces a required check before boarding or daycare confirms, flagged or blocked per your policy. Owners upload updated certificates through the portal, with staff review clearing the record before the booking finalises.
04Automated communication
Confirmation with prep instructions, 48/24-hour reminders, and a collection notification with a note and photos from the groomer or carer. Daily report cards for boarding guests reduce call volume, and re-engagement messages surface lapsed customers before they find a competitor.
- Built with
- Twilio
05Capacity management for daycare and boarding
Kennel availability checks size and date range before confirming a stay; daycare capacity checks staff-to-dog ratio and physical space before confirming a place. Group size and breed-compatibility rules apply to dog walking, and a waitlist notifies owners automatically when a fully booked date opens up.
06Invoicing and payment collection
Card pre-authorisation for grooming reduces no-shows; deposits for boarding stays collect before confirmation with the balance due at checkout. Package and credit tracking deducts session credits automatically, and multi-location profiles give a client who boards at one site and grooms at another a single consolidated history.
- Built with
- Stripe
How we work
From scope to live booking system
- Week 1
01Service and capacity scoping
We map your service types, vaccination requirements, and capacity rules. You leave week 1 with a written scope document and a fixed-price quote.
- Weeks 2-4
02Duration and gating rule design
Breed/duration rules and vaccination gating workflow designed against your actual service catalogue.
- Weeks 5-11
03Build and integrate
Booking widget, vaccination tracking, and capacity engine built in parallel, tested against real scheduling scenarios.
- Final 2-3 weeks
04Launch and staff training
Staff trained on the vaccination review workflow before full rollout.
Why us
Why pet service businesses choose RaftLabs
01Senior engineers build what they scope
The engineers who assess your operations also build the solution. No bait-and-switch, no offshore handoff after the contract is signed.
02Fixed price before development starts
We scope the work, calculate the cost, and lock it in writing before any development starts.
039 years and 100+ products shipped
Clients include Vodafone, T-Mobile, Aldi, Nike, Cisco, and Lockheed Martin. Track record building scheduling and compliance-gated systems.
04We'll tell you when PetLinx or 123Pet is enough
If platform configuration covers your requirements, we say so rather than recommending custom software by default.
05Vaccination gating built for real operational risk
Boarding and daycare bookings can't confirm without a current, staff-reviewed vaccination record on file.
Have a pet services booking project?
Tell us the challenge, booking logic, vaccination enforcement, daycare capacity, or multi-location management, and we'll tell you what we'd build and how.
