AI Glossary
What it means, why it matters to your business, and where it shows up in a real build decision.
Also known as RPA
In plain terms
Robotic process automation uses software bots to mimic the clicks and keystrokes a person would perform in existing applications. RPA is reliable for rigid, repetitive tasks but brittle when screens or rules change. Pairing it with AI handles the judgment steps it cannot.
RPA is a macro that runs at the speed of a robot. It clicks the buttons, copies the data, and fills the forms exactly as a person would, just thousands of times faster and without fatigue.
A healthcare administrator uses RPA to pull patient data from a legacy system and enter it into a new one. The systems have no API bridge. RPA fills the gap without a costly integration project.
For stable, repetitive tasks in existing systems that have no API. Particularly useful in legacy environments where building real integrations would take years.
When the screens or workflows change frequently, RPA breaks immediately and requires manual intervention. It also cannot handle any step that requires reading an unstructured document or making a judgment call.
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