Business Analyst: remote role at RaftLabs
Business Analyst
Remote · Full Time · Position closed
Application policy
Apply only through the “Apply now” button on each job posting.
Applications via email, contact form, direct messages, or reaching out to team members will result in immediate rejection. We review applications submitted through our careers portal only.
This position is currently closed. We are not accepting applications at this time. Check our open positions for current opportunities.
Remote position.
RaftLabs builds custom software for founders and product teams across the UK, EU, and North America. You will bridge the gap between client requirements and engineering delivery, running structured discovery sessions and producing specs that engineers can build from without a follow-up call.
What you'll own
Discovery: facilitate workshops and interviews with clients to surface real requirements beneath stated ones.
Documentation: produce BRDs, user stories, process flow diagrams, and acceptance criteria that are clear and ready to build from.
Scope definition: help define project scope at the outset and catch creep before it becomes a budget conversation.
Client communication: translate client language into engineering requirements and engineering constraints back into plain language.
Quality assurance: participate in UAT and confirm that delivery matches what you agreed with the client.
Data analysis: review existing workflows and data, identify inefficiencies, and recommend improvements.
Requirements
2-4 years in a business analyst or requirements engineering role at a software services or consulting company.
Has produced real BA outputs: BRDs, user stories, use cases, process maps - not just Jira ticket descriptions.
Client-facing experience: comfortable running requirements workshops and presenting findings to non-technical audiences.
Strong written English: your documentation represents RaftLabs to the client.
Async-first discipline: you move work forward without constant meetings and don't need to be chased.
Actively uses AI tools (Claude, ChatGPT, or equivalent) for research, drafting, and structuring discovery notes.
Hard filters - don't apply if
Your BA experience is entirely internal with no external client delivery.
You have never written a BRD or user story from scratch.
You need daily check-ins to stay on track.
AI tools are something you plan to use more, rather than something already in your stack.
How we work
Fully remote. Async-first: work moves through clear documentation and structured handoffs, not back-to-back meetings. Status updates, discovery notes, and client communication happen in writing, not over a call.
You are expected to write clearly, take full ownership of your deliverables without daily prompts, and use AI tools as a standard part of how you operate. The team already works this way.
Annual offsite: the full team meets in person once a year.
What success looks like
In the first 90 days: you have run at least two client discovery sessions independently, produced BRDs and user stories that engineering can build from without follow-up calls, and caught at least one scope issue before it became a budget conversation. Clients know your name and trust your outputs.
Over time: you are the first person a client calls when a requirement is ambiguous, and the last reason a delivery slips.
Benefits
5-day work week: healthy work-life balance, not just a talking point.
Fully remote: work from wherever suits you.
Your setup, your call: no office, no commute.
Flexible hours: we care about what ships, not when you log in.
Annual offsites: the whole team meets in person once a year.
Questions about this role
- A Business Analyst at RaftLabs runs client discovery sessions, writes BRDs and user stories, defines project scope, and validates that delivery matches what was agreed. The role is external-facing by design: you work directly with clients to surface real requirements before engineering begins.
- Yes. Client-facing work is central to the role. You will run requirements workshops, present findings to non-technical decision-makers, and produce documentation that represents RaftLabs to the client. Internal-only BA experience does not qualify.
- Yes. The position is fully remote. RaftLabs operates on an async-first model, meaning work moves forward through clear documentation and structured communication, not constant meetings.
- RaftLabs builds custom software for clients across hospitality, loyalty, B2B SaaS, healthcare, fintech, and retail, primarily in the UK, EU, and North America. Business Analysts work across multiple active projects in different domains.
- To apply, use only the Apply Now button on the job posting. Applications via email, contact form, direct messages, or reaching out to team members will result in immediate rejection. We review applications submitted through our careers portal only.
This role is filled, but we keep hiring.
Check our open positions or send us what you're great at. We hire for fit when the right person shows up.