8 best Live Chat apps for
Shopify store in 2024

An eCommerce entrepreneur is always occupied, and finding the best app for your Shopify store can be a tedious task. To help you out, our business experts have curated a list of 8 best Live Chat apps from tens of Shopify apps available on the Shopify store.

Chatway ‑ Live Chat & Helpdesk

Chatway ‑ Live Chat & Helpdesk

by Premio

Live chat & helpdesk app to provide live chat customer support. Live chat with your store's visitors

Key features of the app:

  • Engage your store visitors and customers over real time live chat support
  • Easy file sharing within website chat box for improved customer support
  • Monitor chats and assign to support chat agents in a single click
  • See helpdesk conversation history and get the full picture before responding
  • Customize your live chat widget - color, logo, availability, chat button size

Pricing: Price: Free

Rating: 5/5

Live Chat & AI Chatbot (Easy)

Live Chat & AI Chatbot (Easy)

by epilet

Start making loyal, repeat customers TODAY with the power of state-of-the-art AI & easy UI.

Key features of the app:

  • Live chat, Email, and Facebook Messenger (Integrations)
  • Fully automated, friendly AI to respond to your customers (AI Chatbot)
  • Get a real-time, prebuilt dashboard for your store (Insights)
  • Feedback request/post-sales flow and more! (Best Practice Built-in Workflows)

Pricing: Free plan available. 30-day free trial.

Rating: 4.9/5

WD‑Live Chat, Helpdesk,Chatbot

WD‑Live Chat, Helpdesk,Chatbot

by Channelwill

Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

Key features of the app:

  • Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
  • Increase sales with live chat, boost efficiency with a preset Helpcenter.
  • Manage the inbox tickets from multiple social media, Emails in one platform.
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Pricing: Free plan available. 3-day free trial. Additional charges may apply.

Rating: 4.9/5

NS Live Chat, Inbox & Helpdesk

NS Live Chat, Inbox & Helpdesk

by NestScale

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

Key features of the app:

  • Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
  • Share product recommendations, browse inventory & create orders while chatting.
  • Make powerful self-service widget with Helpdesk, order tracking & order action.
  • Have customer profiles, preview carts & track website visitors in real-time.
  • Increase responsiveness & automate your support with chatbot & saved responses.

Pricing: Free plan available. 7-day free trial. Additional charges may apply.

Rating: 4.9/5

Chatra — Live Chat & Chatbot

Chatra — Live Chat & Chatbot

by Roger Wilco LLC

Help web visitors reach checkout faster with real time support and product recommendations.

Key features of the app:

  • Live Chat with your customers from one app; desktop or mobile
  • Answer messages sent through Facebook, Instagram, or email
  • Use chatbots to do routine work for you and save your time!
  • See who's on your website, where they are from, and what they have in their cart
  • Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Pricing: Free plan available

Rating: 4.9/5

Omega Facebook Messenger Chat

Omega Facebook Messenger Chat

by Omega

Live chat & engage with customers everywhere they shop: Facebook Messenger, Instagram, Whatsapp

Key features of the app:

  • Live chat widget for a better customer support experience and increase in sales
  • Centralize all customers engagement in one place - easier remarketing
  • Engage with customers anytime at every touchpoint with insightful analytics
  • Take care of your customers 24/7 and reach them even when they leave website
  • Beautiful and modern chat widget suits all themes

Pricing: Free plan available. 7-day free trial.

Rating: 4.8/5

LunaChat Conversion AI ChatBot

LunaChat Conversion AI ChatBot

by Golden App Ecom

Ensure 24/7 customer support with AI chatbot. Answer customer queries & improve your conversion

Key features of the app:

  • Visual dashboard makes tracking sales & conversions easier
  • View all conversations between AI/Human representative and customers
  • Plug and play setup - No coding or technical skills required
  • Personalized welcome message, widget position, text color and many more
  • Available in +2 languages

Pricing: From $15/month. 7-day free trial.

Rating: 4.8/5

Etsy Integration & Sync ‑ DPL

Etsy Integration & Sync ‑ DPL

by Digital Product Labs

Sync your Etsy listing, order and inventory without any manual hassle. 24/7 Livechat & email support

Key features of the app:

  • Export your Products from Shopify to Etsy. Import your Etsy Products to Shopify
  • Real-Time inventory, order and product sync between Shopify and Etsy
  • Powerful both ways order fulfilment with/without the tracking numbers.
  • Automatic syncing of price, title, images etc. from Shopify to Etsy.
  • Sync VAT to Shopify even if price is VAT inclusive in Etsy

Pricing: Free plan available. 7-day free trial. Additional charges may apply.

Rating: 4.8/5

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