8 best Customer Support apps for
Shopify store in 2024

An eCommerce entrepreneur is always occupied, and finding the best app for your Shopify store can be a tedious task. To help you out, our business experts have curated a list of 8 best Customer Support apps from tens of Shopify apps available on the Shopify store.

Chatway ‑ Live Chat & Helpdesk

Chatway ‑ Live Chat & Helpdesk

by Premio

Live chat & helpdesk app to provide live chat customer support. Live chat with your store's visitors

Key features of the app:

  • Engage your store visitors and customers over real time live chat support
  • Easy file sharing within website chat box for improved customer support
  • Monitor chats and assign to support chat agents in a single click
  • See helpdesk conversation history and get the full picture before responding
  • Customize your live chat widget - color, logo, availability, chat button size

Pricing: Price: Free

Rating: 5/5

TextYess: AI WhatsApp Chatbot

TextYess: AI WhatsApp Chatbot

by TextYess

Reply to your customers 24/7 in seconds on WhatsApp with TextYess AI.

Key features of the app:

  • The AI WhatsApp-Assistant responds 24/7, in all languages
  • The AI is trained on your product catalog, your customers' information, and more
  • The AI is able to send product photos directly on WhatsApp
  • The AI is able to send checkout link directly on WhatsApp
  • You can do the setup in less than 5min, there's no need of technical skills

Pricing: Free plan available. 7-day free trial.

Rating: 5/5

Lux ‑ Customer Support AI

Lux ‑ Customer Support AI

by BRANDANOTHER ELECTRONICS & ACCESSORIES TRADING LLC

Lux handles customer questions for you, so you can spend more time improving your business.

Key features of the app:

  • Automatically generate perfect responses to all of your support tickets
  • Customize your settings, such as shipping details, refund policy, and many more
  • Reduce your workload and employee costs
  • Auto-categorizes tickets and starts with the most important ones first
  • Cut down response time, enhancing customer satisfaction and loyalty

Pricing: From $19.90/month. 7-day free trial. Additional charges may apply.

Rating: 5/5

Shopney ‑ Mobile App Builder

Shopney ‑ Mobile App Builder

by Shopney

Turn your store into iOS & Android mobile apps. Generate more sales and decrease marketing ad spend.

Key features of the app:

  • Perfect product merchandising with various theme (layout) options in PDP and PLP
  • Personalized shopping experience & real-time connection with in-app live chat.
  • Rich integration suite with top Shopify apps. Bring along your must-have apps.
  • One-of-a-kind customer support from get go. Work with people want you to grow!
  • Smart tools, insights and tactics to get app installs. We know how it's done!

Pricing: From $99/month. 30-day free trial.

Rating: 5/5

Estimated Delivery Date ‑ Plus

Estimated Delivery Date ‑ Plus

by Coder

Our app solves one of your customers' most asked questions: "How long will my order take to arrive?"

Key features of the app:

  • Show estimated arrival date on product/cart/checkout pages.
  • Stores with clear delivery expectations received fewer customer support requests
  • Promote building consumer trust and sales conversion rate.
  • No coding skills required. Make it fully customizable according to your design.

Pricing: Free plan available

Rating: 4.9/5

Okendo: Product Reviews & UGC

Okendo: Product Reviews & UGC

by Okendo

Build trust and drive conversions with authentic customer ratings, reviews, visual UGC, Q&A and NPS.

Key features of the app:

  • Wide range of beautiful, blazing-fast onsite review & UGC display widgets.
  • In-moment micro-surveys for NPS, attribution insights, and preference data.
  • Rewards engine for incentivizing collection of reviews, UGC, and data sharing.
  • Integrations with Klaviyo, Gorgias, Attentive, LoyaltyLion & more.
  • 24/7 customer support from our dedicated team of customer marketing experts.

Pricing: From $19/month. 14-day free trial.

Rating: 4.9/5

Kaching Bundle Quantity Breaks

Kaching Bundle Quantity Breaks

by Kaching Appz

Psst, you'd like more sales? Ok, just click 'Install' and build trendy bundles in your product page.

Key features of the app:

  • Select which products or collections are eligible for volume discount.
  • Discount can be set in percentage, dollar discount or specific price.
  • Adjust the colours and styling to match your store's look & feel.
  • See how much additional revenue you generated in the app's dashboard.
  • Shopify native user friendly experience & helpful live customer support.

Pricing: From $14.99/month. 14-day free trial. Additional charges may apply.

Rating: 4.9/5

Phone Numbers & Calls ‑ SBoard

Phone Numbers & Calls ‑ SBoard

by #21Zoo Labs

Get a toll-free phone number for your store for better customer service and to boost sales.

Key features of the app:

  • Get a toll-free number for better customer service, customers can call or text.
  • Increase sales by answering customer questions, reduce customer churn.
  • Protect your privacy and your personal free time by using a business number.

Pricing: From $8/month. 7-day free trial. Additional charges may apply.

Rating: 4.9/5

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