8 best Customer Support apps for
Shopify store in 2024
An eCommerce entrepreneur is always occupied, and finding the best app for your Shopify store can be a tedious task. To help you out, our business experts have curated a list of 8 best Customer Support apps from tens of Shopify apps available on the Shopify store.
![Chatway ‑ Live Chat Support Chatway ‑ Live Chat Support](https://cdn.sanity.io/images/dm5rsrsv/production/354f16327ab15030b26f6f3ffa84bae8b66e9150-1200x1200.png?w=71&h=71&auto=format)
Chatway ‑ Live Chat Support
by Premio
Live chat & helpdesk app to provide live chat customer support. Live chat with your store's visitors
Key features of the app:
- Engage your store visitors and customers over real time live chat support
- Easy file sharing within website chat box for improved customer support
- Monitor chats and assign to support chat agents in a single click
- See helpdesk conversation history and get the full picture before responding
- Customize your live chat widget - color, logo, availability, and chat button size
Pricing: Price: Free
Rating: 5/5
![TextYess: AI WhatsApp Chatbot TextYess: AI WhatsApp Chatbot](https://cdn.sanity.io/images/dm5rsrsv/production/609b6c2393c6bdde6e35b7fef2464965093f9c6b-1200x1200.png?w=71&h=71&auto=format)
TextYess: AI WhatsApp Chatbot
by TextYess
Reply to your customers 24/7 in seconds on WhatsApp with TextYess AI.
Key features of the app:
- The AI WhatsApp-Assistant responds 24/7, in all languages
- The AI is trained on your product catalog, your customers' information, and more
- The AI is able to send product photos directly on WhatsApp
- The AI is able to send checkout link directly on WhatsApp
- You can do the setup in less than 5min, there's no need of technical skills
Pricing: Free plan available. 7-day free trial.
Rating: 5/5
![Lux ‑ Customer Support AI Lux ‑ Customer Support AI](https://cdn.sanity.io/images/dm5rsrsv/production/2910d00e0d36eb3bf6c8397fe4f2c27c0f326ca5-1200x1200.png?w=71&h=71&auto=format)
Lux ‑ Customer Support AI
by BRANDANOTHER ELECTRONICS & ACCESSORIES TRADING LLC
Lux handles customer questions for you, so you can spend more time improving your business.
Key features of the app:
- Automatically generate perfect responses to all of your support tickets
- Customize your settings, such as shipping details, refund policy, and many more
- Reduce your workload and employee costs
- Auto-categorizes tickets and starts with the most important ones first
- Cut down response time, enhancing customer satisfaction and loyalty
Pricing: From $19.90/month. 7-day free trial. Additional charges may apply.
Rating: 5/5
![Shopney ‑ Mobile App Builder Shopney ‑ Mobile App Builder](https://cdn.sanity.io/images/dm5rsrsv/production/4d5194550aa93c7434a6d9a8b0404807dea08f21-1200x1200.png?w=71&h=71&auto=format)
Shopney ‑ Mobile App Builder
by Shopney
Turn your store into iOS & Android mobile apps. Generate more sales and decrease marketing ad spend.
Key features of the app:
- Perfect product merchandising with various theme (layout) options in PDP and PLP
- Personalized shopping experience & real-time connection with in-app live chat.
- Rich integration suite with top Shopify apps. Bring along your must-have apps.
- One-of-a-kind customer support from get go. Work with people want you to grow!
- Smart tools, insights and tactics to get app installs. We know how it's done!
Pricing: From $99/month. 30-day free trial.
Rating: 5/5
![Estimated Delivery Date ‑ Plus Estimated Delivery Date ‑ Plus](https://cdn.sanity.io/images/dm5rsrsv/production/e04e96978a28218d9dda30f77446e263c31012e8-1200x1200.jpg?w=71&h=71&auto=format)
Estimated Delivery Date ‑ Plus
by Coder
Our app solves one of your customers' most asked questions: "How long will my order take to arrive?"
Key features of the app:
- Show estimated arrival date on product/cart/checkout pages.
- Stores with clear delivery expectations received fewer customer support requests
- Promote building consumer trust and sales conversion rate.
- No coding skills required. Make it fully customizable according to your design.
Pricing: Free plan available
Rating: 4.9/5
![Okendo: Product Reviews & UGC Okendo: Product Reviews & UGC](https://cdn.sanity.io/images/dm5rsrsv/production/fd4d5639d930dce3b3fd5c3e14e1c3f6e6ac0234-1200x1200.png?w=71&h=71&auto=format)
Okendo: Product Reviews & UGC
by Okendo
Build trust and drive conversions with authentic customer ratings, reviews, visual UGC, Q&A and NPS.
Key features of the app:
- Wide range of beautiful, blazing-fast onsite review & UGC display widgets.
- In-moment micro-surveys for NPS, attribution insights, and preference data.
- Rewards engine for incentivizing collection of reviews, UGC, and data sharing.
- Integrations with Klaviyo, Gorgias, Attentive, LoyaltyLion & more.
- 24/7 customer support from our dedicated team of customer marketing experts.
Pricing: From $19/month. 14-day free trial.
Rating: 4.9/5
![Kaching Bundle Quantity Breaks Kaching Bundle Quantity Breaks](https://cdn.sanity.io/images/dm5rsrsv/production/8de768f5fcad21f8d18f367f6abc0985a59f382a-1200x1200.png?w=71&h=71&auto=format)
Kaching Bundle Quantity Breaks
by Kaching Appz
Psst, you'd like more sales? Ok, just click 'Install' and build trendy bundles in your product page.
Key features of the app:
- Select which products or collections are eligible for volume discount.
- Discount can be set in percentage, dollar discount or specific price.
- Adjust the colours and styling to match your store's look & feel.
- See how much additional revenue you generated in the app's dashboard.
- Shopify native user friendly experience & helpful live customer support.
Pricing: From $14.99/month. 14-day free trial. Additional charges may apply.
Rating: 4.9/5
![Phone Numbers & Calls ‑ SBoard Phone Numbers & Calls ‑ SBoard](https://cdn.sanity.io/images/dm5rsrsv/production/03740e98e65a66d59cada79b77adca755b6d6892-1200x1200.png?w=71&h=71&auto=format)
Phone Numbers & Calls ‑ SBoard
by #21Zoo Labs
Get a toll-free phone number for your store for better customer service and to boost sales.
Key features of the app:
- Get a toll-free number for better customer service, customers can call or text.
- Increase sales by answering customer questions, reduce customer churn.
- Protect your privacy and your personal free time by using a business number.
Pricing: From $8/month. 7-day free trial. Additional charges may apply.
Rating: 4.9/5
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